Loved every amenities that’s was on the property. The nice Christmas Tree, decoration for Christmas, the amazing big gingerbread house(was our kiddos favorite), the food at restaurant and BREAKFAST BUFFET WAS SO GOOD. Waiter took the time to not only make sure we were good, but as well our 5 and 2 in half year old. Literally went beyond our expectations. This will be a forever place we stay at coming to Florida.

I want say this was a breaking point for us. But some of the restaurants wasn’t open the entire time of our stay such as sushi and hibachi place. It could have been because low on my staff. Because I did notice that every time we tried a new place there we seen some of the same waiters and workers but different places.(Even though they were working didn’t spot, They were friendly every time and remember us).

I like that it was conveniently located, anything you would need is on the property and plenty of space for everyone to enjoy the pools without being overwhelmed.

I didn't like that staff wasn't helpful as far as check-in. Instead of carrying by bags through the ballroom they could have directed me to the front of building to check in and unload. My shower could have been cleaned better. My sink was clogged. The beds need to be replaced as they are worn. Obviously it's a tourist spot so everything is priced double what it would usually cost. I was asked at check in king or double queen and I asked for king but ended up with double queen. Being that's what I initially booked I didn't say anything I just thought it was crazy to offer something and give them different.

Clean, comfortable, nice decor, and furnishings were in good condition. All the staff was extremely friendly and consistently greeted you, even just passing them by in hallways. The whole lobby, hallways, rooms, outdoors were all maintained well, clean, tidy, and looked cared for consistently. Plenty of onsite food options. Front desk staff was very polite and friendly. Linens were soft, clean, quality. Same with towels.

Showerhead dripped unless handle was cranked really hard to off. It was lame to have to pay for the fitness room given how much the daily room rate costs. The room thermostat is in a bad location being right under the A/C vent. The cold air would fall right down on the thermostat, stopping the A/C from running, so the room was warmer than the thermostat reading. The thermostat should be across the room.

One of the front desk staff was rude. I left and forgot something in the lobby. When I was already 45 minutes away I called and spoke to a woman from the front desk, I asked her if she could look if my bag was still on the chair in the lobby area and she said no it’s too busy I can’t walk away from the desk. I thought that was extremely rude and inconsiderate since I didn’t want to turn around and drive another 45 minutes if it wasn’t going to be there.

Amenities were great.

Room was outdated.

Excellent breakfast! This property is wonderful! What a beautiful place! We also found the location very good.

About the service. There is no luggage cart available for you to carry your own bags. And the service that is provided for this is terrible!! I used this service and waited for my bags to arrive in the room for more than 40 minutes. Because of this, I went down and got my bags. Terrible! Another thing, I asked for an extra blanket and it took more than 30 minutes for them to bring it.

Amazing places, big area and wonderful nature, first, little lake, have a three pool, you can choice quite places or with family. Good restaurants inside Hotel. Very nice customer service, Special thanks to Caroline at the reception, who worked the night of October 11, very nice, smiling, helped with all issues, special thanks to her! Overall, the hotel is very nice, huge in size, you feel comfortable, the rooms are cozy, clean, there is everything you need, the service is top notch! The hotel grounds are excellent!

Not

The hotel is beautiful and very clean. It has so many amenities and it definitely exceeded what I was expecting. The room was cold... just how I like it and the bed was extremely comfortable. Other than one pretty uncomfortable experience, all in all, it is a great hotel which is why I gave it a good rating.

My only issue was that in the morning at like 8:15 am day of checkout day, someone tried opening our door while we were sleeping. When I got up to look, it was a staff member leaving our bill inside the door, not outside the door which would have been a better option. This is not ok, because had we not been sleeping and I was changing or doing other things couples do and the deadbolt would have not been on the door, then that would have been a whole different scene and I would have had a very different reaction. It was uncomfortable and I was very uneasy after that happened and could not fall back asleep to enjoy the rest of my last morning. This way of leaving the final checkout bill is the only thing the hotel needs to definitely change.

Hotel is a giant, but has a great charm to it. Rooms are large and AC works well, blowing a bit hard at cooling moments though, also read about in other reviews (can be disturbing). Rooms are mostly clean, with a slight wear. The Hotel itself is almost an entertainment, running around through the halls and the lobbies. Best though were the pools for kids as well as for grownups, with towels always full, very clean and enough seating. Service is good, Food choices but expensive. Great with the Starbucks inhouse! no wait times ever. Parking at twentyeight d's is not cheap, and a small walk, but most hotels do this now! We will keep it in mind for future, due to value for money, we stayed at end of trip in Caribroyalhotel to compare and they are very similar, just the last is more updated. we stayed with two kids 3 and 6 and everyone was very friendly about this. Pool is optimal for them. Location very easy for Airport and Disney.

Food very expensive. AC blowing on off loud in room. but generally we would stay again.

first, the young lady who checked me in noticed my ankle surgery and put me in a handicap room. I really appreciated that.. bartender Ericsson makes a great mojito and very friendly person. the resort is a beautiful place. I wish i could of enjoyed it more of it, but my mom had a stroke the wednesday before, so i was back and forth, but over-all staff was great.

the long walk to parking and long wait for trolley till take you to parking. i recently had ankke surgery and had to walk to parking lot, and now im in a lot of pain. Hopefully, fid not do any damage to my ankle. hurting like heck right now.