The room was spacious with good facilities (shower/bath etc). The corridors were clean and, despite many guests having dogs (including me) the hotel smelt pleasant and clean. I was pleased to see that there were bins outside the hotel (for disposing of dog poo bags), unlike the last time I stayed. Most of the staff were very friendly and helpful. The waitress who helped me on the first morning (1st January) was particularly polite/friendly and she went out of her way to be helpful.

There was one waiter (a slim man) who 'helped' (??) me. He was unpleasant in his manner. When I asked for an Americano (which I had been given previously) instead of coffee from the machine, he was rude and unpleasant, telling me that they were too busy to make it for me, but he then spent time going into great detail to tell other guests what cooked breakfast was available. After I insisted that I would like an Americano, he made me wait before reluctantly arranging for someone to get it for me. Considering how much I paid to stay for 2 nights at this hotel, it didn't seem unreasonable to ask for an Americano.... this waiter's attitude was not ok.

I loved the style and decor of the venue and lobby , the restaurant and bar was clean professional and nicely presented. The room was clean nice and smartly laid out and cleaned whenever requested. The staff were professional smart and helpful.

Only thing I didn’t like was that we wanted room service and whenever we rang up to place the order nobody answered the phone on multiple nights of our stay and we had to go to the bar to order it. The phone was working because reception answered when we rang with other enquiries.

Lovely warm welcome, did try and be a bit cheeky and get into room earlier but not possible, but staff really friendly and very courteous towards us. Swimming pool, etc, really well kept and lovely. Just be aware that if you make a booking by any other agent than direct with the hotel, you will be charged £10 to use the pool and facilities. Food was some of the best we have had in a hotel. The homemade lasagne was gorgeous 😍. Also want to give recognition to the waiting staff in the evening; Lottie and another young chap we're friendly, attentive, and just great at their jobs. Room was very spacious and had a good night's sleep. Also very grateful to be lent use of phone charger.

Surprised by additional costing of spa. Also in room no shower gel provided and only 4 small pots of milk. Wasn't really a problem as asked in reception, and they provided more however, expected it to be there. No direct usb charger in the room, so need to have an adapter to charge electrics.

Many of the staff are stand outs. Chloe, Josh, teah, Matthew (night porter), Emma, Luigi, Stephanie, Chrissy, Jack (The other night porter but not sure of his name), as well as the young chap bar worker that is great with the tvs and remotes:).

Cant tip staff via room number or card payments. Response to enquiries via reception not always answered or followed up with despite best intentions of staff. Would like to know more about the history of the hotel and the grounds.

The bedroom was really big and we liked that it had a bath and separate shower. The two double beds were really comfortable. The swimming pool area was the reason we originally booked the hotel as it looked great and definitely was. The staff are really friendly and helpful.

Unfortunately the lift was out of order and I have a problem with stairs, luckily a staff member carried my bag to our room, if the lift had worked where our room was is right next to it. I would definitely come back again but I would either request a room on the ground floor or make sure the lift worked.

Was very good value for money, didnt really rate the breakfast, but we decided to have breakfast elsewhere on our return, Apart from that, was an enjoyable stay

The 1st day we had breakfast,,, the glasses still had lipstick on them where the dishwasher hadnt washed it off, and the breakfast in general wasnt nice, had to wait for the eggs and hash brown, the hot food was luke warm, but the following stay we decided to go out for breakfast so no complaints really,,, We had a good spacious room, the only problem was on both our stays we had been given a room where the showers made a very loud noise continuously untill it was turned off

What a lovely hotel. Nothing was too much for the staff. The cleanliness was excellent. Emma and Steve made sure we could go and get a breakfast bag early on the day we left as it was before breakfast started, so a huge thank you to both of them. The beds were clean and very comfortable. We had a wonderful stay here and would definitely stay again if we were in the area. It has electric car chargers for those of you who need them. Very reasonably priced to charge.

Paying extra for use of the spa because we'd booked through Booking.com...Had we have booked through the hotel, it would have been free.

Very nice staff who were very helpful and polite great rooms with very comfortable beds( would have liked a fridge ) great bathroom very nice and bath too . food ok in evening and breakfast But would have liked opening times a little bit longer especially if arriving late or needing a lie in after a night out

Lift out of order also had to go outside in bad weather to reach pool and spa (towel was a bit old from spa centre )and no refreshments available there. We would have liked to have had complimentary coffee machine in lobby as after leaving room that would have been a thoughtful gesture after the stay before long journey home.

We were booked into Room 100. An executive room which was recently refurbished. It was fabulous!! The room included a stocked mini fridge which was included in the stay, a Nespresso coffee machines with pods, a comfortable king size bed, a big flat screen smart LG tv and a very spacious bathroom. The breakfast and dinner staff were friendly, efficient and kind. Conner checked us in -warm, welcoming and very helpful young man. He even took us to our room! Breakfast was good and dinner was delicious! We used the Spa facilities too and it was excellent.

Internet connection was unstable. Unable to sign into Netflix, prime etc.

We travelled with dogs and I was anxious that our rooms would be compromised because of this but they were made to feel very welcome and the rooms were very clean and comfortable. The beds were very comfortable and the rooms were well equipped. The breakfast and food were very delicious and a good variety was offered. We were staying with family and all rooms were close together as requested. The hotel overall was very accommodating and welcoming.

I have rated the hotel lower for value for money, but this is only because we booked through Booking.com and were disappointed that we were not made aware of the added extras for breakfast and to use the leisure facilities, however, I would definitely visit again and book directly with the hotel next time.