The concierge staff were the best I have ever met in different hotels. The were extremely helpful with everything. They carry my baby's stroller up and down the stairs every day. They need a ramp badly for luggage, strollers and wheelchairs

The housekeeping was one of the absolute worst I have ever encountered in all the hotels I have ever stayed in. They literally when cleaning the room, put all the stuff in the baby crib and leave them there. The remove empty tissue boxes and never replace them and the same goes for dirty bathroom slippers and finished soups. I have to call everytime to ask for stuff. They didn't even remove the trash one day which is weird

Small hotel with clean and elegant rooms. The location was excellent, in the busy area of park lane and oxford street yet nestled in a quiet corner that guarantees a peaceful stay. The food at the Lanes restaurant was delicious with excellent service. Room service was delicious and fast. Housekeeping was efficient and consistently on time.

Although our stay was absolutely wonderful, the overall quality did not fully justify the price we paid. Which concludes to us that the premium we paid was for the location.

"Excellent hotel. Great service The room was very spacious, clean, and had the amenities we needed. The people in the reception were very helpful, not just on checkin and checkout, but also in giving directions to spots. The location is great- very near to oxford street & hyde park. I would recommend to friends, and will definitely stay again if Im back in London"

Little bit expensive

Ms. Konstandina Gjini ( Dina ) one of your receptionists—for the exceptional service she provided to my wife and me during our stay beginning Wednesday, April 16th. As guests at the London Marriott Hotel Park Lane, we have come to expect the very best in service and atmosphere. On this visit, Ms. Dina greeted us with a warm smile and kind words the moment we stepped through the door. Her energy and enthusiasm shine through in everything she does: she resolves room requests swiftly, offers thoughtful recommendations, and anticipates our needs before we even ask. Ms. Dina’s sincerity and attention to detail not only put us at ease but also reflect the high standards for which your hotel is known. It is thanks to team members like her—and the overall professionalism of your front‑office staff—that my family always chooses the Park Lane Marriott whenever we visit London. I wholeheartedly recommend Ms. Dina for any recognition or advancement you may consider. Please extend our gratitude to her for making each stay so memorable. We very much look forward to our next trip—and to being welcomed once again by Ms. Dina and your outstanding team. Eng. Abdullah Alamri

Everything is great 👍

everything was great the hospitality and the staff especially the beautiful Chiara she was so helpful and very kind thank you for everything.

one thing. the room is cold and the AC is not working very well

When I visit London I always book at this hotel. Perfect discreet and calm location. Oxford street is just around the corner. The staff always welcome us with a smile and are always happy to assist. Vivien and Marie at breakfast in the brasserie are exceptional. They are very attentive to all our requests. Sahel at the front desk was amazing from check in and all the way through our stay. Also a plus for Arabs and all Muslims this hotel bathrooms are equipped with a Japanese toilet ( smart toilet with heated seats and a bidet) that’s also one of the main reasons I book here actually as it’s one of the few hotels that offer it in London. The bed is very comfortable and bedroom is quite spacious even the 29 m one. The hotel is very quiet and relaxing in general from the lobby to the bedrooms.

On some days house keeping wouldn’t do a good job at cleaning my room, I can tell that they don’t vacuum as I would still find random hairs around the bedroom floor and bathroom once I’m back. Some of my things are left unorganized while on other days everything is spotless and all my cosmetics are well organized in the toilet with a towel underneath them. The positives outweigh this so it’s not a big deal to me I just hope they can take this feedback and be more consistent with housekeeping.

Everything

The Lebanese guy in the restaurant was a bit rude and arrogant, honestly everyone was amazingly kind except for him.

the location was very great everything was close by , the quality of the hotel the room was nice at first they gave us a room on the first floor with no views and no sun lights but we asked them to change it and they gave us much better room , the lobby was nice I liked the flowers where you can see them every where and the staff was the best smiling all the time and making sure that we are having a nice time i liked the staff wearing hat welcoming us , i liked the toilet seat that was a great surprise for me . and all everything we need already in the room thank you so much for the most comfortable hotel in london .

the shower water pressure was not good . and the swimming pool closing early I would prefer to be open 24 hours. there was no heater in the swimming

I was staying with my 2 children. Once the bed was made up, it remained up. We used the pool amenities….a main reason I booked the hotel…but the staff in the leisure club seemed concerned other guests, or members who used the facilities, were not upset by hearing children. My children are and were well behaved. I do not criticise or blame the leisure staff at all. I blame the hotel Management pandering to rude and inconsiderate people. I do not care how much money people have, manners cost nothing. Your staff need to have the support to stand up to rudeness.

The staff seemed to tolerate rudeness and poor behaviour from guests to the detriment of other paying guests

Central location, professional staff and well appointed hotel.

We used to enjoy the great breakfast served at this hotel, but my last experience was a let down and seems the manager/hotel has decided to cut back on quality over profit. The bakery basket was a sad looking plate of small bakery pieces, the sausages have reduced in quality, and the service was frantic, disorganised and not the same level as previously experienced.