Access to the neighbouring leisure facilities to relax in the pool, jacuzzi, sauna and steam room. Breakfast was excellent with choice of buffet or selected cooked items from a menu. Food for dinner and lunch was also excellent. Room was spacious and made it comfortable for a week long stay where we could work, relax and sleep. Staff were always willing to help and the ability to refill water bottles with filtered water was a bonus and set us up for a day out.

Limited timed access to the leisure facilities, particularly for children. Wifi was weak in the room we stayed in (however with plenty of data on my mobile this was not a big issue for us). Unable to use HDMI ports on the TVs in the room to be able to connect a laptop or tablet to for watching things like Netflix or Disney+.

I found the wording for the rooms very misleading. I booked an outside room thinking it had been downstairs and outside because I’ve mobility issues myself and my daughter and when I got there and realised we had to climb up two flights of stairs I was absolutely mortified we did it. It Wasn’t ideal, and when I asked about it, I was told inside rooms haven’t got any windows. I’ve got a skylight and outside rooms I’ve got windows this to me didn’t make much sense as I’d thought outside would’ve been outside of the main building ground floor so I think for further misunderstandings with people, you should word it as it is.

The hotel is situated in its own grounds and is very quiet given its location, the staff were very friendly and professional. Our room was large and comfortable with a nice en-suite. The breakfast was as good as you would expect with plenty of variety, we ate in the restaurant on our first evening and enjoyed the meal and ambiance. We would thoroughly recommend Pontlands Park Hotel to anyone wanting to stay in the area.

There were a couple of technical issues in our room, the safe didn’t work and the position of it would be very difficult for a lot of people to use. The light in the wardrobe was intermittent. As we stopped for just two nights it wasn’t a problem we felt needed raising.

The room was spacious and clean, most importantly the location is very quiet meaning that you can get a decent night's sleep. We had dinner at the hotel along with some friends, unfortunately the group suffer multiple allergies and intolerances, Helda (the restaurant/bar manager?), took control of our ordering checking each order with the kitchen and even ensuring that a new batter was made up for my wife who wanted fish. It was an immense relief to deal with a team who understood the importance of allergies which led to a relaxed enjoyable meal. The food was better than expected for a hotel and in my books rated as good. Breakfast was freshly cooked and again rated good, the coffee was a bit cool but you can't expect perfection. Having tried many hotels in the area we will book again.

Fans in the room would have been a welcome addition, otherwise no major complaints.

We loved our welcome from your receptionist! Efficient, fast and so informative! We loved the treated glass in our windows so we could leave our curtains open for the lovely light evening and people could not see in. We loved the indoor and outdoor pools and hot tubs in the leisure facility! This was like being on holiday in Europe ... sun loungers and drinks at 5 pm on a summers evening. Being able to have an open air swim and nip back to your room for a shower without having to drive anywhere was a dream. We loved the relaxed feeling of the hotel. We liked the quiet notices outside the rooms asking for quiet late at night and in the mornings We loved the beds in our twin room We loved the fan provided and a full ironing board and iron We loved that we were able to get an ice bucket, chilled milk for our tea and fresh water delivered to our room within 20 minutes of arriving We loved the staff in the restaurant and the great and attentive service in the garden outdoor eating area We are staying on Monday nights for work for the next 4 weeks and just cant wait!! Julie and Sophie, Cute Dog Consulting Ltd

Nothing. We would be nit picking to find something and as we are staying for the next 4 weeks no doubt things might unfold but as of week 1 of a 5 week stay we are very happy!

The hotel was excellent, the staff friends, the rooms comfortable, the food and service of top greade

I have two issues. To have a shower you had to get into the bath, which was very tall to actually get in, for a person of my age was actually dangerous. You could add hand/grab rails to non tap end wall or back wall to help with safety. I did not feel comfortable gettting in and out. Secondly the toilet flush I am guessing has been reduced however this is a false saving as i had to be flushed several times to clear solid matter. Perhaps look into a double flush with options of reduced flush for liquids and secondty flush for solids.

Beautiful looking property and really quite nice inside and out. We stayed in room 63 which was perfect for three of us on a girls trip after wedding dress shopping near by. We didn’t eat in the restaurant for dinner but did have breakfast here which was spot on. The morning waitresses were just lovely and the food was very well cooked and it was a small but perfectly formed selection.

Not a lot! Couple of minor points - no plug sockets near the bed made it difficult for medical equipment but having struggled in many hotels, I did pack an extension lead. The stair case bannisters leading to room 63 were a bit rickety and don’t fill you with confidence. But honestly the hotel is very likeable and pretty. The bathroom could do with a little update but was perfectly fine. Room booked for 3, but only 2 bath towels provided. TV wasn’t great but we made our own entertainment anyway!

Food was all very good. Bed very comfortable. Room very spacious. Was sorry not to stay longer but had come up for a funeral, and needed to get back home by the following evening. Catering for the funeral was excellent. Staff were excellent, particularly the lady on reception, who had jump leads in her car and was able to jump start my car quickly - I had left an internal light on

Bathroom slightlly outdated - no dual flush on toilet, could not find a way to vary height of shower. But all very clean One or two unexpected steps to get to my room - I am 81 and have to watch where I put my feet. But good to have a ground floor room

Outstanding cleanliness and staff attitudes So helpful and friendly. Go out of their way to make sure you have everything you need.

There really isnt much not to like. This place is beautiful 😍 However Maitra de could do with smiling more. He's a bit scary. He stands and stares at you from down the corridor, whilst you trying to relax with a drink. Should not be taking staff down in front of guests either. He seems to bark, not talk... It's a shame as all the rest of the staff are so wonderful, polite and friendly.

Breakfast was excellent. However, there was no internet connections in the wing where our room was located. My husband went to the reception desk after dinner (evening of 11/28) around 9 pm to inquire, there was not one there. We called the desk from our room several times, there were no answer.

Provide Wi-Fi back up if system is down or someone at the desk for questions according to hotel service schedule. Also, after checking in, we received an emailed directory from the hotel under "Corkage and other items - It is company policy that we do not permit guests to bring their own food or beverages for consumption in their bedrooms, however if you happen to arrive with same, please call reception who will be happy to provide crockery & glassware for up to two persons only, along with a bin liner. We respectively ask you to leave any rubbish outside your room, for our staff to collect after 11pm". If we know before hand of such constraints, we might have considered other establishment options.