Convenient location near Monterey/Carmel area. Our room felt clean and spacious, and the bed was comfortable. The central breakfast area/lobby had great lighting during the daytime. The freshly-made pancakes at breakfast were delicious; the made-to-order omelettes also looked huge and yummy, though we didn't try it as the line was long. We were able to use our $15 credit in the gift shop for some afternoon coffee and a local photo card souvenir. Staff were friendly and helpful.

The $20/night extra parking fee felt too expensive; preferably this price would've been included in the hotel room cost, instead of being tacked on as an extra fee. The $15/night resort fee was also forced, even though it was available as room credit; preferably this would not be an automatic fee.

Property is centrally located and easy access to for all Monterey area activities. Room and common areas clean. Staff was exceptionally helpful and went out of their way to help make our 20th anniversary special.

The only issue with our room was that the drains in the sinks and tub were slow to drain. The hotel did quickly send someone to unclog the kitchenette sink though. Very responsive. Dog relief area is not lit at night and seems to be used by transients, possibly. Too scary for me to take my dog there at night or early morning, so had to let him relieve himself closer to the hotel entrance.

Great suite over looking the park/lake. Safe neighborhood & park to walk dogs in. Close to Starbucks, shopping center & restaurants ( Chili's & IN & Out burgers). Microwave & refrigerator 👍 Great complimentary breakfasts & evening cocktails/reception. GREAT STAFF. Silver Tide restaurant food is good.

Not enough luggage carts. At check in, staff tried to charge an Extra daily fee for an upgrade request. "Which was the balcony bay view". Had to show My Confirmation which specifically showed the original purchase of the balcony bay view at booking. Staff apologetic and honored the confirmation receipt.

We stayed here July 2024, and this is by far the best hotel we have ever stayed at! The staff was super friendly, as soon as we checked in we were received with a friendly smile and a lot of perks! We got a little welcome bag with waters and king size candy :) we also got complimentary drink from 5-7pm which were amazing! Our room was beautiful and clean very spacious. The pool is warm and the gym equipment is 10/10. The following morning we got the complimentary breakfast and that also was very good . Can’t wait to stay at this hotel again :)

The view was nice the room was very clean. We did have plumbing issues but they fixed it asap. They had it where you can text someone at the property if you had questions which was nice and quick. Breakfast was okay delicious inlets but a little heavy on the meat and salt portions. Not a lot of variety for the rest of the buffet options but still good.

You call for a service and it’s an automated system then it will either connect you or send a message which at times wa s about frustrating.

Species rooms with bedroom and living room with 2 televisions. Breakfast makes your own omelette station is a surprising edition and a relatively quick, with no wait time. Indoor pool was very helpful in this cold weather.

Pool water was a bit cloudy, with some smell coming from nearby broken restrooms. The last day, the pool was out of order, I wondered why. Did they wait until the end of the weekend? I still don't understand what's the point of those extra fees beyond the room costs.

We enjoyed our stay it was a very clean and spacious room. It was just a few minute drive to the aquarium. The breakfast was delicious. The staff was very helpful and friendly.

We upgraded to a bigger room when we checked in it was a beautiful suite. But the air conditioning was not working properly. But staff was very quick to fix the problem. Overall, it made us very happy how fast they responded to fix the issue.

We really like the size and furnishing arrangement of the hotel suite and the lobby. The breakfast was excellent. The staff members were very friendly and helpful.

The hotel price was higher than we would like. The coffee pot size could have been bigger. Given how much we were paying for the stay, we had hoped that the suite would have been equipped with glass cups/coffee mugs. Instead, all cups were made of disposable paper.

This property is safe and just a short drive to shops and food. The staff was so kind and accommodating.

The only thing about the hotel was the breakfast on our first day. It was 9am so still breaks hours but there’s was visibly much less food and options. Of course I understand not wasting food but we were there within breakfast hours and there was very little options.

The breakfast was second to none excellent. Your third shift security guard Mike was the ram in the bush for us. His shift ended and our Uber backed out on coming to pick us up at the last minute and we had to get to San Jose for our flight and Mike helped us get a ride He went above and beyond thank you so much for him😊

The shower in our bathroom 605 the curtain is broken and will not stay pulled😞