The room was large and very comfortable

The staff were inattentive especially in the restaurant despite it not being busy. Also, relatively early in the evening and with many guests in the restaurant the staff started to clear unused table and reset for breakfast which was noisy and disrespectful to guests.

Easwell Manor is a beautiful picturesque place, everything visually is amazing. Room was lovely and big. Majority of Staff were welcoming and helpful.

Only negative I have was at our evening meal in the hotel restaurant, our food was delicious and came out promptly, but once my wife and I had finished we were left for 28min on our table without it being cleared,offered another drink or our dessert menu, all of which we wanted. I ended up having get up and go and speak to a male member of the restaurant team who seemed upset that I was highlighting this and just pointed to the tables saying they're quite busy. I can understand that they were busy, but on 3 occasions during that 28min we saw 3 staff having a chat amongst themselves for a few minutes. We returned to our room informing reception without anymore drinks or dessert.

The location was great had wonderful views.

Some of the facilities were not avaliable and we wasn't notified before we arrived. Some of the staff didn't seem to be as friendly towards us or as helpful. When we we went for breakfast we were told what we could have and was told to find a table. But everyone else was taken to a table it was as if because we had booked with booking .com we were treated differently to others that had booked directly with Eastwell manor. Just something we noticed.

We found the room the be cozy and near the main house. The bar and buildings were beautiful. The grounds were stunning it was so peaceful and calming. We were able to choose a table at breakfast next to the window which was really lovely. Staff all very helpful and friendly.

We booked through booking.com where it was not clear that we wouldn't be able to to use the pool or spa at our leisure therefore due to other commitments this meant we were unable to use at all so we have had a lovely stay but didn't even see the spa.

Dinner is excellent. Breakfast has a great selection. The views and manor is as great as you'd expect.

Deluxe double room: the dust behind the bed has probably been there for atleast 3 years if not longer. That horribly unacceptable. The pillows need replacing too. The mattress was too soft for my liking. So it isn't for people that favour medium to firm beds.

The staff were amazing and the building itself is beautiful and all of the grounds

The cleanliness for the room was really bad, the toilet had all brown scale, the carpet was ripped, the bedroom windows has smashed in places and we’re put back together with sellotape. There were loud drunk people I could hear from my room at 1am.

Lovely olde worlde feel. Pianist playing as we arrived and roaring fires in all the grates. A delightful festive atmosphere. Afternoon tea in the lounge watching Bird of Prey display out the window, made it all really magical. Lovely celebratory dinner in the evening. A most memorable stay.

Sounds like a small thing but why are all the menus done in such tiny, tiny print. Plenty of space on the page and yet the font was SO small. I don’t have any trouble reading normal print but this was just impossible especially in low light. It became quite an irritation by the end of the evening. Breakfast the next morning was a bit chaotic. Not sure if they were short of staff but long queues as we waited to be seated and food a long time coming.

Location, staff and quiet at night

Unable to use the pool as a family, be good if there was a family hour as an option

Absolutely stunning location and the room was spectacular with an incredible view. We ordered room service rather than eating downstairs for dinner and even that exceeded all expectations. Even though there was a Christmas party being hosted we only had to wait 20 minutes for our food to be brought up to our room beautifully displayed with covers on to keep the food warm. Staff in the spa, reception and breakfast area were all continuously helpful and friendly throughout the stay and if we did have any queries we didn’t feel uncomfortable to ask. I cannot begin to explain how stunning and relaxing the spa facility was. The attention to detail regarding the most minuscule touches were very well thought out.

There isn’t much to complain about regarding our stay. However, if I’m being picky we discovered our bathroom had a panel missing from the window which was temporarily boarded up with a sheer plastic which had been glued down on the corners. As there was a lot of wind that night so the plastic did begin to flap up causing a banging noise every time the wind blew in. Easy fix though and I presume the window would be scheduled to be fixed shortly. We simply pulled the blinds down and shut the bathroom door to limit the draft and banging noise.

Fabulous stay! We were not expecting much and were blown off our feet. Thank you Janine for looking after us so wonderfully. After a wee hiccup when checking in our room, we were upgraded in one of the most wonderful rooms! From Axl on check-in to the duo Janine-Adam on check-out and Sonia last night at the bar, we can’t fault the staff for the wonderful welcome. On the food side, except for having ordered twice something that was no longer available, the burger we had for dinner was delicious. Again, thank you Sonia for your kindness and service. We got to relax in the Spa which was most welcome after travelling. Take the opportunity peeps, it’d be a shame to pass on some good time in the water! It was lovely to see Janine again upon check-out. All in all… we were “wowed”.

I ordered twice something off the menu which was actually out