Very comfortable beds, super close to the airport

The staff seemed grouchy when I called about the shuttle when I didn't realize there wasn't a shuttle pick-up at terminal B. The shuttle driver also seemed grouchy. Maybe it's an LA thing; not the end of the world, but also not helpful at the end of a long day of flying in a boot due to an injury either. Also, the shuttle doesn't start running until 6 AM, so just pay attention to that. I chose this hotel for the proximity to LAX and a shuttle, but ended up having to pay a ridiculous amount to get back to the airport. My fault for not checking that, but wanted to call it out as something for others to pay attention to

friendly staff, comfortable room and lovely garden courtyard to sit in

the lights in the disability bathroom were on a timer and went out while I was in the bath, and due to injury and crutches, it was quite dangerous to have that happen without warning. There should be a sign warning people to turn on the other set of lights on as well as the fan/light

The property was close to where I needed to be. I liked the room, it was very clean (carpet will need replacing soon) and the exercise room was nice.

The ‘hidden’ parking fee. $30 is too much. You don’t clean rooms every day, the toiletries are skimpy, the cost of parking is just an up charge

The room was clean, and the bed was super comfy! Great location for getting to and from LAX, without being so close that you’re woken up by airplanes all night. No major complaints, especially given than it’s significantly less than most of the other hotels in the area and just as nice. The value for what you get is excellent :)

Breakfast is continental but isn’t free. It’s actually $20, which seems like a pretty steep price to pay for, essentially, a bagel, even by LA standards. Lots of reasonably priced food options in the area though, so not that big of a deal.

The staff are very friendly and the family room was a good size. There are several restaurants and stores within walking distance.

The processes do not seem to work well. We found out at the hotel that the small print says that a shuttle to the airport is only offered from 06 am. However, we had to leave at 05:30, which cost us additional USD 60. It was NOT possible for the reception staff to organize this for us. It took us x phone calls to organize a suitable shuttle. Not good service, especially since we chose the hotel based on this feature. In addition, the check-in / waiting times are enormous.

The front desk staff were friendly and helpful. Being just around the corner from some shops was also good and I found it quiet at night.

It wasn’t made terribly clear that I had to call for the airport shuttle. Therefore I go on the shuttle to the Sonesta, rather than Sonesta Select and had to pay to get an uber over. When I asked on arriving whether this happened a lot, they agreed that it did. I just wonder why noone in management has done anything to make this really, really clear to clients.

Both of the reception staff were fantastic and helpful under stressful circumstances.

You should be absolutely clear about the name of this hotel!! There is a Sonesta and a Sonesta Select and it is extremely confusing. After 40 hours of traveling and a stressful walk to find the red sign to airport shuttles I was pleased to get on one only to be delivered to the wrong hotel. This added to stress under the difficult reasons for my travel for my mother is dying. I then was not offered any means to get to the other hotel and was hysterical.

The room was nice. Walkable distance to eateries and other shopping centres. Close to LAX and taxis always available from the location. The laundromat inside the hotel was helpful. The mini-gym was nice.

Felt like the front desk staff found it hard to put a smile on their face. To use the washing machine, we needed some coins, the front desk insisted that we pay cash for coins. They could have easily charged to my card. But instead, they insisted that I pay in cash. Since I had no cash with me, I had to use the cash machine at the reception that charged me for taking money ($$) out.

The location is close to the airport and a short Uber to the ocean. Breakfast options were yummy (included breakfast is basic, but there are more options on the menu). Bed was comfy! It was slightly more expensive than I would normally go for (Aud conversion rates don't help), but we wanted to be close to the airport as we flew in late. Overall, we had a great night. We were able to leave our bags there while we went out for the day before the next flight. Free airport shuttle, too!

I like the hotel, its close, comfortable and has the wonderful Doreen if you need anything

The breakfast. It is the height of inefficiency Service is slow, there is always a queue. If you arrive a second after nine they wont give you even coffee, under any circumstances. Its the lowest possible level of service, as if it belongs to a different hotel. In fact, I bought breakfasts daily, nothing to wrong with the food, EVERYTHING to do with the very grumpy and slow and indifferent service