location - It is the closest hotel to the convention center and it felt safe. room- It was very modern, clean, and spacious with a terrific city view. staff- They were all friendly.

communication - The hotel's daily $35 food and beverage credit needs refining as there is confusion among the staff about the policy. My husband and I had to inquire about it nearly every day of our 6-night stay and we received different answers about how to implement the credit, depending on which staff we spoke with from the front desk to the food staff. On our last day, we inquired three times whether we still had credit for the last morning and were told that we did and that it would show up on our final bill. It did not. I called a week later from home and was told that a request would be made with accounting and to expect a credit within a week. It has been over two weeks since that call and there has been no word.

The position of the hotel is conveniently close to the city center, that you can reach by walking distance. The breakfast is served at the table, so there is no buffet, your choice is then limited to one main course order per person, which is fine because it's very high level. There are relatively less homeless people in the neighbourhood compared to other streets, which is usually not something to note for an hotel, but in San Francisco you might wanna know that before booking a stay.

Our room was not like the one in the picture, it did not come with a view, despite being at the 8th floor, we had to look at a grey building few meters away covering the whole big window, before you book try to ask for a room with a view. When you have the breakfast included keep in mind that you are in the US, so you will probably leave a gratuitiy, not a big deal, but if coming from Europe you feel awkward about this as the recommended gratuity is pretty much the price of a breakfast in europe. Finally, there is a bar downstairs, which is quite nice, unfortunately on our last night the whole bar was reserved because of a private party, so guests of the hotel weren't allowed, this shouldn't happen without informing guests.

Very well kept, and very nice staff, walking distance to restaurants and Oracle park as well 😁

I wasn’t aware of the 300 dollar deposit upon arrival. Although you get it back in about 7 business days, I think that’s a little too much for a deposit. On top of that we called the front desk to ask for the parking location. They didn’t give us a parking location, but rather told us to pull in to the valet parking lot, so we did, not knowing that we would be charged 90 dollars. So just watch out for these expenses when you stay here.

The hotel staff and manager were very kind and supportive. I felt safe and comfortable as I was traveling by myself for conference. The breakfast menu was great and even the staff there were very nice and kind to me. Overall I felt welcomed at W hotel.

I would prefer if there was a kettle and tea bags added next to the coffee machines. Because I prefer drinking tea over coffee and it was hard to get hot water unless I request for from hotel restaurant .

Very central location. Great music in lobby, which got quite crowded during conferences. Unconventional deco from most traditional business hotels. Gym was well equipped. Staff were extremely helpful and courteous with options

Breakfast was quite unremarkable, for the price you need to pay. Needless to say, we didn't use it for lunch either. Felt the area was more of a bar than a restaurant. Ended up using breakfast options nearby the hotel on most days.

very nice rooms staff helpful views were amazing too!!

the extra $35 destination fee not disclosed by booking.com you can eat to that amount which is cool but did add a cost I was unaware of. Woodfire pizza was delicious too

Location is great, a lot of attention to detail, staff is polite and helpful, lots of complementary perks that were really nice to have (museums, expressos, etc)

They charge to receive packages (like Amazon), being the only complain

A very good place just 5 min walk to Market Street, and right at the corner to the MOMA. Modern design, with purple, pink and black colors, good atmosphere, specially at the bar for an after-work with music and finger food ! Nice and very effective staff. A lot of restaurants and bar in the neighborhood.

Our stay here was perfect, from check in to checking out. The staff was great!! They were all so friendly to us! We arrived really early to drop off our luggage, not thinking we'd be able to check in at 9am, but they had a room available! Not only did we get to check in early, they gave us a complimentary upgrade! Our room was phenomenal. The views of downtown were breathtaking! The room was a nice size, the bathroom was beautiful with a nice shower head lol, the bed was comfortable and the overall room was just super modern. They have a bar and restaurant at the hotel as well. We weren't really able to explore the hotel like we wanted to, but what we did see and experience was really nice! They'll give you complimentary water at the front desk if you ask which was great because we stayed thirsty and there wasn't a store nearby. They'll also hold your luggage for you which is also convenient if you arrive early or check out and your flight isn't until later. Our overall stay was a 10/10! This fancy hotel was amazing!

Beautiful room with a nice view of the San Francisco Bay in the distance (with the Bay Bridge peeking between buildings). The room was on the smaller size but perfect for our short layover in SF. Location is fantastic, just a block or two away from the SF MoMa. Also very close to Ferry Building down by the pier, downtown area, and many restaurants and supermarkets in the area. The staff we interacted with were also lovely.