Great service if you need special thing and they can provide it like having a room next to elevator, lower floors, extra towels, they make it happen.. Lamar the night manger I think , went out of his way for us and was so kind. This is my hotel when i come into town to visit Northwoods Inn restaurant for events.. thank you for your service's.. Great Hotel.. Be the way Firestone is no longer the exit, it's Valley View the exit from the 5 fwy north coming from Disneyland..

SAUNDRA was the very nice woman who took the time to checked my husband & I in & make sure we would be well cared for during our stay at the Holiday Inn. She was very personable & caring-a very important trait that we feel lacking nowadays with those who serve customers. The breakfast was excellent & the room was very large & comfortable.

Nothing

We were able to book a room at the last minute after cancelling our first place which turned out to be an absolute nightmare (no lights, tv ripped out, police on the scene, etc). I liked this place because it had the opposite of all that. In addition, the rooms were clean & comfortable. And we got free breakfast vouchers at their adjoining restaurant, which was way more upscale & delicious than expected.

The hotel itself was awesome. The location is in a barren industrial part of town, but it was just what we needed.

Lovely, modern decor that appears newly remodeled; big room, comfy bed, super clean, great staff. Pool and spa well maintained.

Very quiet, EXCEPT for the very loud, very close by train whistle sounding repeatedly at 6:30 a.m. this was a Tuesday morning; not sure how often this occurs.

It was conveniently located. The bed was comfortable. The bathroom was clean. The WIFI was great.

I have asthma. I am sensitive to temperature changes. I was not able to control the temperature in the room. I could either have the air-con on or off.

Facilities were great. Stayed at property for a softball tournament. Rooms were clean and comfortable. Beds were nice, albeit small. Pool area was small, but clean. Route to get to pool was weird. Lobby and elevator was very warm. Would be nice if bbq's were available for guests at the pools or on the property. Ice machines were slow and almost empty- needed to use and was unable to. Breakfast was nice to be able to grab something from coffee shop before restaurant was open. Parking was good. Location was safe, with restaurants nearby.

Wish that rooms would have 2 queens vs 2 doubles. BBQ's in pool area would be great additions. Making sure ice machines were filled and available for use would be a huge plus.

Sarah at the front desk was super helpful and very friendly. She checked in on us every time she saw us. Made us feel at home and comfortable

A few of the night there are other residents coming home very loud and it sounds like they were just going back-and-forth from the rooms night.

The breakfast was good but there wasn't many choices . the location was good because it was near the highway .

The first night ,we had some noise of ice maker machine in corridor and also the noise of central ventilation system from the yard . The next day we changed our room and the following two nights were okay .

The check in process was extremely quick, the room was clean and the bed was very comfortable. Furthermore, staff was friendly and the place had a welcoming atmosphere. Will definitely stay here again!

I have no complaints. Everything was to my satisfaction.

The location was perfect, front desk associates were very friendly and welcoming. My boyfriend and I went to Downtown Fullerton and it was down the street which was great and not far from a drive when we generally live an hour away. I had an issue with my key not working and there was a nice lady (employee) noticed I could not get into my room and she helped me get in and also informed me to get a new one in front desk which I did which was fast and easy. The mirror in the restroom AMAZING I could not stop taking pictures in there (:

I had no issue other than the television did not really have many options I'm assuming it was satellite and not cable, you can't see all channels to see what is available you basically just have to keep changing the channel until you find something good to watch. Other than that I had no issues this has been one of the best hotels I've stayed at so far!