The location was a little tricky to find due to an industrial area blocking access from one direction and there was also roadworks involving a diversion close to the hotel, but we soon navigated it.

We couldn't get dinner in the restaurant due to bookings for dinner packages however the bar staff said we could choose bar or restaurant menu in the bar so we were sorted out quickly. The children's hours in the swimming pool are very restrictive and clash with meal times. My granddaughter only managed to get 15 minutes on the first day and had to get out even though there was no one else in the pool.

The room was spacious with good facilities (shower/bath etc). The corridors were clean and, despite many guests having dogs (including me) the hotel smelt pleasant and clean. I was pleased to see that there were bins outside the hotel (for disposing of dog poo bags), unlike the last time I stayed. Most of the staff were very friendly and helpful. The waitress who helped me on the first morning (1st January) was particularly polite/friendly and she went out of her way to be helpful.

There was one waiter (a slim man) who 'helped' (??) me. He was unpleasant in his manner. When I asked for an Americano (which I had been given previously) instead of coffee from the machine, he was rude and unpleasant, telling me that they were too busy to make it for me, but he then spent time going into great detail to tell other guests what cooked breakfast was available. After I insisted that I would like an Americano, he made me wait before reluctantly arranging for someone to get it for me. Considering how much I paid to stay for 2 nights at this hotel, it didn't seem unreasonable to ask for an Americano.... this waiter's attitude was not ok.

I loved the style and decor of the venue and lobby , the restaurant and bar was clean professional and nicely presented. The room was clean nice and smartly laid out and cleaned whenever requested. The staff were professional smart and helpful.

Only thing I didn’t like was that we wanted room service and whenever we rang up to place the order nobody answered the phone on multiple nights of our stay and we had to go to the bar to order it. The phone was working because reception answered when we rang with other enquiries.

Lovely warm welcome, did try and be a bit cheeky and get into room earlier but not possible, but staff really friendly and very courteous towards us. Swimming pool, etc, really well kept and lovely. Just be aware that if you make a booking by any other agent than direct with the hotel, you will be charged £10 to use the pool and facilities. Food was some of the best we have had in a hotel. The homemade lasagne was gorgeous 😍. Also want to give recognition to the waiting staff in the evening; Lottie and another young chap we're friendly, attentive, and just great at their jobs. Room was very spacious and had a good night's sleep. Also very grateful to be lent use of phone charger.

Surprised by additional costing of spa. Also in room no shower gel provided and only 4 small pots of milk. Wasn't really a problem as asked in reception, and they provided more however, expected it to be there. No direct usb charger in the room, so need to have an adapter to charge electrics.

We were greeted by a lovely receptionist who welcomed our 3 kids with a kids goodie bag! They were thrilled. This included a drinks bottle, teddy, activity book and a cheque book that they could use to redeem popcorn, cookie, mock tail and milkshake. Amazing! The pool is big and lovely. Food was great - even catering well got my husband who has coeliac disease. The beds were huge and comfy. And fit the 5 of us in the room which is quite rare - we usually have to book 2 rooms. There was loads of space for us all.

excellent large room. Kind size beds. very comfy and black-out blinds were great Buffet breakfast was excellent with huge choice of foods available Staff were excellent , very accommodating for a double birthday celebration and sorting our cake out at the restaurant. Spa , gym and pool were all in good condition and was an excellent addition to the hotel

Disco bass could be heard quite loudly in our room until it finished late into the night Pool jacuzzi, steam room, sauna and loungers were limited in size / numbers , so when members / hotel guests + spa day visitors were all trying to use them , there was not enough for everyone to use these facilities

Many of the staff are stand outs. Chloe, Josh, teah, Matthew (night porter), Emma, Luigi, Stephanie, Chrissy, Jack (The other night porter but not sure of his name), as well as the young chap bar worker that is great with the tvs and remotes:).

Cant tip staff via room number or card payments. Response to enquiries via reception not always answered or followed up with despite best intentions of staff. Would like to know more about the history of the hotel and the grounds.

The room was huge and really clean, and the bed was really comfortable! So nice to have a bath as well as a shower. It was also lovely and quiet. The leisure facilities were great, and the breakfast was really good. All in all a lovely relaxing stay for me and my friend.

The food at dinner wasn't great, particularly for the price. The hot water wasn't very hot, so even though I didn't use any cold water I could only get the bath to be luke warm. I also didn't like that you can't use the leisure facilities until after check-in, which is different to other hotels in the area where I have stayed previously.

Room and the hotel in general were very nice and the perfect place to stay whilst visiting the NEC for a trade show. Our daughter used the pool on the evening (£10 charge) which she said was really nice also. Breakfast was perfectly adequate on the morning and the breakfast staff were very attentive.

We ate in the bar on the evening and both ordered the Steak with a sauce £23. Both steaks were full of gristle and very low quality. None of the staff (who were generally really nice) asked how our meal was which made us think that they knew it wasn't the best. Daughter had a burger which was around £16 and just to say OK.

The bedroom was really big and we liked that it had a bath and separate shower. The two double beds were really comfortable. The swimming pool area was the reason we originally booked the hotel as it looked great and definitely was. The staff are really friendly and helpful.

Unfortunately the lift was out of order and I have a problem with stairs, luckily a staff member carried my bag to our room, if the lift had worked where our room was is right next to it. I would definitely come back again but I would either request a room on the ground floor or make sure the lift worked.