Rooms clean and pretty

Bed mattress were hard and not comfortable. They seemed like old mattresses. Also a big issue is that the electrical outlets were few and in order to plug in a phone or computer we had to disconnect a lamp or other hotel appliance. In many upgraded hotels the electrical is upgraded. Also in the bathroom when I used the dryer while the bathroom light and hallway light was on the breaker tripped twice. We had to call Maintinance department to fix it. It seemed like the GFI needed to be replaced. When it tripped the hall light would turn off as well as the GFI bathroom plug. Room 206 I believe is what we stayed in.

Clara the front desk lead was amazing!! she was personable and included flowers and other amenities to ensure our 32 year anniversary was special. Our room had a lovely view of the Rose arbor. The resort has beautiful grounds and the fireplace in the room made it cozy and romantic. The beds and linens were super comfy!

It was hard to reach the front desk by phone. we tried several times Via the booking app and called in person no one responded. the location isn’t far from our home so I came in person which is how I met Clara who promptly apologized and made everything better. Although after we checked in we tried contacting the front desk again and it just kept looping us back. The spa Jacuzzi was a little small for two but still very nice.

location grounds restaurants , the pool service and food amazing !

the showers strange as bench should be on opposite wall , rooms dated . no elevators or bellman when traveling with large groups wedding ..heavy bags etc

I love the beautiful well kept grounds, the friendly staff, the amazing food and the gorgeous rooms. The location is perfect.

There's nothing I didn't like. Only suggestion have room service go later than 11pm.

Check in was easy and was welcomed with friendly staff. The room was upgraded to lake view without requesting it. The staff simply found out that we were on our anniversary and she looked for a room that was suitable for the occasion-that was a bonus! The only reason why I didn't rate this hotel 10 "perfect" is because a few of the restaurants including the spa were not open Mon and Tue which is when we were there (we checked in on Sunday afternoon). If only I had know that some facilities were not going to be open on certain days, I would have changed the days of our stay. Aside from that, we enjoyed our stay.

We have been coming to the Westlake Inn for almost 10 years now and it continues to be a wonderful getaway. The rooms are clean, comfortable and quiet. The pool is beautiful with a wonderful bar and lunch menu. The staff is always friendly and accommodating.

It would be so fabulous if the patios were more private/enclosed and you couldn’t see the guests on either side of you, however that would require construction! It’s not enough to keep us away!

one of the best rooms I have ever stayed in the staff made us feel so welcome and the facilities at the hotel were fantastic.

it was a shame the spa and some of the restaurants aren’t open all week as we would of liked to dine in.

The grounds and property were beautiful! The rooms were very comfortable and spacious! Our breakfast was delicious. The resort was very quiet.

The breakfast service was slow.

Property facilities exceeded expectations. Beautiful grounds, onsite restaurants were excellent and large comfortable rooms. I couldn't imagine staying elsewhere when visiting again.

Nothing

I got ready with hair and make up at the hotel and stayed there the night of my wedding. The staff was super accommodating, they even put flowers and champagne in my room before I arrived. The property is beautiful for photos and the rooms are so big.

Nothing