It had a balcony, it was clean, and the bed was comfortable the room was also a very nice size it was more then I expected for the price

I liked everything

good place to stay over while visiting nearby regions. grand canyon, canyon the chelly and so on al close by.

The food at the restaurant in the hotel was delicious.

The restaurant added a 15% fee to our check stating the fee was to cover the increase in wages of their employees so that they didn’t have to increase prices on their menu. I’m calling BS on this because I’m still paying an increase for my food. The owners end up with the cash and the wait staff get punished for getting a better minimum wage by not increasing the menu prices that directly affects their tips. A better way would be to increase their prices 7.5% and include a 7.5% bogus tax. Even better would be to drop the bogus tax and start demanding better pricing from their suppliers. Lastly, we went to a few other restaurants in the area and none of them charged me a bogus tax.

I appreciated the initial contact from the front desk to confirm my reservation and arrival time. The room and beds were mostly comfortable, but would appreciate if you provided additional mattress pads (on special request) for guests with back problems like me.

More than 1 towel per son would be great. And please get bigger bath towels. The ones you currently have in the guest rooms are tiny. Smaller than the pool towels. The online photos of the pool area didn't match the reality of that actual pool area. I thought he was renovated, but it wasn't. We were.disappointed.

Great helpful staff, nice room, good location. We were there 2 nights and found everything great!

This hotel was very clean, well decorated, and more than I expected. The room and bathroom were spacious and quality toiletries provided. Northern Pines Restaurant is great and conveniently located for hotel guests. The indoor pool and jacuzzi was a plus! It was very clean as well. Thank you for coffee and info in the lobby!

Unfortunately we could hear the construction workers from our room. We were promised a Mountain View room, but instead our balcony was covered with black plastic we’re assuming is also a result of the construction. We would have liked to be warned ahead of time.

The room smelled very clean. The beds were comfortable. I loved that we had a door that opened to the outside. As a former housekeeper it was very clean and welcoming.

Brian at the front desk didn't have the best customer service skills. I had gone down to make some adjustments to my stay and he had given me an eye roll as he went to get the paperwork. I talked to him respectfully and gave him the respect he was not reciprocating to me. Maybe he was tired from a long night, I'm not sure, but he made it clear he didn't want to be there.

The bed was comfy and the room was spacious and clean! We come here at least once a year. Love the Northern Pines restaurant attached to the hotel. The food is awesome and the lounge bar area is a blast!

The check in this visit was a little difficult, because they wanted to attach a $50 charge for early check in. That little practice needs to stop! I made it very clear that we never had that problem in the past. So after we had a little delay we were able to get into the room and the rest of the day was great!

Friendly staff. Clean room.

The parking lot had no lights at the side entrance which we used because it was closest to our first floor room. If I had known this, I would have requested a different room. My husband, tired from a long drive also did not want to move our things a second time. We parked in front of the side entrance to unload and it was very dark - the type of unsafe environment that should be avoided. The hotel was undergoing renovation, so this may be the reason for the lack of lighting.

Great location and pretty quiet even though it’s near the highway. Interior lobby was beyond clean and inviting and rooms have been renovated / updated and very clean . No weird smells . Safe and comfortable. The Northern Pines restaurant attached to hotel has a full size bar and restaurant . Excellent cocktails and delish food . They also have luggage carts to use to bring luggage up to room in the elevator .

Honestly the property is great .