Lovely large room. Very comfortable bed. Nice spacious bathroom with nice amenities

The breakfast was disappointing. Seemed quite expensive for what I ended up having. If I had realised it wasn't going to be a buffet I probably wouldn't have opted for it as I had to order something from the menu without seeing it. I usually like to have a little bit of a few different things. Instead, I ended up with a bacon roll with one and a half pieces of bacon in it and one cup of tea (not even a pot), there was not a selection of pastries as advertised. There were two croissants left over of which I had one and I didn't see them replenished. so all in all I didn't think it was very good value for money

I booked in advance a birthday package as I was celebrating my husbands 30th. They left a birthday card on top of this which was a lovely touch.

I wasn’t notified in advance about the recent fire, we weren’t able to access and use the spa facilities on arrival. However we used it the following day and they had extended the checkout to 3pm, although we left before 11am. We dined in the restaurant, the food was lovely but we waited around 20-30 minutes for our drinks, we had ordered food and ate our starters before receiving our drinks. We were then told by the waiter sorry for your wait the staff didn’t know how to make cocktails.

Loved the spa/ pool facilities . Loved the spacious room and large bathroom. Food and drinks were excellent . Staff in restaurant and spa were excellent , attentive , friendly and helpful. Room service for breakfast, was amazing. The 2nd Receptionist who was friendly and helpful .

We arrived earlier than check in time and thought the receptionist was not very welcoming as our first port of call. We enquired about using the spa till our room was ready and she told us we would have to pay £12.50 each , but it would be complimentary when it was check in and until check out , which is maybe The parklands policy , but in all the hotels we have stayed in , that has NEVER been the case ?? She could have been a bit more pleasant and friendly . We had booked the overnight stay as it was my birthday on 23rd , we were also leaving sharp as we had a funeral . So had to cram , afternoon tea, spa facilities , dinner and drinks and relax in the room into a few hours .

Welcoming staff at reception. Room size is great, large bathroom too. Comfortable bed. Tree view. Window that opens wide for fresh air. Fire in the restaurant.

Not dislikes but small improvements that would make a difference: no bath mat, no dressing gown or slippers, no water available in the room (although they will bring you a bottle of tap water), no minibar, no herbal tea bags. A side note: the pool and heath suite is at the hotel but you have to go through the restaurant to get there, so be fully dressed, undressed and dressed again to use it. (Unlike other hotels where you can go down in the elevator in your gown for example)

The accessible room was fantastic. Beautiful big room. The bed was extremely comfortable and the table and chairs beside the window were lovely to sit and have tea,coffees & hot chocolate which were provided. The accessible bathroom/wetroom was perfect for me.

Unfortunately the snow was heavy and the car park was a carpet of snow. My partner couldn’t get his car up the hill to the main car park due to the snow. He parked in the leisure car park in the first space he could get the car parked in. I can walk short distance using my crutch and the path to the leisure club had been cleared so I was able to get in to the hotel using the leisure facilities door. He did have to carry my wheelchair up and down steps to go through the restaurant to the main hotel reception. I appreciate this was just unfortunate due to the snow.

Really nice hotel stay, we stayed in the executive suite, the room was large, bathroom massive with walk in shower and big bath, two people can enjoy the bath together it’s so big. Everything was clean. Spa included in price is really great addition. Spa and pool were lovely and we really enjoyed the visit, which was much needed after we had just taken part in the Great Scottish Run. Restaurant staff were all really friendly, we had both dinner and breakfast. Food was really nice, no problems with it, all really tasty and very quick to arrive and be served. Reception/spa staff again friendly and welcoming. Would definitely use this hotel again and recommend this as a relaxing stay for couples and young families.

Only things I would say was the hotel felt a little corporate and the restaurant could of had some background music being played, different decor perhaps to create a little more atmosphere.. the strawberries I paid extra for in our room (£8 for some chocolate dipped strawberries) were like the smallest strawberries you find at the bottom of the container.. really sad looking, not what I expected to find when paying £8 for chocolate dipped strawberries, you kind of have in image in your head and it certainly was not it! However my husband still eat them all.

Very impressed with the room - large and with a very large bathroom, felt expensively decorated and in very good condition.

I only had breakgast in the hotel but going from the reception area through a door into the bar/restaurant felt like going into a completely different establishment. This genuinely 4-star hotel seems to have a 1-star restaurant area, poorly decorated and in a fairly worn-out condition. The breakfast itself was okay but nothing great and the experience wasn't helped by the loud music playing.

The parkland suite was beautiful. The spa facilities were brilliant and the jacuzzi in our room was amazing. We enjoyed a lovely meal in the restaurant whilst there was a live singer playing. The room felt like an apartment with all you can possibly need. We thoroughly enjoyed our time here.

There was great tv selection on the television in the living room area however our television in our bedroom did not have the same selection. This would be great. Whilst in the jacuzzi if you put the jets on full it can spray over the jacuzzi so we had to turn the settings down.

This is the fourth time I have stayed here and it is a little hidden Gem. Great value for money. The staff are friendly and welcoming and were super helpful with booking a taxi. It felt as though nothing was too much for them. The rooms speak for themselves. Food was superb and after checking out we had an afternoon in the sauna/ steam room. (This is included in your stay). Excellent value. We had a drink in ‘the snug’ after we returned from the concert. Jack was present and was super friendly and helpful, certainly a credit to the company.

Tap in room 104 does drip, this did not influence our stay and could not be heard in the bedroom but just for awareness. Could hear early deliveries being made in the morning. We did have our window open in defence to keep the room cool, we were right beside where the van had parked. Maybe add a fan to the room to balance this issue?

We were pleasantly surprised at how spacious the room was. The en-suite bathroom was huge and well laid out with separate shower compartment (large) and bath (large). The spa and pool were very well maintained and clean. There were no loose or missing tiles in the pool or jacuzzi and the hot tub/jacuzzi was so large you could mistake it for a swimming pool. I will definitely go back.

There should have been more lighting in the swimming pool after dark.