the decor of the front lobby and the staff were all great. the rooms were really basic. mostly clean, except some stains on walls, the curtain and bathtub as well as the dust on floorboards. the beds were comfy enough and clean.

no table to eat at and only one chair for a double room. there are a lot of homeless just a few hundred feet from the door. but that is SF. it’s gotten really bad. it was really close to the ballet and that was why we were there. it could have been cleaner in the room, just little detail things. also the automatic lights in the entrance and bathroom that could not be turned off were very horrible.

called front desk 3 times and never answered

The price for the quality is good. The bed and pillows were really nice

The Heat/AC unit was way too loud. Woke me up many times during the night. Also there are too many homeless outside (downtown SF, expected in a way but still worth mentioning)

Central location, walking distance to metro station and downtown.

Parking costs US$55++ per night. Homeless situation is bad (50m away from hotel front door)

Staff at front desk were very helpful and provided great customer service. The hotel itself was very nice and modern with parking.

The location. The surroundings of the hotel at night did not feel very safe with lots (and I mean lots) of homeless people around doing drugs openly so we had to take a taxi every night to get back to the hotel (even though distance wise it would have been fine to just walk)

Good value for what you get, nice location (although lots of homeless people around), spacious room, etc

The cheap rooms are actually shared rooms. There's just a door that separates them. So when I got to my room I realized I was basically sharing it with a loud family with two kids. However, as soon as I talked to the guy at the front desk he put me in a different room which was actually quiet. In that room however the fridge did not work and the shower curtain would not close all the way so the bathroom would get flooded every time I took a shower. Overall, not a big issue for me.

First time staying at the property and my family enjoyed the location as it was close to the venue where the concert was located which was walking distance. The closed parking garage was extra credit. Made me feel safe that I have a better chance of my car surviving the night without busted windows. The staff was friendly and helpful especially the operator as she helped guided me with parking. Room was clean and exceeded my expectations.

Parking and entering from the garage to the hotel was confusing. Did not know that we had to check in first to get keys to be able to access the elevators. Had to call the operator for assistance and pay fee in order to exit and check in. Additional information should be provided for guests regarding parking and check in process.

The room was beautiful, spacious, clean, comfortable! The lobby was also gorgeous

The prices for the cafe & for early check-in, parking, etc. We’re VERY overpriced. The elevators were also kind of sketchy and felt unsafe at times. 2 out of the 4 front desk workers I had spoken too were so rude & condescending. We also tried to get food at the café on our 2nd day of our stay, when it ended up being closed, they had a sign outside of the café, saying that they were on a 30 minute lunch. When we came back, five minutes after the 30 minute lunch should’ve been over the café worker was still not there, so we ended up going to the front desk, asking them what was going on, one of the workers was very rude and said, “Well you can always go get food outside of the hotel if you’re so starved.” The homeless problem right outside the hotel was a big problem.

Will not return to San Francisco downtown in the near future, until environmental political changes occur. There were 1000's of homeless milling about downtown / dozens taking drugs and sleeping on every street corner. BEI did GREAT job of providing private security!,, so made the best of a horrible situation. Spent $5000 of disposable income on 5 day stay, but next time will go somewhere else, local politicians must be made to realize this !! BEI was FABULOUS though !!, hope y'all can get local politicians to set situation straight soon !! USA is watching!!, almost all of my upper-middle class friends with lots of disposable income told me not to go to SF !!!

See above

It was close to many places I frequent when visiting San Francisco. Close proximity to the Bill Graham Civic Auditorium and many night clubs. It has a bar, small store to buy snacks, drinks, and fresh coffee. The parking garage is onsite and secured with in & out privileges, which is a huge plus. My room had big windows that allowed a lot of natural light illuminating my room.

Trying to navigate to the hotel isn't the greatest as it's on a one way street, but that is my only complaint. There wasn't a microwave in my room, but that's not a big deal since I rarely use those during my stay.