The check-in process was good. housekeeping was well done baths were clean. Breakfast included real fruits and cereal and other healthy choices. Coffee was good. Clean swimming pool a basic gym with free weights, small kitchen with dish washer, non-quoted pots. Hats off to the cleaning staff, the front desk staff and the management. Maybe management could add some ripe bananas to the breakfast options. Much better service, cleanliness and breakfast choices than extended stay hotel chain. checkout https://876coffeebeans.com for some excellent bluemountain coffee

We were surprised by a parking fee after we signed documents etc. It wasnt mentioned on Booking.com. Dont think that is fair to customers no matter how small the fee is. Tell us upfront. I will be writing to the management about this

We stayed in a spacious and comfortable two-bedroom suite. The pool and grounds are very nice, both for those of us in our party that enjoyed swimming and for the others who enjoyed the outdoor gardens and patios for relaxing. The breakfast was one of the best we have had with plenty of comfortable seating. Plenty of parking. Would definitely stay here again.

I would suggest hotel management spend some time coaching their front-desk staff on basic customer service skills. With maybe one exception, I'd describe the front-desk staff as curt and dismissive. Very little eye contact, did not ask how our stay was, generally not a welcoming experience. They performed their duties of checking us in and out, but was a cold and distant experience. (We also didn't appreciate the Sonesta policy of charging for early check-in even though our room was ready. Haven't experienced this with any other hotel chain.)

Arial at the front desk was professional, pleasant, and empathetic when my reservation at another hotel didn't work out. She was working hard to accommodate multiple guests and remained courteous and kind to all. She makes this hotel stand out! The room was large and included a kitchen. If looking for a comfortable extended stay, this is a great choice. Everything worked well, and the room was clean. The location was good--close to the Broward Mall, restaurants. and a hospial was within walking or a short ride service trip. Airport was about 20 mins by car. I paid $35 for one way Uber to the airport from this hotel.

The front desk staff and the gentleman, I think his name is Pierre, who patrols the hallways and picks up your bags of garbage etc were so friendly and helpful and interested in us. They really made us feel valued. The rooms are like little apartments and were great. They have also returned to giving you soft and firm pillows so I did not have to order a soft pillow from amazon this trip.

The air conditioner in rooms 414 and 428 (my sister's room) were so noisy when they clicked on in the cupboard in the bedroom that you jumped and could not hear the TV. We had to figure out how to put the fans on constantly in the A/C system to drone on so that we could get any sleep. We have stayed there many times in the past and this never happened but now they have to look at their A/C units and remedy this. They really need to see what is going wrong with them.

The assistant manager Ms Shemma and night shift supervisor Ms Genie was phenomenal ladies on my my stay they show compassion excellent leadership any concerns they handle it wonderful I do appreciate you both thank you both for all you do also thank to the hard working housekeepers and housemen that line of work is not easy at all a huge thank you for all you do I love it the breakfast selection need to add waffles asap ....

The the selection of just fry potatoes for breakfast that a no bueno atleast add waffles machine right next to the toaster pancake batter is very inexpensive atleast give us a second option other than just fry potatoes everything else is a great selection for breakfast

The front desk clerk on weekdays was superb and you can't beat the location. With a supermarket a few hundred yards away and a shopping mall not far it's in a great spot.

We did not have working televisions in one bedroom or the living room from Saturday to Monday afternoon as they were changing providers, but now you have a vast array of channels. Far better than ever before.

The room was awesome. It was clean and had everything we needed. We had to rush in our mornings during our stay, so the breakfast available was an advantage. I loved the breakfast provided, it had plenty of choices and was fresh. When we visit the area in the future, I found our home away from home. The staff were awesome as well, and friendly.

no complaints, except I didn't have time to use the pool.

The suite was great. I would definitely stay for an extended stay. We only had 2 days. It very clean. The small kitchen was very convenient as I have food restrictions and I could refrigerate the things I brought. The staff was so kind. A special shout out to Shema.

The property, while we'll maintained, was showing signs of wear. Clumsily patched wall in the hall, worn carpets, and chunks in furniture. Breakfast was very limited for me but I had a kitchen so not a problem. HOWEVER! We had prepaid. There was a $100 refundable fee charged at check-in to be returned, less any charges at check out. I was charged twice, and the fee was not reversed. I am still trying to get it straightened out. Meanwhile, I am out $200, less a $10 parking fee, which is unacceptable. The parking fee is pretty annoying as there is an ample parking lot.

The property is spotless has a great location, and is staff friendly.

What i didn't like about the property was that, unlike other hotels, guest parking is free. The property charges USD 5 every single night for parking. Another thing is they don't provide daily housekeeping. If you need your room cleaned, it's a USD 10 charge for cleaning your room daily.

This a great place for our needs. We needed a two bedroom suite with full bathrooms in both rooms. We were able to have our elderly parents with us and allow privacy. A previous negative response stated this place didn't have a working elevator. Actually, they have two operating elevators.

When we first arrived. Two remotes were missing. A quick call to the front desk resolved the issue.