Check in was easy and they had our room ready early for us which helped traveling with kids.

Making guests pay for wifi is this day makes no sense to me. Hotels in third world countries include wifi now.

The location was great since we were there to visit Universal Studios.

The cost of the room was acceptable, but having to pay $30 a day to park at the Hotel I thought was ridiculous. Also, to have internet service was another $12 a day. I feel like Hilton is trying to squeeze every penny out of a family trying to enjoy a vacation

Everything was so nice and well put together all the staff but one was very pleasant and always had a smile.

Jesse. While on our way out, my children stopped to get water from the machine. Jesse watched every move were made, then approached not me but my 15 y/o daughter. Asking her who was she and what room did we all come from. When I asked Jesse why he was asking, he then looked up and I'm hoping noticed we were a family and said "oh nevermind!". As I went to the desk to check out I saw there was another white woman at the same machine but he said nothing. So I asked him was he going to ask her the same thing, he replied no why would I do that? I asked why he approached us. He said he didn't know then acted like he didn't know what was going on. It was very unpleasant for my children and myself and ruined out perfect stay in this location.

I like how close it is near city walk. Great location to visit other local entertainment. The pool was fantastic! The food and cocktail bar is open in the day, and the pool is open till 10pm. The staff is courteous and the hotel is kept clean. We were able to request a late check out with no additional cost to enjoy the pool a little longer because we were rewards members. So sign up it’s free. They also allow you to use the parking till 6pm on the day of check out so you don’t have to pay for parking at city walk. It was a great stay and we defiant to come back.

The room service breakfast was expensive. $87 not including tip for a breakfast burrito, 3 pancakes and an oatmeal with two orange juices. I was thinking $55 at the most so I didn’t bother to ask for the total. $19 for oatmeal is overpriced.

It was nice that we had a direct shuttle to CityWalk and Universal that was really convenient. They offered us cleaning services as much as we needed which was really awesome. The staff is great, our stay was amazing! I especially liked that. They handed out water bottles to us that was just something that you don’t get everywhere and I really appreciated it. You don’t realize how thirsty you are getting until it’s too late usually. Every area that I went into was very clean and all of the staff were very friendly to us and always asked how our day was and said good morning it was so just cool.

I think the beds could use a makeover, they are really hard and the comforters just seem to come apart while I’m sleeping it’s just really inconvenient.  My hips and my knees kept getting more and more sore as I slept on the bed.

The breakfast was good but the complimentary breakfast was not free.

More details on the amenities before booking.

Proximity to universal. The rooms and views were amazing. Pool was great. Shower was fantastic!

Parking charge was a lot - Starbucks only opened a little while - aircon was faulty and kept breaking in our room leaving it heating the room. When we arrived and was checking in there was a commotion going on in the door way of the shop 10yrds away) I am pretty sure it ended up in the man being tasered and then had his pants round his ankles, with threats and profanities/ threats to kill! This was not a great start to the holiday and felt very unsafe for my family and daughter to have witnessed such an incident

It was a really long stay that we booked here with the Hilton and it felt like a home from home. The receptionist that checked us in was super friendly and helped sort out my Hilton Honors account by linking the booking for me. The room was clean and super spacious. The bed was probably the most comfiest bed I've ever slept on. The safe was a decent size for our valuables. The cleaning staff respected the do not disturb sign. The receptionist happily got the faulty hairdryer replaced straight away as well. The staff at the little cafe were super friendly and sweet. As was the server at the pool bar. Loved how close to Universal/Universal City the hotel was. It's such a short walk; but there's also a free shuttle bus that goes between the City Walk and your hotel doorstep which we utilised on our last night. There's a small convenience store in the hotel as well for any bits and bobs. Hilton also had a free water fountain. I'd happily come back here if we plan a Universal/Hollywood visit again!

The air con and mini fridge can be a lil loud at times but nothing too bad to rate them down on.

We were given a room on the second floor, which you would think is 'up' but is in fact down as the reception area is on the third floor, so we didn't have much of a view but once our room door was closed we didn't hear anything from the corridors or other guests. Also, we may have sacrificed the extra space we had for a view and I'll take space any day! The room we has contained 2 queen size beds, with a desk area and also a fairly large bathroom, which had a bath/shower combo. Lots of storage space for clothes and had the obligatory air conditioning and coffee maker too. Location-wise it is a 5-6 minute walk to the entrance gates of Universal and City Walk, but there is a regular shuttle bus if you have walked your feet of exploring the theme park (although it does service the Sheraton hotel too, so it can be busy!)

Breakfast is expensive here (which we didn't use because of the cost) and when you have so many hotels offering a free continental breakfast it seems this major hotel brand is missing a customer service trick. I didn't see anything at the pool area that discussed the use or cost of the cabanas, and there didn't seem to be enough loungers. It could be that when we were there part of the pool area was being developed, so maybe there will be more space in the future.

Very close to Universal Studios. The convenience e of the tram was perfect. The gym was decent too.

The pool was always busy and I read that people who do not stay at the hotel can buy a day pass to swim. Didn’t like that idea. I figured that’s maybe why it was always crowded. Check-in is a mess. They do mean check-in at 4 pm. So it was unexpected. We got here at 2:30 pm room was not ready to get back in line right before 4:00 pm to try and get our key to the room along with everyone else waiting. So check/in was awful.