Recently stayed in a different hotel not to far away and was very unhappy so picking the Hilton was a great choice, the staff were very friendly and helpful and the services were excellent and the bed was so comfortable.

The bath/shower area doesn't really work for people that are slightly larger and I found it a bit tight to move around comfortably. I appreciate that this is hard to cater for. Also why don't hotels provide toilet brushes, why would someone want to leave the toilet for the cleaner to deal with.

Everything is amazing ,very clean,gorgeous range of breakfast and dinner ,staff very polite and nice ,very amazing hotel as it should be ,expensive but worth it

The only problem was that was freezing in the room and when I called they couldn’t do anything about it because the whole hotel rooms been set up at maximum 21 which wasn’t enough for how large was the room ,been so cold the whole night ..they shouldn’t set up summer mode the temperature starting with September ,it should be winter ,Other than that everything perfect

Staff were exceptionally polite and helpful. As a solo female traveller I felt well cared for . Bed was extremely comfortable . Got a bit lost in the giant feather pillows but not a critisicm. Breakfast room staff were very good and choice of breakfast was brilliant.

Think that the evening staff in the bar could have been better. They didn't seem to know whether to serve at table or the bar. Food was adequate . Slightgly limited choice. I had the Duck salad. It was a small portion. Enough for me but served on a small plate so didn't feel like an evening meal. I don't remember reading about the extra £15 a night for parking that I had to pay. Bit expensive for a hotel guest parking I thought.

Comfortable good sized room - friendly and helpful staff. The onsite restaurant was good value and great food.

The habit of always charging my credit card (with different company names on the SMS messages, depending on whether booking food, or the spa). The charge for the spa was ridiculously expensive (and not highlighted to me), but fortunately cancelled when one of those strange SMS came through with an odd name on it and I questioned with reception what it related to (£90 for solo sauna - when I thought it was going to be free!).

room was spotless and comfortable. However the coffee and tea facility was awkward to use as it was tucked under a unit

we were visiting our daughter, she had our first grandchild a few days earlier and so on the Saturday we chose to take an early night as we had been on the go all day and said we would watch TV in bed. Unfortunately we could not hear the TV as there was a function that played ridiculously loud house music and continued to 11 pm. No problem with a function or wedding etc but the sound proofing was not good so spoilt the night.

The hotel is in a great location, good/safe parking. We stayed here on our wedding night and spoke to Nadir to see if anything special could be planned, he was absolutely fantastic!!! When we walked into our room we had red flower petals and towel swans displayed on our bed! He also upgraded our room and provided free additional beverages. It was a lovely surprise and we're extremely grateful for his kind gesture, it made our stay a memorable one! We definitely will be returning! Nadir, we can't thank you enough!

Absolutely no dislikes

This was our second visit after Hilton dealing with our feedback very well. This experience was perfect for our anniversary, they went above and beyond to make sure this time we felt looked after, this time we used the bar area and breakfast facilities and they were lovely, and the decor and service was to a very high standard. Each employee acknowledged us and make sure we had everything we needed. The room was an upgrade from the previous time, and it was a really beautiful room, spacious and cool. The team at Hilton also went above and beyond with our requests, and they decorated the room free of charge for our anniversary and I thought this was a very nice touch. It’s the little things. The reception lady was very helpful when I wanted to pay extra to upgrade our room on the last night, and the hotel itself is close enough to restaurants, train stations, shops to walk, so you don’t need a car. However we did bring our car, and the parking area was good and under shelter. We also had breakfast, and the variety is great and caters to everyone. Overall very pleased with our stay, and we had the perfect time away for our anniversary.

From the minute we arrived to the checking out time, this hotel did not disappoint us. The reception staff were efficient and courteous. The room (126) we stayed was spotlessly clean, ideally proportioned. The lounge-services for bar, lunch, and dinner were of high standard, and the range and quality of the food was excellent. Every member of staff we interacted with, including maintenance staff, was friendly and genuinely cared about our stay. The breakfast service was impressive. The buffet was spaciously laid out. Jane, who looked after us, at breakfast, was an example of a customer service champion and an ambassador for this,  4 star hotel.

Very minor point- no complimentary bottles of water or biscuits or snacks, for a 4star hotel

The location is ideal for me, as I do know the area. Caught a bus directly to East Croydon station & onward to Victoria with ease. Breakfast has an excellent selection, well presented & well staffed, who seem to take pride in keeping the section supplied & cleared efficiently.

Unfortunately the selection of main course in the evening was very poor. I’m aware it was close to Christmas but found it very expensive for such a small selection.

Very clean, great sized room including amazingly comfortable bed and bathroom facilities

We were there to host a Wake to celebrate my mum as she had recently passed away. I had arranged and paid for a buffet including drinks for 35 people. I was told that there was always an over allowance made to make sure that the food would be enough for the number of people quoted. The food was fantastic as well as the service provided by the staff. My contact at the hotel for all of this was someone called Chloe who was absolutely amazing and professional. The only issue was that I felt that there was a lack of quantity when it came to the hot food. However, this was very quickly resolved when I brought this to the attention of the relevant personnel. In summary, this was an amazing experience and would have no hesitation in using this hotel’s facilities again.