The Kingstown was easy to find, which always helps! The staff welcomed me, and offered help with my two bags along the long corridors to room 21, but I decided to go it alone. 21 is a nice big room, actually a double for my single use, so a huge bed and a proper bathroom with shower and bath. Plenty of shelf space; a big Samsung TV with great picture quality (pity about the programmes, but we cannot blame the hotel!); kettle, cups, tea coffee; tourist information; emergency telephone number. Excellent Full English Breakfast in the Hungry Horse restaurant, where the staff were friendly and helpful, and seemed to be enjoying their work (you can always tell).

Here I have to scrape around for some small negative feature. let me think. Oh yes, the toilet seat was loose in my bathroom. I should have reported this, but didn't, so it cannot have bothered me too much. The big complicated tap over the small washbasin made face-washing and shaving difficult, but such taps are everywhere now. I suppose I could comment about those long corridors with many fire doors, but one-storey buildings have advantages, too. No stairs, no lifts. Safer in a fire. Emergency exits never far away. (Hang on, I'm supposed to be looking for negatives, which are hard to find.) I loved the breakfasts, but did not fancy the evening menu. I have met those long lists of freezer-to-microwave dishes before. A limited choice, but freshly cooked, is always better.

Staff are, without exception, welcoming, friendly and always helpful. They are to be complemented. Breakfasts are very good. General cleanliness is good. The hotel is very quiet, there are no disturbances at night. We've stayed here previously and will return - this speaks for itself. The location is excellent for our purposes.

There are some areas where a little updating and some general maintenance would be useful. The mattress in our room is perhaps nearing replacement time. This was the second room we've had where the bathroom fan wasn't working. Personally, we much prefer a walk-in shower to the shower over bath arrangement.

Friendly staff. Large car park. Easily accessible. We had 2 family rooms. My Daughter had king sized bed, pull out sofa bed for children and travel cot. Bath which my Granddaughter loved. I had family room with my Son, double bed and pull out sofa bed and shower in room. Rooms have kettle, tea/coffee, hair dryer, iron and ironing board. TV. Hungry Horse attached had good range of food and Wacky Warehouse kept the Grandchildren entertained. The lady in Wacky Warehouse was excellent. We stayed and visited The Deep.

Felt sorry for a family using a toy grab machine and not getting a prize. The prize every time toy grab machine was out of order. Staff haven't access to these.

Food,sevice very good for the meal and bar. Small issue that some of the larger portions of steak not available. Braekfast very good and service and attention by the gentleman excellent.

The communication requirements between the booking.com service and what was required for in-house booking and charges was not good. Opinions varied between staff particulrly when changes had to be made to the original 5 room booking on two seperate occasions particulrly with the breakfast numbers and individual reqirements.

Good sized car park. Friendly efficient reception staff. Good location. Plenty of power sockets.

Felt that the lighting was poor on one side of the bed. You had to have the main lights on in order for the coffee area lamp to work. Damaged window. Unable to turn off heat in shower room. Dirty marks on towel.

Very clean and well appointed and a good sized room. Tea & Coffee. Decent TV. Comfy bed. Excellent full English breakfast. Overall, just what I wanted for my one night stay. Decent bar area as well.

Hotel corridor floors could have done with a good vacuum & clean. Or new carpet. Looked a bit shabby in the morning, under daylight. But didn't affect my room or a comfortable stay. Bathroom design looking a little dated.

I've stayed here many times now and always find it comfortable and safe. The restaurant is busy early evening but seems to empty out quite early on. As I've always been travelling on my own I like being able to order via the app as I can just slip in through the hotel side door and sit at a table in the bar area, keeping myself to myself.

It can be a little noisy if you get a room near the front door, but I just take some earplugs and it's fine

The location to the ferry port was very close. And to the centre of shops was good also. Was great there was a restaurant/bar attached . Room was very big/spacious. Liked the fact there was also a vending machine for snacks during the night. Beds were very comfy also. Staff at reception and in restaurant/bar very friendly. We're from South Wales and even the patrons in restaurant were very friendly and chatty. Lovely atmosphere throughout our 2 day stay. Would definitely stay here again x

The kettle was too big to fit under sink properly to fill so kept filling cups to pour into it. Not a big deal though. No safe in the room which would have been handy to store iPad during our 2 day stay. Would also be beneficial to holiday maker's from the Netherlands to store their passports should they stay there. That's just my personal opinion. Couldn't fault anything else.

Exceptional service from the staff over the Christmas holiday. Still provided breakfast on Christmas morning which was a bonus. All the staff were cheerful and went out of their way to make us feel like we weren’t spoiling their Christmas! Super friendly and extremely helpful.

Slight odour in the room that I couldn’t quite identify.

The hotel was about 6 miles to the east of Hull City FC, a good location for a post match wind down before the long drive back to London the following morning.

Not a criticism as such, the pub/restaurant attached to the hotel, stopped serving food at 8.15pm, the bar closed at 9.30pm… We were told this was only because it was January, and normal service would be resumed in February. Made perfect sense, as there were only 3 couples in the restaurant, including us at 9pm… in comparison to the last time we stayed here, when the Hotel & restaurant was a bustling hive of happy customers, that was the summer of 2019, low and behold, it was before Brexit & Covid ruined the country.!!! The food we in ordered was fine, the beer was as good as any beer, and the staff just friendly decent people.