Room, pool restaurant, public area's very clean and tidy. Staff friendly

There seemed to be load music in the distance at times not sure if it was concerts from neighbouring hotels or sometimes from others guests possibly. I suspect there was more than one room cleaner. they did a good job but we suspect one cleane rushed through the room quickly often, for example leaving the kitchen bin out on the floor with no bag fitted and cupboard door open, bathroom bin no bags fitted. In comparison another cleaner paid attention to detail making the bed and aligning the pillows. No big deal but it was noticed, still appreciate what they did though.

The room was great. It smelled very strongly of bleach when we walked in and it looked like the couch had been freshly cleaned, so we knew that it was very clean, which was nice. The pool, mini golf course and tennis/pickle ball courts were fun!

They did not provide coffee filters; we had to use paper towel to filter our coffee :( .

The property (garden, trail, and surrounding area) is beautiful and very well kept up. The villa's were so clean, had everything you needed and more! Plenty of towels in the room and for the pool. The food options at the restaurant "Splash" are great, maybe a couple more things would make it perfect. Pool and accessibility to things were easy for everyone. LOVED all the daily activities for the kids (and adults), it helped to break out the day at the pool. Genevieve was awesome and all the activities were different each day. Chris the bartendar so was so personable, attenative, gave some fun options for cocktails, and was so nice.

All the food is served in Styrofoam containers regardless of where you are eating. Would be great to see inexpensive reusable baskets or plates. A few more lounge chairs by the pool would be great, but they were awesome but clearing spots if towels were just sitting there. Daily themed cocktails/kiddy cocktails would be a fun addition along with having someone working directly at the outdoor bar instead of the "order at the window" for everything would make it more personable and less like I'm ording fast food at a resort. Forced tab close outs with employee shift changes was a bit odd and didn't give the opportunity for us to tip the way we wanted.

Love the loft and the design of the place. We had a private terrace off the loft and we could see the mountains. The bed was very comfortable. I loved the huge tub and shower as well.

We had a smoke alarm battery go off in the middle of the night. Needless to say, sleeping was a bit difficult then. There should be a schedule of replacing those yearly to anticipate this. Why would you want your guests to suffer through that? I let the front desk know the next morning. They said they would replace it. No apologies. No, I hope you didn't have a rough night... Other than that, I would highly recommend the place.

The property was surprisingly quiet for this central location. The kitchen was just big enough and well equipped with everything we needed for a short stay. The extra bed in the loft was a nice touch. Staff was nice as well.

The property was older and needed some repairs and maintenance. The water heater is not large enough to fill the bathtub and the tub is not long enough to stretch out in, which was a bit disappointing. Finish was also peeling off inside the bathtub. A few items needed to be repaired but the technician was accommodating. Some things could have been a bit cleaner, and housekeeping staff did not speak English.

Loved the hot spa, mini golf course, and labyrinth. I also loved that it’s walking distance to downtown Scottsdale!

Didn’t love the studio with divider drapes that didn’t cover the entire room (about a foot of space was left on either end if you slid it one way or the other) Was also inconvenient to only have one bathroom for the studio with loft. Wish there was a small bathroom upstairs even if just a toilet and sink Didn’t like indoor ambiance of the on site restaurant and food wasn’t super great. Had to go elsewhere for all meals. Would like it if you sold bags of name brand coffee in the lobby

lots of activities to keep our 11-year old entertained. The pool area was great, the villa super comfy. The staff members were really nice and accommodating, especially the night desk man who checked us in after midnight, and the woman at the front desk who invited us to stay and enjoy the pool after checkout, as our flight wasn’t until later. Just a great spot for a short getaway. I also really enjoyed the pool noodle workout - a super fun multi-generational class with kids as young as 3 participating with several older folks.

Really, nothing.

It was very clean and cozy. All of the staff were very helpful and friendly. The activities included were fun and the kids looked forward to the crafts. The kitchen had everything that we could possibly need.

The one thing that was rough was the mattress was very hard and painful. After the second night I happened to call up to the front desk and I was disappointed to find I had to pay a nightly rate for a mattress pad.

Great location, the villa was very comfortable and the kitchen was well supplied with equipment/utensils for preparing meals. Very convenient having a washer & dryer in the unit. The grounds were well kept. I highly recommend this resort.

As a previous reviewer had mentioned, the carpet in the villa looked decent, but will turn your feet/socks black walking around. Carpets need a deep cleaning! Bring slippers or flip flops!

The staff were lovely and allowed me to check in early. I very much appreciated that. The villa was spacious and most importantly, impeccably clean. There was everything in the kitchen that I needed to make meals. The bed was comfortable. The grounds were very nice. The location was perfect and while it was on a busy street, I could not hear the traffic from inside the villa. I wish I could have stayed longer!

My only suggestion would be that I had a ground floor villa and the privacy wall for the patio is so high that blocks the light and the view of the mountains. If renovations are ever envisioned, consider lowering the block wall and putting up something that one can see through.