I am still waiting for return of my deposit 600 plus pounds since 4th of October almost a month ago

location furniture

VERY NOISY RUDE STAFF VERY SLOW SERVICE maybe because its Christmas season but with the money i paid i should get better service EXCEPT 3 ladies the thin with blonde hair the asian with black long hair and one another lady these 3 were the best very helpful and welcoming the rest were very rude

Perfect Location , very clean , secretly all time

The mattress is very bad; it’s too soft, sinks several centimeters, and causes back pain. All four of us, staying in the two deluxe rooms, agree on this. The housekeeping staff does not fulfill our requests, and we have to call multiple times. They requested a pre-authorization after we booked through Booking.com, even though it was stated that no advance payment was required on Booking.com. This pre-authorized amount has still not been refunded to the card, even though two weeks have passed since checkout.

This was my third time staying at the hotel, primarily due to its quiet location near Oxford Street.

I didn’t like several aspects of my recent stay. First, my request for rooms on the same floor wasn’t accommodated, and the access cards only worked for one of the family-connected rooms. The check-in process was also problematic; despite having already paid for the first night, I was mistakenly asked to pay for the entire stay, which led to a lengthy delay. This was frustrating after a long 7-hour flight with kids. Additionally, some of the front desk staff were unhelpful and not as welcoming as I had experienced during previous stays. Overall, these issues made my visit much less comfortable compared to my prior stays.

everything efficient friendly staff, lovely uniforms, fabulous bar, funky rooms

nothing

I liked the hotel and the hotel location is very convenient.

Prices are high.

The front desk staff are very nice and welcoming, the whatsapp help desk was convenient to use and responsive; room was clean and chill

The water pressure for the shower is extremely poor for some reason...price could be a little cheaper

The hotel is really great. The lobby is spacious and great for lounging, and all the staff are very friendly and attentive. The room itself is very sleek and well designed, although a bit small. All the food on the property is amazing, whether in-room dining or the restaurant. The gym is great, it has all the basics and the reformer pilates studios were a nice bonus. Location is very central. I cannot wait to come back.

I don't have anything negative to say - maybe that the rooms are on the smaller side but that is very typical for a place like London.

We stayed here for the Pearl Jam concert in Hyde Park and you simply cannot beat the location. It is amazing. The quality of the room was exceptional -- air conditioning, comfortable bed, world class shower. We literally wanted to build our bathroom at home to mirror this one.

It's just so expensive. Perhaps understandable by the location and facility and not uncommon for London, but the price of the room was well beyond what is objectively justified. More should be complimentary in a hotel at this base price. The mini-bar wines were crazy, breakfast was > £30. I get it ... Nobu is a boutique place. But I would be more likely to come back if it felt more hospitable ... and getting rinsed at every turn gets in the way of that feeling.

Fantastic location and wonderful staff specially Ivan from the morning breakfast & the polish lady in the lounge bar as they were friendly and welcoming . Walking distance to Nearby attractions like Oxford Street, Mayfair and Piccadilly And finally when we were upgraded to a bigger room as a gesture from the VIP section.

Some rooms are small and tiny Relying too much on Japanese food and drinks ( Asahi ) and not too much variety specially in the lounge bar