The staff were very welcoming, the twin room complete with kitchenette was spacious and comfortably furnished and the bathroom was a good size too. The breakfast room was bright and airy offering a view of the back garden, a lovely area guests also have access to. We enjoyed the choices for the cooked breakfast in addition to the continental breakfast buffet.

Very comfortable room (in the annex), quiet and I slept well. Bedroom spotlessly clean and well maintained. Generally good facilities. Bath and shower good, plenty of hot water. Bath, toilet and washbasin also spotlessly clean. Excellent, tasty breakfast. Service for cooked breakfast was also good and decently fast, especially considering that many of the guests were attending the same event locally and arrived for breakfast as soon as it opened. Staff all excellent!

There was a specific issue of cleanliness regarding the floor area of the bathroom which I reported to the desk on checkout (1-night stay). Hopefully this will be addressed quickly. A colleague stayed in a similar (but not the same) room the previous night and commented on the same problem. A minor repair needed in the bathroom - also reported. Surprised that the fault in question had not already been reported by housekeeping or previous guests.

We have stayed at the Cley Hall hotel before and it was nice to come back. This is what I tend to think of as a Country House style of hotel and all the public rooms have traditional and very comfortable decor and furnishings. Check in was welcoming and friendly and our Executive Double room (number 5) is spacious and very nicely decorated and furnished. The only warning I’d give is that the huge wooden bed has large feet which stick out several inches and have real toe stub potential! The room is at the front of the hotel, overlooking the river, and while there is some traffic noise during the day it is perfectly quiet at night.

One smallish negative point: Breakfast consists of the usual buffet of juices, cereals fruits etc and a good choice of hot dishes. Whereas my wife declared her scrambled eggs with smoked salmon to be very good, my Full English was a rather underwhelming affair on both mornings, simply because the ingredients had clearly been cooked quite a while before and kept warm on hot plates or in the oven. It was lukewarm at best.

The hotel is clean and decorated nicely. The staff were friendly and I felt relaxed. The breakfast (included in price) was very tasty; the amount of food provided was sufficient.

I requested a twin room, of which I got. However, the single beds are far too soft, which unfortunately made my sleep uncomfortable. I think the hotel should invest in some new mattresses. In conjunction, the room was rather hot at night for sleeping. This was made worse by the fact that the one window that could be opened, the sash had broken. I could not seem to open the other window in the room.

A real gem of a place, booked a single but the bed was almost a double, room was very clean and had a nice bathroom. Decent sized tv, a kettle that could fit under the tap in the sink. Hairdryer etc. There was even a bible in the room which is great to see, you don’t have to read it but it is nice to see some tradition surviving. The location was great, 10 minute walk into town and plenty of places to eat, bar on site. Breakfast was excellent and the staff were happy and very attentive. Parking on site was good but I imagine it may be more of an issue when busy. Really liked that in the foyer of the annex there was a microwave, plates and cutlery for heating takeaways or microwave meals to eat in your room, I will definitely stay here again.

The only thing missing was usb points in the room, I mentioned this and they made a note of it.

Booked a small room. Arrived early for checking in. Room wasn’t ready. So they kindly gave us a room the same that I had booked that was ready. Was able to park right outside our room. Nice selection of tea & coffee in room. The room & bathroom nice and clean, had an iron, ironing board, hairdryer and a fan ( which came in handy as it was warm in the room even with window open ) Had extra pillows if needed. Could not fault the breakfast, freshly cooked, did not have to wait long. Good selection of fruit, cereal, yogurt etc. Nice 10 to 15 min walk into town. Staff helpful and friendly.

The only thing that bothered us was the noise from the road but that’s not the hotel’s problem, did get quieter as the evening went on. May not have heard the road but had window open due to it being hot that night. Would have liked bigger cups for tea etc in room.

We stayed in the studio downstairs. It was spacious, comfortable, well equipped and since it was below ground and had no windows, we slept really well as it was dark and wonderfully quiet! Helpful, friendly staff and a tasty cooked breakfast and continental style breakfast buffet.. lovely location by the river and easy walk to the local pub for lovely food and drink.

Could do with a new bed base.. although the mattress is very comfortable. Light switch to the kitchenette is annoyingly at the far end of the room, so you have to walk in the dark to turn it on rather than it being by the door. The kitchenette has a door that leads into a public hallway and is only secured by a chain. This would be better locked with a key - there is a kettle in the door, so I'm not sure why it wasn't properly locked. However, none of the things noted here in any way detracted from a wonderful visit to this lovely hotel.

The hotel was excellent, and it was in a great location. The staff were exceptional and could not do enough for us. Nothing was too much trouble. The cleaning staff were considerate on both our days. The breakfast was outstanding and made to order. The vibe overall was friendly, relaxed, and cosy, which contributed towards the ambience and friendliness of the guests. The bar is neat and tidy, and the gardens are well laid out with a spacious decking area to sit on , particularly when it's sunny. Overall, we had a lovely time and would highly recommend the hotel. We will be returning soon.

Nothing at all.

*Clean & tidy room, good stock of tea & biscuits, *Comfortable bed, shower hot, sufficient towels, toiletries provided & WiFi, good *Breakfast was great, varied choice & staff were attentive, service was also great *Close to town, plenty of parking

*Toilet stopped flushing in the night* that said staff were made aware & were quick to advise that maintenance would be called out. This didn't affect me however as I was departing. *Very busy main road, outside the hotel that continued throughout the night, early morning. Okay if you're a deep sleeper, if not it can affect your quality of sleep.

The lady on reception was very friendly and welcoming and recommended a local pub/restaurant which was only a ten minute walk. The breakfast was very good with a lot of choice. The bed was clean and comfortable and we were given a ground floor bedroom (in a separate block) as requested.

The room smelt musty and was cold until the heating was switched on at 7pm. As we are slightly disabled, we would have preferred a walk in shower rather than a bath. There was no hand grip to help get out of the bath so if we hadn’t got one another we wouldn’t have been able to shower.