The hotel was great, clean and fresh. Staff were friendly and no issues really.

Getting to the hotel was an issue from the M25 due to road works. Also getting back on to the M25 the next morning took along time.

It’s probably easier to ask what I didn’t like about the property…which is nothing! I came for a 6 day stay after going through quite a turbulent time in my life, and Thatcher’s couldn’t have been a better place for me to recover. The hotel is gorgeous, welcoming & homely. The staff were nothing short of incredible, from reception, the bar/restaurant & housekeeping. Everyone was super friendly & were always ready with a smile & a chat…even after working until the small hours on NYE! I have to give a special shout out to the chef, as the food here is the best I’ve ever tasted. I sampled quite a lot of the dishes & every single one of them was exceptional. I can’t wait to bring friends & family back to enjoy & I can’t wait to stay here again.

Nothing!

Breakfast was good and well presented and tasty: the person in charge was welcoming and she remembered our room number on the second day and greeted us accordingly. She also worked at reception and was helpful when I checked out. The toilet flush was not working properly and we asked for it to be fixed which was done.

The room was clean when we checked in. However, the toilet bowl was still dirty from the previous occupants and there was no toilet brush to clean it. So I had to use toilet paper to clean it. Furthermore, the little bin next to the toilet seat still had waste from the previous occupants. There were no tissues in the tissue box in the bathroom.I complained about this fact the next morning and the staff were apologetic. The tissue box was filled after we pointed out this fact a second time. The same applies to the toilet flush. The reaction time should be improved.

Convenient location and parking. Great breakfast with good service. Good value. Quiet room requested and it was. View of the car park but at least away from the road so I didn't mind that. When it is all refurbished it will be a really great hotel. I would use again and recommend.

I think the room had not been refurbished yet. Veneers on doors were peeling in places. There was a radiator rather in the way of easy access to the nearside of the fixed bed. The room was lit with ceiling spots which were too bright for my liking, not very cosy. The bathroom was rather small and cramped with nowhere to store towels. The shower was excellent.

Beautiful hotel in a lovely setting, staff were friendly and great and very helpful, bed was comfortable, shower was hot. Breakfast was great, and the evening meal was delicious. The property is clean with upto date decor, all very tastefully done, the bar area is large and set with lounge chairs which is very relaxing. We were very impressed by this hotel it's great value for the money. We had 3 rooms for our family members and can't praise this property and staff enough, would love to stay here again.

No plug, and too low a toilet for my disabled parents. Or handrails. Doors are very heavy to pull.

The staff from reception to the restaurant were kind and professional. The rooms were clean and has everything I required. The bar area was lovely and prices were good and the lunch from bar was spot on. Me and a fellow Royal Navy veteran had dinner and was disappointed as everything on the menu that a frier was required for wasn't on as it was broken we were told, this really did give us little choice and was considering getting a take away as there wasn't much choice . But ended up getting something we didn't really want and it seemed to take forever once ordered .The waiting stuff though was fantastic and pleasant lovely . That's the only issue we had sadly. But the hotel was lovely and would stay again.

Lack of selection on menu.

Breakfasts - a good selection of cooked and continental; looked after well by friendly, helpful staff; dining room is comfortable, spacious and relaxing with pleasant outlook over the front gardens.

Only one big disappointment... On our previous visit the week before we enjoyed a super Sunday lunch which was available up to 4-5pm on a 'just walk in' basis. On this latest visit we'd travelled 200 miles and timed the journey to arrive at 3pm so as to be in time for another lovely Sunday roast. Only to be advised on arrival that the policy had been changed (in the last week) so that Sunday lunches had to be pre-booked. We had not been advised of this on any email, not was this mentioned on Thatchers' website. Hungry and tired from our journey we pleaded to be squeezed in (as told the lunches were fully booked) but the booking person was adamant. We would have accepted it better if at least she had offered to check with the chef/kitchen, but 'no' was the firm reply.

Pretty much all of it. As I understand it, this hotel had previously been used by the government to house immigrants. Now in the hands of a private chain, it is in the process of being completely refurbished, as what a great job they are doing. It is fresh and clean with a good ambience, very pleasant surroundings and a lovely venue. The staff were exceptional, polite attentive and courteous. The room was spacious, spotlessly clean with good facilities. The food was to die for, quite a limited menu but what they served was brilliant, and reasonably priced. The bar was well stocked with most drinks, unfortunately if you are an ale drinker then I’m afraid you may be disappointed as there are no draft ales except an IPA, and Guinness. Overall This is a 5 star hotel and I would, and have recommended it to others.

Not a lot to dislike, just a little disappointed at there lack of draught ales. If they are to attract the Friday evening crown they would do well to introduce some ales such as, London Pride, Abbott Ale, Timothy Taylor etc, other than that all is great.

The ambience of the bar, lounge and restaurant was very good, elegant furnishings and a high standard of quality interesting art on the walls. In addition the staff were all warm and welcoming and very friendly and helpful. The room was comfortable and the right temperature. The buffet was well stocked and the breakfast served well and promptly. There was a very wide choice. The room was a generous space.

The room I was in was a little tired and chipped and beaten up. Also the lighting in it was very poor. In particular downlights above mirrors cast one's face into shadow, putting on makeup was very difficult. I think the lighting and brown built in furniture actually dates the room. The window has a large crack across the central pane of glass. The shower is dated and fixed shower heads are annoying as you have to wash your hair unless a shower cap is supplied, which it isn't.

The hotel is a lovely old pub in the countryside. It is off a main road so is easy to find. The road is mainly quiet, especially at night, and we heard no traffic noise. There is a mix of luxury and old world class about the place. Bar, restaurant and reception areas are stylishly decorated. The room was well decorated, large and comfortable with good facilities and a large comfortable bed. The bathroom was very stylish with a large walk-in shower that was easy to operate. The breakfast was well cooked with good quality ingredients, tasty and ample. The staff friendly, helpful and professional. We really enjoyed our stay and would recommend it to everyone as it is great value for money and you come away feeling you have stayed somewhere special.