Queries were relatively quickly answered on Booking.com. Check In process was quick and smooth. Staff were very friendly and accommodating. The Junior Suite was very spacious. Breakfast was great.

Although the breakfast was great, there wasn't a huge selection. Security could be improved-as we were checking in, a foul mouthed lady entered the reception area and started screaming and shouting. Though the staff did manage this well. Price was a bit much.

The breakfast is on par I’m afraid with Premier inns You need to think seriously if you want to fill your hotel . The outside Parking is atrocious. Moving suitcases ( needed 2) to the car park on what can only be described as shingle is a real let down

See above No lift due to the supposed historic listing Is an excuse The disabled act easily works with historic England I found 2places a simple persons/ wheelchair lift could be fitted ! The fact your Reception reacted so positively 1. Upgrading us 2. Moving quickly with helping the suitcases was a very clever move Those two points alone meant we did not give up and drive somewhere else . Your breakfast chap was on his own and struggling until who I assumed was the DM or poss GM grappled a cloth and cleaner and cleaned the tables as we finished our breakfast a young lady ( extra) turned up

Breakfast was ok. Easy make pot porridge with boiling water added is a bit disappointing when in the home of porridge. Stove cooked oats isn’t hard and not expensive.

The hotel is not a good venue for travellers as - understandably- the venue is dominated by the large amount of weddings held there. Noise is a major issue.

Pre Check in and Disabled parking ease. Room facilities excellent, maybe include some instant coffee as pods quality and strength not always required Location convenience, having been before access via service road easier, not the signposted entrance route

Mattress great for absorbtion of your body but moulded to other users a bit so maybe replump between guests as turning within a gulley strange. Cooked breakfast is well prepared and very tasty, maybe cereal area needs consideration, add yogurt, fruit and more cereal choice, a bit sparce Brush chairs after evening use. Crumbs noted and some looked tired and grubby with hand marks

The Sirloin steak was probably the best I have ever had , and I have had a few over they years in so called steak houses , compliments to the their team , Breakfast no different . They can certainly cook some poached eggs to perfection. Very nice well presented atmosphere to eat in. Would definitely recommend this what a gem.

It would be great if they had a facility for Spa / Wellness . Maybe a small pool with Sauna steam room etc. It would elevate the experience to an exceptional standard.

The original house has been very nicely done up as a hotel, with the greenery of the park all around. The staff were very pleasant and cheerful, with one coming out to meet us and open the door when we arrived. They made an effort to accommodate us when we checked-in early. They also gave recommendations on where to go and what to do. They carried bags up the stairs, which makes a difference when if there's no lift! The restaurant was excellent, with a good vibe.

They only make-up the rooms if one remembers to request it through hanging the right message on the doorknob, which was indeed explained to us but it's easy to forget and end up with too many towels but no mint chocolate and having to make our own bed :-) It's not walkable to town, but getting taxis was easy.

Because of the black mould on the window frames issue (see below), the hotel offered me complimentary breakfast in compensation. However, for someone who suffers from food intolerances, there was very limited choice on the breakfast buffet and menu.

There was black mould on the window frames of several of the rooms I viewed, before settling on a room with the least mould.

Food excellent (especially the steak, as I'd been recommended) My wife and I had room 121, which was enormous and surprisingly good value. Very friendly, helpful and knowledgeable staff - on the desk and in the bar and restaurant.

While enormous, the room was actually lacking a second chair, and places to put things (we ended up using the mantelpiece above the fireplace.)

Staff were exceptional Well above the norm Service especially the reception team were first rate CIden was fantastic A true asset to the hotel team Professional Smart Helpful This young man has presence Spoke to his manager as we were so impressed Then we realised Nikki was also amazing No wonder his staff are first rate Thank you all

Odd location But would not stop us staying again

On arrival, we were offered a complementary upgrade to our room (junior suite), which was beautifully decorated. The man who checked us in was the perfect host and very helpful (I didnt catch his name). The dinner we pre-booked was lovely, well cooked and well presented and the young waiter we had was so very polite and attentive (i didnt catch his name either but he was very young with excellent manners). The breakfast was also very nice and the service was attentive.

The bar area is very small for the amount of guests the hotel can accommodate. There wasn't much in terms of seating. The outside seating area is nice but not so good in cold weather - and smokers were under the canopy so we didn't sit under there. We did wait for 55 minutes for our starters to be brought to us - there was a party of 17 behind us who ordered before us so i assume there was a delay due to the party size.