The staff did a great job keeping the room/ property clean and we saw security walking around so we felt safe

One block over is a bad neighbourhood, we were lucky to have the ability to drive with our own car to places we wanted to visit but wouldn’t recommend walking outside beyond the property

Everything about our stay is great. Please want to let everyone know - the care and attentiveness of the workers here are outstanding.

So much gratitude and gratefulness to the workers on site tonight 1/12/25 - I want to thank Colton and Yovany ( spelling ) for their efforts tonight to help our family . It has been a stressful time as we have been evacuated like many others. Their care and kindness to strangers and professionalism in hospitality is above and beyond. Especially for my son and I , in multiple ways. Thank you Best Western for your amazing team here in Sherman oaks. Please also extend my gratitude to the kind gentleman who replaced my keys for me at the front desk tonight. My son and I are so grateful for the staff tonight.

Great location, and the grounds were well kept. Staff was friendly and helpful. Room was clean and the beds were cozy.

I didn’t like the surprise add ons to my bill. I don’t mind having to pay for things but I would appreciate knowing beforehand. There was a $13 parking fee and an $80 room deposit. It would have been nice to know all these fees up front, especially when you’re on a budget. The only thing we didn’t have access to was a water dispenser because it was broken. Water was only available from the vending machine at $4 a bottle.

The place is clean. Security on site and easy access to both freeways 101 and 405. Overall this place is for people who are vacationing with family or work.

I usually get rooms around the area when I work overnight so I don’t take the long drive home. It’s a bit pricey for just one night. Bunch of misbehaving children running around and stomping on the seconds floor. Tight parking spaces. Parking fee. No a single designated smoking area. Overall for me that only slept for like 4hrs and didn’t even stay in the room it wasn’t worth it. For those traveling or visiting LA this is a good place to stay as the area is alright and they got security on site.

The room is sizeable (2 queen beds), 2 sinks: 1 in with the shower and the other outside the bathroom, beds are comfortable, modern TV & remote, mini fridge, coffee maker, A/C, shower head was better than most hotels i stayed in, up to 8 1/2 feet pool was perfect for the 110-degree weather. Other amenities not used: closet with hangers, iron & board, safe, dresser with drawers, sizeable jacuzzi, vending machines & ice machines on property. Universal Studios is about 20 minutes drive. Target nearby with a 7 minutes walk if you prefer.

Check-in the 2 separate times I've gone has had issues with either their system is down or only 1 person manning desk during peak hours. Initial coffee maker not working, no microwave. Didn't care for the body wash, shampoo & conditioner they provide.

I liked the size of the room and how clean it is. The beds were comfortable. The location of the hotel is great it is about 10-15 min away from Universal, and I love how there is a Dennys within walking distance of my room for breakfast.

I didn't like the shower curtain in the bathroom it would either cling to you as you shower or it clings the the side of the tub where it will let the water spill out onto the floor. There were no parking spaces available near the side of the hotel I was staying at, so I always had to park far away on the other side of the hotel.

The service at Best Western Carriage Inn was exceptional. The staff were professional and responsive (Apu was just one staff we appreciated). The two times I requested help, staff were sent in/within five minutes. I searched fairly extensively for an affordable motel option for our family's vacation and had some trepidation about what we would find due to the reasonable price of this motel ....only to find a convenient location in a safe area, beautiful foliage outside our room, a bathroom with modern furnishings and an extra sink area, a fridge with a working freezer for ice packs, a well-lit upstairs walkway connecting second story rooms, and a water bottle filler in the lobby.

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location, atmosphere, room location

paying for parking, no flexibility with early check in

the rooms were simply amazing the location was definitely great for me to head back and forth from downtown Los Angeles the front desk guys were super helpful I'll definitely recommend this place to anyone traveling north of the 5 freeway or 405 freeway this hotel is.. it,

The Marvelous cleaning of the rooms the staff was extremely helpful also it was very safe at the hotel the security was around the clock making sure all cars were safe in any individuals that were just looming were. accident off the premises

Cleanliness was good for it being a Best Western. There's a sign you put on your bed to request your sheets to be changed, I didn't use it but my sheets were changed regardless. They even put the ironing board away after I had left it out. I liked that the room to grab ice/ and access to the vending machines from was locked unless you had your hotel key card, as well as the pool.

There is a charge for parking, which seemed unfair for the price of the stay for the room. It would make sense for multiple guests or cars but not for just one car. I called ahead to ask for early check in, but was greeted with some pushback and attitude at the front desk undermining the time I told them I would be there by. Overall it was pretty noisy due to the busy street, but there is no soundproofing between the walls of each room either. There is no free breakfast, and when you ask for breakfast spot recommendations, they push you on the Denny's that's connected to the hotel. The 24hour Denny's explains the sparse parking spots available. Wished they had a hot tub.