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6.7

1,713 reviews

SureStay Hotel by Best Western Jacksonville South

SureStay Hotel by Best Western Jacksonville South

5018 University Boulevard West, Jacksonville, 32216, Florida, United States

Reservations:

+1-833-728-2041

Choose dates to view prices

Free parking

Business center

Free wifi

Air conditioning

Parking On Site

24-hour front desk

Non-smoking rooms

Free toiletries

SureStay Hotel by Best Western Jacksonville South

Welcome to SureStay Hotel by Best Western Jacksonville South, where comfort and affordability meet in the heart of Jacksonville, Florida. Our 3-star hotel is located at 5018 University Blvd W, just 5.1mi from the city center. With easy access to nearby attractions and a range of amenities, your stay with us is sure to be unforgettable.

Start your day right with our complimentary breakfast, offering a variety of delicious options to satisfy every craving. Our hotel features free parking and Wi-Fi, ensuring that you stay connected and worry-free throughout your stay. With a 24-hour front desk, our friendly staff is always available to assist you, making your stay as seamless as possible.

With 1713 rave reviews, our guests have consistently praised our attentive service, comfortable rooms, and convenient location. Whether you're traveling for business or pleasure, SureStay Hotel by Best Western Jacksonville South offers everything you need for a memorable stay. So, book your room today and experience the best that Jacksonville has to offer, starting from just $65 per night.

At SureStay Hotel by Best Western Jacksonville South, we understand that pets are family too! That's why we warmly welcome your furry friends to join you on your stay with us. Simply let us know in advance and we'll be happy to accommodate them. Please note that charges may apply, so be sure to inquire about our pet policy when making your reservation.

To make your stay as convenient as possible, we offer a range of payment options. We accept all major credit cards, including Mastercard, Discover, Visa, and American Express. Please note that we do not accept cash, so be sure to have your preferred payment method handy. Our goal is to ensure a seamless and stress-free experience for all our guests, including when it comes to settling the bill.

When it comes to choosing the perfect room for your stay, we have a variety of options to suit your needs. Whether you're traveling with your family or just seeking a comfortable space for two, we have you covered. Our Queen Rooms with Two Queen Beds are perfect for families or groups of up to four adults and three children. If you're traveling with a pet, we also offer a pet-friendly version of this room type. For couples or solo travelers, our King Rooms provide a cozy and relaxing atmosphere. We even offer disability-accessible rooms, ensuring that every guest has a comfortable and enjoyable stay. Whichever room type you choose, you can expect a spacious and well-appointed room with all the amenities you need to feel right at home.

Closest airports

Jacksonville, Naval Air Station

4.4mi

Jacksonville International Airport

16.1mi

Northeast Florida Regional Airport

26.9mi

Gainesville Regional Airport

55.9mi

Most popular amenities

Free parking

Business center

Free wifi

Air conditioning

Parking On Site

24-hour front desk

Non-smoking rooms

Free toiletries

Bathtub

Rooms

Queen Room with Two Queen Beds - Disability Access in SureStay Hotel by Best Western Jacksonville South

Show 9 photos

Room - 2 Queen, Accessible

2 Queen Size Beds

300 sqft

Private Bathroom

Bathtub

Microwave

Flat-screen TV

x4

+

x3

More details

Accessible - 2 Queen, Mobility Accessible, Communication Assistance, Bathtub, Microwave And Refriger is 248 square feet and includes 2 queen-size beds 150-154 width.

Queen Room with Two Queen Beds - Pet-friendly in SureStay Hotel by Best Western Jacksonville South

Show 7 photos

Room - 2 Queen, Pets Allowed

2 Queen Size Beds

300 sqft

Microwave

Flat-screen TV

Refrigerator

Air conditioning

+

More details

Get the best of both worlds with our spacious 301 sqft Queen Room featuring two comfortable queen beds, perfect for families. Enjoy the convenience of amenities like a microwave, flat-screen TV, refrigerator, and air conditioning, while indulging in some tea or coffee made in your room. Plus, this pet-friendly room ensures that no member of the family is left behind.

King Room - Pet-Friendly in SureStay Hotel by Best Western Jacksonville South

Show 7 photos

King Room, Pets Allowed

1 King Size Bed

300 sqft

Microwave

Flat-screen TV

Refrigerator

Air conditioning

+

More details

Welcome to our spacious King Room, perfect for a family getaway with your furry friend. This pet-friendly room offers a comfortable king-size bed, along with amenities such as a microwave, flat-screen TV, and air conditioning, making your stay memorable and enjoyable.

Queen Room with Two Queen Beds in SureStay Hotel by Best Western Jacksonville South

Show 10 photos

Room - 2 Queen

2 Queen Size Beds

300 sqft

Private Bathroom

Bathtub

Microwave

Flat-screen TV

x4

+

x3

More details

King Room in SureStay Hotel by Best Western Jacksonville South

Show 8 photos

King Room

1 King Size Bed

300 sqft

Private Bathroom

Bathtub

Microwave

Flat-screen TV

x4

+

x3

More details

King Room  - Disability Access in SureStay Hotel by Best Western Jacksonville South

Show 5 photos

King Room, Accessible

1 King Size Bed

300 sqft

Private Bathroom

Bathtub

Microwave

Flat-screen TV

x4

+

x3

More details

Room Selected at Check in

More details

Guest reviews

6.7

1,713 reviews

Categories of assessments

Cleanliness

Comfort

Location

Facilities

Staff

Value for money

WiFi quality

Breakfast

Featured reviews:

🇺🇸

Brad

8.2

January 2023

it was clean, well maintained and offered a breakfast. beds were comfortable

hot water kept going from hot to cold to scalding

🇺🇸

Kerry

10

October 2022

Wonderful friendly staff and quiet extremely comfortable room very spacious very good deal for the location and price. Really enjoyed the coffee and microwave and refrigerator for my son's medications. Mainly it's just very very quiet I felt very safe traveling with just me and my son. I ordered Domino's and it was here in about 20 minutes and there's also a Burger King next door. There is a pharmacy less than a mile away and a Goodwill right down the street that we had fun looking at antiques in. There were four pillows on each bed! And plenty of electrical outlets. We came into town to see family. I did appreciate that we were at the end of the building and had a handicap spot right in front of the room. It also was a great help that I could walk our service dog right outside in the grass.

How to use a dish rag 2 stop up the tub so I can take a bath. There was no way to put closed caption on the TV. The toilet tank lid was not the right thing but very minor deal. I did get a small shock plugging the lamp back in behind the bed closest to the bathroom when it had become unplugged. In the morning and in the evening when people are coming and going must be very careful about the traffic coming around the side of the building but that would be anywhere.

🇺🇸

Mollie

10

October 2022

My bed was comfortable and my room was clean. All of the staff were friendly and welcoming to me. There is a public 1 mile away. Convenient location. They had some grass for my service dog. And it was also very quiet. I would go out of my way to stay at this hotel when in the area again.

I think the carpets could probably use a shampoo. But I could tell that they do a good job at making sure the rooms are clean. I always tip housekeeping and I tip them for giving me a clean room - not cleaning up after me and I was very appreciative for how I found my room.

🇺🇸

Carrie

9.1

December 2022

The front desk clerk last name Patel Has nooooo customer service skill No patience we were in 119 an he hung up On me when asking bout towels an room Service terrible someone else in the family need to take over it not all bout the money It's the service you get when coming in The front Door Need to fix Bathrooms bad toilets

The Hotel was clean and property was In mint condition. Just the front desk clerk Patel was AWFUL JUST NO CONSUMER SERVICES!!! WE WILL BE BACK!!!!

🇺🇸

Sarah

9.1

June 2023

From the looks of it I thought it was going to be ran down. But once I got off the elevator I new it was going to be nice in my room. It was beautiful and clean I didn't expect it to be so nice but im happy I stayed there. I am very picky and I was very pleased. I would stay there again if I came back to Jacksonville forsure 9 stars for me.

The hallways to the room was perfect

🇺🇸

John

8.2

May 2023

The renovation they’ve made are really nice. The curbside view is questionable but when you get into your room you can really appreciate all the work that’s gone into it.

that entrance sign was hard to see. other than that no real complaints.

🇺🇸

Susan

8.2

December 2021

nice comfy beds

breakfast very disappointing empty waffle machine. coffee creamer container left empty for both days

🇺🇸

Michael

8.2

April 2022

location was ok, staff was nice and breakfast was ok.

the noise next door in the morning. I’ll ask for the other side next week when we stay. we also had an issue in our bathroom. we get there and the toilet didn’t work. noticed the water was turned off. turned it back on and it was fine. next morning woke up to a leak and water everywhere. they came and clean it up but it happen again the next night.

🇺🇸

Pk&ruthy

8.2

January 2022

The room was clean and parking was good.

The shower hardware was loose and not installed flush to the wall. The freezer had a big chunk of ice. The parking lot looks like in was designed for a one way flow traffic. However, there was not a sign indicating flow of traffic. Cars are traveling in both directions. The access at the end of the bldg is only sufficient for one vehicle. I've seen tire skid marks in that area. It's a BIG safety hazard. There should be a directional signs (ONE WAY) for traffic flow and possibly several speed bumps.

🇺🇸

Doyle

9.1

September 2022

The room and atmosphere were nice, quiet, and not overly stressful.

Paying extra for a "PRIVATE" bathroom! Free wifi wasn't all that fast and occasionally disconnected, it appeared that all the site's security cams were connected through the visitors' wifi access point, since they use X-Finity, (Comcast), this slows the data speeds down and increases the latency for customers.

Points of Interest Around SureStay Hotel by Best Western Jacksonville South

Attractions

TIAA Bank Field

4.2mi

World Golf Hall of Fame

21mi

World Golf Hall of Fame IMAX Theater

21mi

Old Florida Museum

29.9mi

St. Augustine Old Jail

30.5mi

Oldest Store Museum

30.5mi

St. Augustine History Museum

30.5mi

Fountain of Youth

30.7mi

Mission Nombre de Dios

30.8mi

Ripley's Believe It or Not! St. Augustine

31.1mi

Amenities of SureStay Hotel by Best Western Jacksonville South

Free parking

Business center

Free wifi

Air conditioning

Parking On Site

24-hour front desk

Non-smoking rooms

Free toiletries

Bathtub

Stay rules - SureStay Hotel by Best Western Jacksonville South

  • Check-in / Check-out

  • Pets

  • Internet

  • Age restrictions

  • Curfew

  • Parking

  • Reservations

  • Children and beds

  • Cards accepted at this property

Frequently Asked Questions - SureStay Hotel by Best Western Jacksonville South

Is SureStay Hotel by Best Western Jacksonville South pet-friendly?

Yes, you can stay with your pet at SureStay Hotel by Best Western Jacksonville South. However, please note that there may be charges associated with bringing your pet. Make sure to inform the hotel in advance about your pet to ensure a smooth check-in process.

What's the check-in and check-out schedule at SureStay Hotel by Best Western Jacksonville South?

SureStay Hotel by Best Western Jacksonville South welcomes guests for check-in at 03:00 PM and the departure or check-out time is set at 11:00 AM.

Can guests park for free at SureStay Hotel by Best Western Jacksonville South?

Yes, there is ample parking available at SureStay Hotel by Best Western Jacksonville South. Guests can park their vehicles for free in the public parking lot located on-site. Reservation for parking is not required, making it convenient for guests to find a parking spot. Enjoy a hassle-free stay with convenient and complimentary parking facilities at the hotel.

What are the rates at SureStay Hotel by Best Western Jacksonville South?

Accommodation at SureStay Hotel by Best Western Jacksonville South starts as low as $65. Rates could differ based on your room selection and dates. Ensure to enter your dates for the most accurate pricing.

What types of rooms does SureStay Hotel by Best Western Jacksonville South offer?

The hotel offers Queen Rooms with Two Queen Beds, King Rooms, and a Quadrape Room with Two Queen Beds. All rooms are 301 sqft in size and smoking is not allowed. The Queen Rooms and Quadrape Room can accommodate 4 adults and 3 children, while the King Rooms can accommodate 2 adults and 1 child. The beds in the Queen Rooms and Quadrape Room are Queen size, while the bed in the King Rooms is King size. There are also pet-friendly options available for the Queen Rooms and King Room. There are also disability access options for the Queen Room with Two Queen Beds and King Room.

What is there to do in SureStay Hotel by Best Western Jacksonville South?

Outdoor pool, fitness center, laundry facilities, free continental breakfast, free parking, free Wi-Fi

Guests at SureStay Hotel by Best Western Jacksonville South can spend their time enjoying a variety of leisure amenities. They can start their day with a complimentary continental breakfast, providing a convenient and tasty option for breakfast. For those who enjoy staying active, there is a fitness center available, where guests can work out and stay in shape during their stay. Additionally, guests can take advantage of the outdoor pool, providing a refreshing and enjoyable experience for relaxation or swimming. The hotel also offers free Wi-Fi and a business center for those who need to work or stay connected during their stay. Finally, guests can use the laundry facilities provided by the hotel, allowing them to easily take care of their laundry needs during their stay.

Does SureStay Hotel by Best Western Jacksonville South accept credit cards?

SureStay Hotel by Best Western Jacksonville South does accept credit cards as a form of payment. However, cash payments are not accepted. The accepted credit card payment methods include Mastercard, Discover, Visa, and American Express.