Lovely welcome, and helped with luggage up the stairs. Room was lovely and warm and beautifully decorated and clean. Although we didn't use them, very good selection of tea/coffee and bottled water provided. Very comfortable bed. On site restaurant was very impressive - good selection, with specials on offer too, very generous portion sizes and very reasonably priced. Breakfast was included in the bedroom price and again good selection of options. Toiletries were luxurious and shower pressure and temperature were also great.

Couple of minor maintenance issues - bathroom was rather dark and the mirror lights above the sink weren't working; toilet seat needed resecuring . A bit of noise being close to road and railway line, but didn't disturb our sleep.

The room was large with a large separate shower (very easy to operate) and separate room for toilet/sink. The king sized bed was very comfortable. The food at breakfast and at dinner was excellent and the service even on a very busy evening was exceptional. The staff were friendly and helpful.

The furniture in the bedroom was antique and quirky, decorative rather than functional, so there was no wardrobe or useful drawer space. Perfectly ok for a one night stay but for four days, it would have been nice to unpack. A minor niggle was the large wooden shelf over the sink making it difficult to clean teeth or wash. It was noisy at times, the pub is on a main road with a busy railway close by.

The staff are great! Always willing to ensure that our stay was a success. Everyone was friendly and always on hand to help in every way possible. An excellent carvery and a good everyday menu too.

Lack of cupboards in our room. Even if the length of stay is only a night or two people need somewhere to hang things and store clothes and shoes. The staff did sort out the situation and we settled in well. A couple of hooks on the back of the doors would be my suggestion.

Nice big room, very comfortable. The pub/restaurant was vibrant. A really good atmosphere. The food was FANTASTIC! I’m knocking on a bit now and I’ve probably had thousands of pies over the years. The steak pie here was the best I’ve ever had. The sticky toffee pudding was superb too. My wife loved her (slightly healthier) meal as well. Having said all that, some of the steaks being served to other guests looked amazing - maybe next time if I can resist the pie..l Had a chat with the owner - lovely bloke - deserves the success the business clearly is judging by the throngs of customers.

On arrival, we were greeted by one of the team. They could not have been more welcoming and inviting us to have a drink before we went up to our room. The room (no4 Ndlov) was so full of character and really spacious. There was a separate walk in shower, along with separate wc and sink within the room but the main feature was the freestanding bath in the bedroom. We loved it. The room was warm and really comfortable, with a large screen TV too, for when we wanted to chill and watch some telly!! The bed was huge and really comfortable. We have had reason to be in Guildford 4 times in the last few years and are gutted that we did not discover The Percy Arms sooner, as it would have been our "go to" place, well ahead of the "branded hotel chains" in Guildford itself. The pub element of the hotel is also really warm and welcoming, the staff incredibly helpful. We ate in the hotel, it was Steak night, and the food was exceptional. There is a wide variety of food, with a South African influence and I could not fault anything at all. The quality and value for money of the dining side of our evening was fantastic. When it comes to breakfast, we had sufficient choice. For those enjoying a "full English" type of breakfast, whilst it was not what we like to eate, what we could see served to other guests, looked amazing and they all commented positively on it. We enjoyed our breakfast, having chosen different things off the menu and cannot fault the service or quality at all. We got to speak with the owner before we left and I am so pleased we got to understand his roots and background more, which explains the South African influence and we found his experiences and passions really reflected in The Percy Arms. For us the location was ideal and for those who find this venue as a choice for visiting Guildford or the surrounding Surrey hills, please pay The Percy Arms a visit, you will not be disappointed.

The fact we were only staying for one night was the only disappointment!! I cannot pick any fault with the location, food, staff, comfort or quality - let alone the value for money.

Obviously an old country pub that had received a stylish makeover. The owners have clearly put a lot of thought into the look of the site. Great level of finish all round. Makes for a very welcome stay for the customer.

Nothing at all, it was all wonderful. Great facilities, roll top bath in my room along with a huge tv to which you can connect your Netflix or other streaming services if you desire. Even a Nespresso machine in the room. Another super thoughtful touch was an iPhone charger in the dresser drawer, fantastic. Only to be Uber Uber picky, given the high standard of amenities in the room it could have done with a small fridge but that is merely a constructive input, not a complaint in any way!

Nice greeting. Taken straight to our room. Room is very nicely decorated. When we arrived the room was very cold, we went to the bar for a drink and reported it to the bar staff, when we returned to the room it was warm. While in the bar we saw the food and decided to eat here. We were not disappointed the food was excellent. Breakfast was preordered the evening before and again was very good. The service was excellent. We have booked again to go later in the year.

Room was lovely with lots of nice touches like the folded bath mat and cotton wool in a jar in the bathroom. The staff were helpful and organised for me to leave my bag in a safe place even though I left fairly early. I didn't eat there but the food and atmosphere in the pub looked great. Great location as I needed to be up early to get to St Martha's Hill and this was right next to the train station. Pretty village surrounded by countryside and yet close to Guildford.

There really isn't anything.

The Percy Arms is a charming country village pub with a lovely twist of South Africa The staff are so friendly and will go out of their way if you have any inquiries. Our room for two nights was the luxury double room Ensuite was clean and very comfortable We had two mornings of delicious breakfasts first day we had full English breakfast with tea/coffee. The last morning we had scrambled egg with bacon tea/coffee. Large car park at side of pub. We enjoyed our stay and would return Would recommend 100%

nothing

We had a lovely room, plenty of space, a new bathroom with a good shower (although I was worried the shower tray might overflow, it didn't) and it was all nicely decorated. We had a friend join us for dinner and when we asked for a quieter table (away from the TV screens) we were readily moved. Our meal was really good, I was fascinated by the 'Butchery', I've never come across that before.

Breakfast could have been better. I had smoked salmon, which was excellent, but all the meals revolved around eggs which I know is common but for a none eggy person, not so good. We'd also have appreciated there being a choice of cereals and fruit rather than that being an option on the breakfast choices ('choose one').