Very close to the convention center, and located in the city centre. Nice neighborhood, felt safe in coming back home in the evening. Very large room with nice view on the mountains. Breakfast with many options for food and drinks

The staff was very friendly and tried to be helpful, but as a complete foreigner to the city and US, I would have liked some more help on sightseeing options & how to get there without a car

Front desk was very quick to respond to any inquiries I had or discrepancies. I hit like the fact that breakfast was included in my rate and you had free Wi-Fi

Well I stayed there I did I had the physically ask the front desk to get someone to change out my towels stay there for 3 days before I ran through all the towels in my room and during that time no one came to clean my room once I asked the front desk though then my room was cleaned the morning after. Also I would have liked a French toast waffle or pancake option for breakfast

Once we got checked in, everything was just fine. Good level of friendliness in the staff, good level of cleanliness throughout the hotel (lobby floor, room, pool area), well-stocked breakfast in the morning, towels at the pool and in room so as not to need to ask for more. The pool was pretty warm compared with most regular pools, which was nice. The lobby has lots of seating which was nice for eating take out and not having to do so in the room.

Check in time is later than I’m used to seeing (4 pm) and when I tried to check in early, I was told the room wasn’t ready. However when I arrived at the 4 pm time, I was told the room still wasn’t ready, but it had something to do with the reservation being for a handicap accessible room, which I only booked because it was the best rate, not because we needed it. The woman who was helping me just asked her supervisor if she could change us to a regular room and it was of course not a big deal, which got me thinking that perhaps we would have been able to check in earlier if this particular clerk (who was the same person I spoke with over the phone earlier in the day) knew a little more about what she was doing, could have allowed us to check in earlier as I had hoped.

Location was the main factor in choosing the hotel. Walking distance to where I needed to go i.e. Ball Arena. Staff on reception fantastic. Included breakfast was good - appreciated that there was some daily variety.

Housekeeping could be intrusive. I had a knock on the door at 8.45am on my first morning. Regardless of whether there is a Do No Disturb sign out or not, that is an unacceptable time. On my final day I was bothered at 10am with the sign out.

I really loved everything there! from staff, location, cleanliness, easy access to multiple amenities Denver has to offer. only issue was totally out of the hotel and staff control and I address below

like I stated above, there wasn’t anything the amazing staff and property could do about it. Around 9pm the tv lost signal and when I checked out it hadn’t been repaired. There was a storm that started as rain and turned into snow with significant totals. there is nothing anyone besides the tv provider could do I so I do not blame them and still gave a 10 and would certainly return!!!

Nice, relaxed atmosphere. Quiet room. Very pleasant and helpful staff.

I had a great deal of difficulty finding my way from the railway station to the hotel. No taxis and had to take two buses. Found out later that I could have walked to the hotel in 15 minutes if I knew where I was going. Serves me right for not having Google Maps on my phone :-)

Check in was easy. Valet parking, while a little expensive, was efficient. The hotel did provide information about other, less costly, parking options nearby. All staff at the front desk were friendly and helpful. The room was large and easily accommodated the five of us for one night. It was nice that the bar was able to prepare Starbucks coffee with espresso.

The included breakfast was large and varied but quality was not as expected. The waffles were too hard and scrambled eggs could have been better.

Location was very convenient to both the convention center as well as many downtown tourist destinations. There was always a staff member cleaning the lobby as well as elevators. There was a selection of hot and cold breakfast options.

The door to our room did not shut smoothly, had to push or pull to get it to latch. There was little variety in what was offered on the breakfast bar. The staff wasn't very knowledgeable regarding the location/restaurants, etc.

Wonderful location, nice common areas, delicious breakfast with amazing breakfast staff.

Requested adjoining rooms & was told over the phone the night before that we could have them, but they were not available when we checked in. FD agent was going to charge us for an early check in when there were rooms available. Not a great check-in experience but overall a fantastic stay.

Great Location. Very good breakfast. Clean room that wasn't all beat up and scratchd up. Professional and courteous Staff. Actually had some water pressure in the shower...very refreshing to see.

$54 per day to valet is a little steep...especially since you're tipping the Valets each time, and you are not allowed to self-park your own car in the garage.