The staff were exceptional, 5 stars all around. Everyone in all departments was friendly and helpful. Facilities were clean, room was spacious and well stocked with towels and other amenities. Bed was very comfortable. Perfect location, 10 minutes walk from a large shopping plaza. Grounds are well kept. Ample parking. I’ll say it again to emphasize - the staff were fantastic!

There’s only one thing keeping me from rating 5 stars for facilities - the pool was COLD! It was supposed to be 90 degrees, but it was barely cool. The person at reception did offer to turn up the temperature for the pool the morning I was going to swim, which was nice, but wasn’t it supposed to be at 90 degrees? My brother said it was cold the previous night as well, so seems like it was never really heated. *With my stay being in December, this is an issue!

Breakfast was great, excellent customer service, food delish, ample table space and a large table for larger families. I was especially happy to find all the restaurants and shops in such a short walking distance. Thanks!

Just the chair in the room, the larger of the two chairs was very uncomfortable but everything else was perfect. Thank you.

We thoroughly enjoyed 4 nights here on a family holiday. An easy 5 min walk to The Commons shops and restaurants was super handy. We also tried a breakfast and a dinner at the hotel's restaurant and both were great. The Chef also makes great cookies! With easy accèss to the freeway you can drive to Hollywood in 30 mins (if no delays). Also very easy to get to Malibu over Malibu Canyon Road. All in all loved it.

clean and comfy, felt secure

The front desk lady was rude when I called asking for directions. GPS had sent me the wrong way so I called to ask how to get to the hotel. She kept giving directions as if I lived there like “keep coming down on the street you are on.” Uhh which way left or right!? After about 15 minutes on the phone frustrated and tired and when I told her she wasn’t being helpful on how or where to go, again asked how to get to the hotel from the street I was on, in a rude tone she said, “well ma’am I’m not a GPS!”

I have stayed at this property many times. The location is great. The staff is wonderful. The food is really really good and the place is very clean.

I like everything about the place.

Staff was exceptionally friendly and helpful. Location is great - walkable to many places

Bathroom needed a little love - grout aging and cracked, shower curtain was too high to stay inside tub easily. Phone line didn't work. TV navigation was clunky

The staff were great and went above and beyond from our perspective. We felt welcomed and enjoyed our short stay. The restaurant had good food and ample portions.

We found the signage for the hotel a bit difficult to see in the dark (when we arrived). Other than that it was a great stay.

The location was perfect, near everything!

I couldn't believe I was charged a ridiculous amount for breakfast, which, by the way, should have been included in the price to start with. The breakfast was very minimal. The did have fresh fruit, but failed to replenish it when it was gone.

Comfortable bed and pillows. Pool & hot tub nice and clean strong jets. Clean towels. Large rooms. Parking easy.

Our room door slammed so loud when we went in/out. The window shades were broken so we couldn’t open them. Breakfast was expensive.

Really great location, comfortable rooms, friendly staff, spacious, well-appointed rooms. Exceeded my expectations.

The shower head wasn't great and it would have been nice to be provided more toiletries. Only one soap and shampoo/conditioner.