I loved how everything was. I stayed in room 717 and the view of the stadium was awesome the bridge at night and everything was amazing.

I loved how everything was. The prices at the restaurant are a little on the expensive side and really fancy me and my friend felt awkward at one of the restaurants. The seafood restaurant didn't have fried shrimp so we left there and went to buffalo wild wings. The parking prices was so unexpected cuz I thought it was free parking with the room. Other than that it was a blast the game was awesome as well and the shuttles were awesome to use to get to the game. Would I go back yes I would now that I know what to expect

The appearance of the lobby…the security feature in the elevator (using the room key to get to your floor) and the 24 hour market place…where you can get a snack if necessary. While checking out…I met Kevin. He was very friendly and so enraging that I was a little disappointed that we were leaving so soon.

Upon arrival…it was very confusing as to where I could go to park temporarily so I can check in (the front area was a mess). No instructions were given by the staff as to how to use the room key in the elevator to get to your floor…there was no microwave in the room and didn’t find out why until it was time to leave.

The property was great.

BOOKING.COM I will Never use Booking.com again. You are unethical company that cheats people out of money. The hotel couldn't cancel the stay. It had to be cxl^d thru Booking.com and You lied and said hotel needed to Cxl. The manager said he could have Cxl"d but Booking.com. had to.. The reservations couldn't even change the name. Never again ! I won't ever use Booking again too many honest companies that offer same services, but do it honestly.

We had to evacuate from our area due to hurricane and the hotel was very accommodating. The management made the whole floor available for kids to play and interact with other evacuating families, and even provided toys and games. One very large conference room was opened for days where our kids were socializing. It was a great help for us during these stressful times. Highly recommend this location!

The view was perfect for a view of the fireworks. We had some issues with the sliding door in the room though and it has been addressed with the hotel. Also, the phone in our room did not work. We opted for the breakfast buffet. It was really good; however, quite expensive. I wished there would have been other restaurant options within walking distance. But all in all, great location and the views of the St John's River and downtown were awesome!

Everyone from the Valet parking team to the front desk were so personable. I didn't feel like a face lost in the crowd.

The team working at the coffee shop are rude, but I feel like they are not part of your staff. Also, I accidentally left something in the coffee shop after I checked out and departed. I called hotel security and they said nothing was left in my room. (I didn't notice it was missing until I was back home in TN) My daughter was kind enough to call the coffee shop and go and retrieve my lost item.

I loved EVERYTHING. From the time you walked into the hotel, you can sense the cleanliness. It smelt amazing. Staff were extra friendly and helpful. There was excellent customer service from beginning to end. The breakfast tasted great. The room was exceptionally spacious, CLEAN, and had an amazing view of the bridge and the river.

I can't think of anything negative to say about this hotel. I had such an awesome experience, especially after coming from a nightmare experience at a different hotel.

We were able to upgrade our room to a riverfront view for an extra $40 a night. It literally was the best part of the trip. The weather was mid 70's during the day and low 60's at night, with clear views of the river and city. Two days and two nights of walking together along the riverfront was perfect. The restaurant and bar were also fantastic and reasonably priced. The less than 1 mile walk to the football stadium added to the value of the hotel location. Everything was excellent!!!

The view was beautiful. Hotel was nice, modern and clean.

Biggest issue was the window that opens. it’s like a sliding glass door with about a 4ft railing outside the window, as a mother I did not get very much sleep being worried. Yes there’s a lock but it’s easy to unlock, if you were to lean on this guard rail and it gives, you fall from the 15th floor to the ground, an intoxicated person, someone could trip, someone with mental illness, could die. Kid’s could easily climb this and fall to their death. when I voiced my concern, the hotel employee just said “well all of them are that way, sorry.”

Location and the food.

Seems that the front desk had no idea about the facilities. Tried to go to the pool, the desk said open. Sign said closed. Asked room service and they went out of their way to find out. They reported it was closed so they could change the filters, and would be open in 45 mins. 2 hours later.... still closed. The sheets could stand up on there own. So much starch. Not soft at all.