I booked this hotel for my parents who were visiting me in London, & they actually stayed here at 3 separate times over their UK trip. The staff were excellent, & although not in ‘central’ London, I loved that they have a 24hr desk which was really helpful for late check ins. Close to public transport - the 37 & 337 buses stop directly outside & will connect between Richmond & Clapham Junction, & a 5 minute walk will take you to East Putney station on the District line. A 15 minute walk will take you to Wandsworth pier where you can take a scenic Uber Boat/Thames Clipper along the river into the city (pricier, but highly recommend). You have several supermarkets & cafe’s all within an about a 7min walk in either direction.

It’s not necessarily the most convenient location for the average tourist, but if you want somewhere quiet & away from the hustle & bustle of the city then I do recommend this hotel.

Modern, stylish, clean. Even the less expensive rooms are very good (I’ve stayed here many times), though spend a little more and the difference is noticeable. The breakfast is exceptional…. But…..

The breakfast room staff have recently become aggressive and almost rude, they seem very suspicious of people breakfasting there, are aggressive in checking names against rooms and are very, VERY indiscreet, shouting out rooms and names to the whole room. Even when you have breakfasted there and given your name to the same staff member three days in a row.

The location was perfect for me, close to the Underground and a bus stop right in front of the hotel. The hotel is located in a residential neighborhood but still very close to restaurants & stores. The entire staff was always friendly and helpful. Classic London hotel except the stairs are wide and gradual and easy to navigate with luggage. My room was spotless. A short walk into Putney provides every, including an Overground station & River Pier.

Bathroom was snug, but very functional. It was spotless and well equipped.

Fabulously warm welcome, swift and efficient check-in process, and personally taken to my room, rather than receiving directions in the form of "it's second on the right past the housekeeping trolley" which is the best that most hotels can manage. A little extra touch in the morning when the receptionist realised that I had been charged the usual £15 for parking but that, as a Blue Badge holder, she said the hotel did not charge; so immediately refunded that. Excellent customer service!

This would have been a 10/10 rating, but for a slip up on maintenance which meant I was faced in the morning with a shower that was spewing water out of the top and over the shower door, so flooding the bathroom flor and rendering the towels less than effective.

The friendly welcome and excellent breakfast. Very convenient for transport into town ( East Putney tube and Putnam main line station). Good shopping in the High street about 10 minutes stroll away. A Sainsbury’s is close by as are a few places to eat. The hotel itself has a bistro style restaurant ( closed Sunday evening).

At the moment there is extension building work progressing and this means that some views from the windows are onto a building site and this work also restricts the limited guest parking.

Staff were friendly except for the male staff at breakfast service on 26May25. Walkable distance to Coop and Sainsbury, location is a tad remote from the downtown, quite neighborhood. Convenient restaurant service available till late.

No elevator service, those who travel with large luggage would need to manage. Door are thin and not very soundproof. Bathroom splashguard are basically useless and only little body shampoo is provided, and has to be requested for more on daily basis.

Location, cleanliness, staff. Parking was easy right outside the hotel door. Breakfast was excellent and good value. Niti was very friendly and super attentive. As were all the staff from start to finish. Helpful and chatty. Can’t commend them highly enough. Room was nice and warm. The hotel is dog friendly and everyone was welcoming to our pet. The double bed in the executive double was quite simply the best bed ever. Better than the Mandarin Oriental in Kuala Lumpur, the Grand Hyatt in Dubai and the Oberoi in Calcutta! A very good bed. Top notch.

Notice of renovations was on the website so we were expecting that. Strong smell of damp in the rear ground floor corridor leading to our room. One particular back of house member of staff was very rude and bossy to one of the waiters…spoke in a demeaning way to him in front of guests. Not very nice to witness and we hope it’s not a regular occurrence.

The staff were wonderful and very friendly. They graciously moved me to another room after I had a minor complaint with my first room, and helped me extend the length of my stay when I wanted to stay another night. The rooms were clean, light, and reasonably sized (i.e. not the extreme shoebox I would typically expect from a crowded city like London). The hotel was a 5-minute walk from a Sainsbury's Local, with a larger high street with more shops and restaurants a c. 15-minute walk away. The hotel is close to the district line; while it takes a while to get to central London, it was refreshing to be in a more residential/less hectic area of the city. For those who like to run, there is a nice park right off the Thames not too far away.

For those who select the cheapest room option, as I did, be aware that the rooms are located in the garret and that, following the roofline, the ceiling can be quite low in places. I wasn't able to stand up in the shower (which was more of a bathtub with a handheld shower unit). For taller individuals (like myself), it is definitely worth paying for one of the slightly more expensive rooms to get the extra headspace.

Sadly I was only in the room overnight so it is difficult for me to give much feedback. However it was the perfect stay and was exactly what I needed. I would stay again. The room was a lovely size and considering it was on a main road, was quiet enough. It was only a few minutes walk away from the underground station, so it was really easy to access. The receptionist Francesca went above and beyond from the moment arrived. She was a very bright and welcoming face. She helped me with where I was going that evening (travel and dining) and even offered to help me find where I needed to go on my departure. She is a compliment to the hotel.

There wasn't anything I didn't like!

Staff are superb across all areas Also the housekeeping is up to a great standard

Some hotels & restaurants have pump dispensers of hand wash body was and shampoos that are anchored in to the shower (so customers do not take) of a high quality product with a soft botanicals smell so suits all. These are then topped up regularly by housekeeping so always look speciall (Aesop type/looking.....clearly not this brand as too expensive.... Current bathroom products a little boring / not special enough however..,...understand this keeps the room cost keen. Would be great if could be breakfast until 11am at weekends & checkout at 12 noon