Breakfast was convenient and more consistent with continental breakfast mostly prepared items ie cereals, muffins, Yogurt, juices. egg sandwiches prewrapped but not hot freshly cooked eggs, sausages, country style potatoes, omelets and the like;

The hotel is in a more distressed location of the downtown area so you do see homeless unfortunately on the street some in front of the hotel and very close to the entrance although I never felt endangered or threatened by anyone. You have to feel sorry for them but it does you you pause walking to restaurants that night I was there.

The location was a little sketchy as it was Downtown San Jose. The room was nice but could maybe use a few upgrades such as new shower curtains and blinds but overall it wasn’t bad at all. The customer service was beyond expectations. The woman at the front desk was super sweet and friendly. She ensured that my husband and I were informed about everything and informed us of every detail.

Staff was friendly and extremely helpful, room was exceptionally clean, plenty of goodies for a very acceptable price as well, security for building was great as well! We ordered food and the staff was very helpful with that as well! Appreciate the hospitality. 10/10

only thing i could complain is the entrance to the parking lot was semi steep + uneven, and since we have a lowered car it scraped going in, but on the way out it was not an issue(after I realized how much clearance I had..I could do my best to avoid scraping the underside) but just that the entrance to the parking lot.

I love how the hotel is located in downtown very convenient and its safe on only hotel key to enter and use elevator. Staff is extremely nice! I felt welcomed and my room was clean. I also like how they have snacks and variety of drinks in fridge to buy which is helpful to not have to go to the store. I loved the view I had as well looking out the window.

Nothing i could think of

Tina at the front desk was awesome. Very welcoming and friendly. Bed was super comfortable. Spacious room and huge bathroom. Wifi worked without any issues. Well located close to bars at San Jose social. Lots of food options.

Noise, can hear everything especially in busy nights. Aircon didn’t really work.

Bed was comfy, safety prioritized with scan cards into the building and locked doors. I felt safe in the hotel. Good water pressure. Lots of towels. Complimentary wifi worked great and passcode was easy to use.

Heater was a little loud and I was confused about the lack of blankets until I found them hidden in the drawer an hour before checkout. Walls are also thin. Woke up to children yelling as their parents walked them to the elevator to check out.

The staff was so helpful, nice and accommodating. Cleaner than the Hilton

oh my goodness, so clean! The whole facility was safe, clean. The hotel had a just cleaned odor. No chemical, but a nice scent. I just felt safe and comfortable knowing that the hotel was clean and taken care of. We needed a key to get in the hotel, elevator and room. That’s what I mean b safe.

Manager was very friendly and helpful. Location was very close to my office. Buffet breakfast had high variety and very good value. Gym was clean and had new equipment.

Very friendly and helpful staff. Room was clean and comfortable

Whatever room spray they used was ultra strong, had to air out the room for the whole day. Old fixtures and carpet, could use some updates

The customer service was nice, a lady named Tina was very helpful & polite. She even allowed me to check-in a tab bit early & allowed for everyone participating in the R&R event that weekend to checkout at noon on Sunday. Everything was within somewhat walking distance from the hotel. The room had a refrigerator that was filled with drinks & a basket if snacks as well (for a small fee of course). The breakfast was just pastries with coffee & tea (this was probably due to Covid19 protocols), at the time of my stay. Even the staff at night that was outside watching over the parking lot was friendly as well.

The only issue I had was that the AC unit inside the room was loud, sounding like a lawnmower. The noise outside on the streets was loud, but I believe it was because of being in the heart of downtown, right next to the college & nightlife entertainment. Plus the corner that the hotel is located on were busy streets, which the hotel doesn't have control of the noises outside. When I didn't have the AC unit off inside my room, I noticed that I could hear the rooms next door AC unit on. Homelessness was heavy around the hotel area, but again, that's out of the hotels control.