The staff (particularly pool and restaurant) were lovely, and the whole setting is charming. Nice coffee for early morning, lots of water, towels, sunscreen by the pool. The TV channel choice is good.

The music around the pools (*everywhere*) that starts at 9 and goes on until at least 9pm ended up being a bit much. It's great to have a bit of a lounge feel around the pool - but you couldn't escape it, it was too loud, and you couldn't doze off by the pool. Our room was also around the pool and you could hear the music in the room... ALL the time. Noise levels are actually a problem in the hotel - the hallways are noisy, you hear every conversation from every cleaning staff or guest. It is just not as restful as it should be. Nothing in the mini-bar was replaced as we used it; And neither was the free water.

The staff first and foremost is a standout and what keeps bringing us back. The fact so much of the staff has been there for so long speaks to what works here. In addition, the facilities are plentiful even on a busy weekend and well maintained. We often come to just hang out at the pool most of the time we're there. The all-day dining menu is good enough to warrant sitting at the restaurant but also perfect for lounging at the pool. And the bar - the bar tenders, the craft cocktails, the patience at the number of times I forgot to close out my tab... drinking + sun, know what I mean? ;)

When we had to leave.

walking distance to downtown Palm Springs. clean and spacious rooms. they clean everyday and put things tidy and perfect.

they tried to charge us extra when we were checking out. we were told that it’s for the amenities charge. like it wasn’t included in the booking fee. they removed the charges when they found out we didn’t owe anything as it was included in the booking fee altogether. so make sure to check and ask questions when you stay or booked in this place.

The Avalon is a quintessential palm springs experience. It is not a very new property, probably built more than 60 years ago. The ownership group does a fair amount of reconditioning on the rooms now and then. The staff is excellent and the restaurant is consistently above average. There are newer hotels but if you go off season to palm springs the avalon offers fantastic price points for suites and bungalows that dont exist at a lot of other peoperties that are newer. I highly recommend that everyone stay at the avalon at least once to understand the soul of palm springs.

Pools were nice

They put us in an accessible room the first night - which was not what we booked. There was also a cockroach in the bathroom and we had to have someone come and take care of it.

Staff was amazing from valet to check in and throughout

The room smelled musty/moldy/ mildewed. The restroom is in desperate need of an update. Pictures were deceiving.

nice staff. nice facilities. free upgrade.

there was a hotel special running during our reservation which gave guests a free 3rd night. when we tried to get this applied to our reservation, the manager said we could not take advantage of this special because we had booked through booking.com. I have a hard time believing this.

beautiful location with a grumpy staff. most importantly there is free yoga on the weekends in a lovely outdoor location which was the BEST. i loved being able to travel after getting vaccinated.

when i checked in, there was a man already in the process of checking in. the staff member said to me, "how are you guys doing?" to which i replied, "who is you guys?" and he said he thought we were together. FAIL. after i checked in, i went back to the air conditioned bar to sit and relax and get some food after my flight. it was open, totally empty and better than sitting outside by the loud group of people enjoying the pool. as i stood by the empty bar, the host said to me, "how many on your party?" not hello. not can i offer you something to drink, not would you like to sit down. i felt like an intruder by myself. i travel by myself all the time and this place didn't seem to know how to handle that kind of traveler. FAIL.

Breakfast was great, we have many options and the servings were very generous. Juices were good.

I think the windows before we arrived were left open, there were bugs in the room. But overall, it was a pleasant stay. We loved it. The pool was great, the spa staff were really nice.

loved how adorable it was. beautiful adult pool

that the cupboards and drawers did not open properly. being old does not mean they have to be in disrepair. at these prices they could hire a professional carpenter to fix the cupboard and drawers.