We researched this area thoroughly. We knew about the homeless issues in the area. We knew there was no breakfast. A lot of people complained about leaving the key at the desk (???). It was a great place. Great staff. Spotlessly clean. The homeless people do not bother you. Every form of transport right outside the front door - street cars, buses and trains (get a Clipper card app - awesome). Union Square five minutes walk. Huge Whole Foods market one block away with hot food. Two cafes in either direction. Yep - it's old, but the room was huge (we booked a family room with it's own bathroom).

We did our research, so we knew what we were booking - therefore - no disappointments. They are planning to put a restaurant in behind the reception area. That will be a big bonus.

Great value and original charm. Period pieces and original style rooms, staircases etc. Like something from an old movie. Super friendly small hotel staff. The owner Gianpaolo is both humble and proud of the history he’s saved. Huge bargain during the Salesforce conference when chain hotels wanted $500+ per night.

Closer to city hall so the neighborhood is shall we say eclectic. Unfortunately not the best for families with little kids as the city recovers. Wireless Internet was weak but my cell signal was strong.

Nice but really old hotel. Nice and rally helpful personel. Good peice for the location.

We read opinions about homeless people near to the hotel. But we decide to make reservation anyway. It is really creepy after dark in the neighbourhood. Next time we will choose safer neighbourhood. Strange smell in the room.

Beautiful old hotel right on market street with a stunning lobby filled with interesting antiques. Comfortable room and a very friendly staff. Great location if you want to stay right downtown and use public transportation to get around the city.

If you want to stay in the city close to many attractions this would be the place to stay. There are cafe’s close by priced reasonably. One draw back the room was not as clean as I expected, went to a Walgreens that is close by and bought desinfectante spray and wipes. Other than that was a great place to stay.

Cleanliness of the room.

Friendly, courteous staff. Excellent, quiet, and clean rooms. Close to local transportation...food...pretty much all you need within a walking distance.

This hotel has its own character. It’s a little worn in some places, but it’s a nice place.

It’s not a matter of the hotel, but the surrounding area is not the best.

Close to everything, ie tram, bus, shops, food.

A shame no kettle and cups in room, this could well be a Covid issue.

close to my function

Decor and the vibe was pretty nice.

The area around the hotel is a little dangerous at night.