Love that the location is very convenient, especially if you don’t have a car … about 5 minutes walk from the Bart station, less if you’re a speedy walker. Also love the free breakfast … make your own waffle station, toast station, cereal station with almond milk for those needing alternative milks, oatmeal, yogurt, lots of fruit. Plenty of restaurants around the area too, and there’s a microwave and fridge in the room for any leftovers, although be careful with the fridge as ours was a bit on the warm side. Front desk staff are hit or miss … some were awesome and absolutely fabulous, others wouldn’t give you the time of day. Not a big deal, we just waited till it was a different person at the front desk to help with resolving an issue. Housekeeping is upon request, or if you just need supplies for the room then you can just pick it up from the front desk.

My friend’s bed was perfect for her, mine was overly soft. Something to keep in mind if you like a firmer bed. Also, if you have a car it’s valet only.

Staff was friendly and quick. Room was spacious, clean, and updated

We did not have a smoke detector when we arrived to our room. I alerted front desk staff within an hour of arrival- who said maintenance would be coming to the room soon. Maintenance never came, so I alerted staff again during check out.

The "likes" I already listed above.. & without doubt there is more good than bad.. may be more support from Mg. to the house keeping staff.

On arrival the room carpet had cookies everywhere & wasn't clean..I call Nick front desk (great guy)& got vacuum asap.. I decide to slept on top of blankets after a few hours trying to sleep with itching feeling even doe I sprayed lysol everywhere still didn't solve the problem next time I'll bring my uv lite .. great location, great breakfast, fridge, micro & gym & Ac, A+ (cel reception bad)The place doesn't seem old & looks good but definitely needs DEEP CLEANING since doesn't have good outside ventilation only the Ac.

The amenities were abundant from a snack shop by the front lobby to a hearty breakfast the next morning. Didn’t expect anything except breakfast included in our reservation but I was impressed. A very nice, quick stay. We had a nice city view as well which was noted in our reservation, not disappointed by the view!

This isn’t a con more than a personal preference because I liked the valet service for parking only but I should have asked about hours in advance because the garage locks at midnight. We just Ubered instead and our car/belongs were safe so that was the best anyway!

Absolutely quiet (Tuesday of Thanksgiving week, 4th floor). Room was well appointed with large TV, desk, two chairs, USB charging ports, and large bathroom (with a night light). No closet, just hooks on the wall. All very modern and clean. Valet parking was extra but street parking would have been possible. Full breakfast included cereals, waffles, eggs, potatoes, sausage.

Wifi did not work at all. After using the password the system asked for TOO MUCH personal information for a free/included service. I did not give my name, address, phone #, and e-mail. So no surprise it didn’t work. But, in the morning the wifi signal on my device and in settings showed I was connected. And yet, not a single webpage would load.

It was nicer than I thought! Everything was updated and clean. The breakfast was pretty good especially their omelets. The staff was super nice (Two asian girls) who were very welcoming. The rooms were very well cleaned when we checked in. The area wasn't as sketchy as I thought it would be so that was a plus.

The pillows were very light and they do not have public parking. We ended up doing valet overnight which is $40 but you can not retrieve your car from 1230am-6am.

The rooms are fairly new. Spacious and has a nice view from the 8th floor.

When we booked it wasn’t really clear if parking was included in the price. Turns out there is no onsite free parking. Valet service only by third party charged as an extra by the valet company.

Excellent customer service. I forgot toothpaste and the front desk staff provided me with a few samples that were perfect for our stay. The breakfast options were plenty, and we appreciated that hot options were available. Our room was clean and tastefully decorated. We had a very positive experience and would recommend this hotel to others. The location was perfect for walking to great restaurants in Oakland's Chinatown neighborhood, and close to BART for easy transportation.

Signage indicated that masks were required, but this wasn't enforced during our stay. There were multiple people we came across in the elevator, hallways, and in the lobby who weren't wearing masks.

Close to our venue also the young gal that checked us in was wonderful! Great Customer service.

Next a view of the actual outdoors and not a view of a wall

Easy Access to the attractions areas of Downtown Oakland. Professionalism a plus. walking distance extra plus. Dining location a major plus.

no negativity Everything was pleasant.