It was new and sparkling clean

Staff at the front desk were nice, but super slow, often chatting between themselves instead of helping customers (except manager). We were only two customers at the time, so we ordered two plain black coffees and it took them good ten minutes to pour them and another 7 to hand it to us over the counter, because they were chatting. We would still be waiting there if some lady didn’t come and needed help, which they would not have noticed if I didn’t point it out. Also, check in was at 4, but our room was not cleaned until 6:30 (two families before us were also waiting) - the manager said they were understaffed and eventually went to help cleaning people herself.

We enjoyed the hot breakfast (eggs, sausage etc). Coffee was very good too. I liked the variety in the seating arrangement with some bar chairs and some cafe style chairs. We enjoyed the news station that was playing on the TV since we had been out of contact for sometime.

There were a few items that needed to be addressed in the bathroom. The toilet seat was not firmly attached and it slid back and forth. The shower door did not stay closed and it would drift up to 5 inches allowing the water to escape to the bathroom floor. I told the receptionist and they made a note so I hope the two items will be addressed.

The hotel is close to NAU and shopping, and you can walk to places for groceries and to grab an ice cream or coffee. The renovations are beautiful, and the room and bathroom were both much nicer than expected. The beds/linens and couch were all very comfortable.

Parking should be free. There could also be some type of basic cold continental breakfast option (muffin, juice, cereal, etc.) that comes with your stay vs paid.

I liked the room I booked on 10/7/2024. I wasn’t too pleased with the one I booked on 10/15/2024.

The parking fee was waived for my booking on 10/7/2024 but not on my booking on 10/15/2024. I found that a bit annoying especially since I paid for breakfast for the booking on 10/7/2024 and it did not show when I registered at the desk. It took a while for the clerk to straighten it out.

Good location and facilities

Breakfast was disgrace, I partly blame fellow customers who seem to just make such a mess and expect the staff to clear up afterwards but that’s when this place falls short as nobody was clearing up. Also I don’t think they should be charging for car parking, it’s not like this is the centre of a major city. Hyatt brand I think is reducing so far as all round quality.

Clean, bright and comfortably large rooms - updated nicely. The desk staff were great - friendly and very helpful. Very nice breakfast buffet that was also healthy! And great coffee ( always a plus). Walkable to train station/downtown Flagstaff and UNA

While minor, odd to have to pay $8/night off street parking - they had a huge lot.

Clean, light, bright rooms, uncluttered. Bed was comfortable. Staff were very friendly and helpful. Breakfast was very good and easy to eat healthy.

the room fan was loud and while we tried to sleep without it on the room got stuffy . Big and well lit parking lot but they tack on an $8 daily fee for parking.

Cosy comfortable and spacious room

There is a fee for the parking and you also have to pay extra for the breakfast (too bad considering the price of the room) Didn’t appreciate either the fact that the bathroom door did not close properly and was quite transparent (little to no intimacy).

The room was a good size, bed & pillows very comfortable. Staff very friendly. Room and hotel very clean.

The pool was cold, not heated. The breakfast was just ok. Brown sugar for oatmeal was very hard . The drink at the bar was very expensive. Did not like that we had to pay for parking.

The staff was very friendly. The room was esthetically pleasing.

The parking fee seemed unnecessary for the area, it was a little off putting. The shower door kept sliding open while showering. Another garbage can would have been nice in sink area.