Beautiful hotel. The wedding ceremony room is stunning! Facilities are good. Staff are mostly friendly and attentive. Ethan, in particular, was fabulous! Clean and comfortable rooms with a very comfortable bed. The added products in the bathroom were a nice touch. Blackout curtains, fridge, safe, iron, and ironing board all provided.

The price of drinks is far too expensive. The net curtain in the bedroom was damaged, which let the room down slightly. The quality of the food was a little disappointing. A couple of members of staff lack customer service skills. Bottled water in the room would be great.

We booked a standard room or so we thought and when we checked in we were given room 6 just behind reception which was stunning, so nice we thought it was a mistake, on opening the door we thought it was a lounge to walk through to get to our room, then we saw the bed and realised it really was our room, the young man on reception didn’t say a word about it but when we asked why we got that particular room he said it was just allocated so luck of the draw! It was amazing and apparently the brides getting ready room, even had a private hot tub outside but it wasn’t working or we’d have used it. We ate in the restaurant and it the food was really good and most definitely be back but we’ve been spoiled now with that special room

Nothing

I booked a solo stay here for the night before my friends wedding and got upgraded to a lovely luxury suite. The suite was incredible and allowed me to fully relax and rejuvenate the night before. The bathroom was huge and there was even a bath in the room. The TV had netflix and all of the apps so it was great overall. I was really touched by this and would most definitely return.

There is no mobile phone signal in the hotel which makes it difficult to take calls. I ordered food and had to walk to the front of the hotel as the delivery driver couldn't get through to me. Luckily I caught him whilst he was there. There were also no staff around which made it so difficult to order a taxi or even a cup of tea. The lady at the reception desk was lovely but I did struggle in getting answers out of some of the staff when I was in a rush to book a taxi to go to my friends wedding.

Nice hotel in the lovely village of Croft. We had a premium double room which was large and had an excellent modern bathroom. Very comfortable bed. Reception staff were friendly and welcoming.

The hotel was busy and at breakfast there was only one member of staff serving all of the guests. This was insufficient for the number of guests. As a result we waited for around 30 minutes for breakfast. I ordered the full English which, despite the very high quality, was served lukewarm and borderline edible. I was told I would need to wait an additional 15 minutes to have it replaced so I declined.

Large room with recently renovated bathroom. Ate in the restaurant and the food was lovely! Really nice public areas and plenty of parking available. The member of staff who dealt with me was very polite, efficient and friendly too.

Curtains in the room could do with a revamp / replacing (very yellow and tatty). Very "fusty" smell on the main stairs landing!?! TV looked like it's predecessor had been a lot bigger which meant there was a smaller TV which was quite a distance from the bed, in a now offset wooden frame, with wires hanging down loosely.

From the moment we arrived, we were made welcome, the staff were very friendly and helpful, Sophie and Laura on reception were a stars, as were the rest of the staff Callum, Callum, Harry, Bobbi and another lovely lady who's name I have sadly forgotten and Maria. Food was very good, It was a hotel full of warmth, an old coaching inn, tastefully decorated, dog friendly, Rooms were comfortable, very good shower, Also, one of the best wedding venues I have ever been to. As two of our friends got married on New Year's Eve at the hotel, Excellent event, the staff and facilities were brilliant, no complaints what so ever.

If I had a complaint, which I don't really, is that we were in a room furthest away from anywhere in the hotel, although, to be honest, reception, did offer someone to take our bags. they were always helpful.

General appearance and atmosphere were lovely. The wedding was simply beautiful and the food was delicious. Well presented and promptly served. The staff were all professional, friendly and welcoming .

Fridge in room was not plugged . We had to pull it out to connect. As my husband needs fortified drinks as cannot eat we needed them to be cold. Also as a wedding party rooms were not all ready by 5.00 pm . A relative we’re given their key to find room unmade from previous guest .

Booking was easy and uncomplicated. The hotel is in an excellent location. Breakfast was and my one evening meal were excellent. The staff are very efficient, attentive and friendly. Many years ago when I would visit Croft and Hurworth to visit my grandmother and family I would see the hotel and always wondered what is would be like. It always looked special. It was

There was nothing about the place I didn't like

Room was lovely and clean, staff always provide excellent service and go the extra mile. We had dinner in the restaurant. There was a few heads in there but we were seated and served very quickly, food was spot on. Hotel is in a great area and the views are outstanding. Hits the spot for outdoorsy people like ourselves.

Not a single thing to complain about. Couldn’t figure out how to get the towel heater on, but no problems at all

The house keeping staff were very helpful and cheery. They kept the rooms clean. I was very happy with the room allocated but was advised that as new owners have taken over the hotel, the rooms are being revamped. There was a great choice at breakfast time that would cater for all tastes. The evening meal though was a bit of a hit or miss. You can’t go wrong with scampi, but three of our group had to send the burgers back as they hadn’t been cooked fully. Overall we had a nice time.

The revamped rooms will be a bonus. However , I think on a whole the evening meal menu should be revised and more choices for vegetarians.