The morning staff , the ladies on the desk were fantastic ! Went out of there way to be very helpful and friendly when we arrived earily off the cruise ship! The gentalman in the afternoon wasn't helpful couldn' t seem to be bothered to help when my phone was dying and stranded at the Brandon Mall ! Had called to see if he could try and find a taxi for us as we weren't having any luck getting one and it was raining out! Once we managed to finally get back 3hrs later he didn't even greet us!

The area the place is in! If you don't have a car it cost alot to get around! Plus it's in a poor Neighborhood!

Facility was very clean and nice. Location was hard to find and reach. Once we got there once had no issues. Breakfast was sparse the first couple of days and then they received a food order, and items were added. Would be nice if they offered boiled eggs for people with Gluten allergies. We ate the fruit, and yogurt once available, coffee and juice. My husband has Celiacs so could not eat the bagels, waffles or muffins. Nice patio area. Would stay here again when visiting the area.

Was worried about parking at first but noticed they lock back gate at night. Was observant about the homeless wondering around in the area when outside.

Breakfast was good, room was good, Customer service was remarkable. Michael was great and to be honest, whatever I didn’t like about the hotel his nice and professional demeanor made up for it. Otherwise I would’ve stayed at another hotel.

There’s wasn’t anything in particular that I didn’t like

Clean and decent for the price and location, staff were very friendly. Checking in and out was fast and easy

Loud neighbors, woke up to the room beside me very loudly throwing up. Heard people talking all night and morning in the hallway and the rooms next to us. Air conditioning kicked on and off all night so kept waking up due to being so warm.

location

no security in the parking lot. considering where it is located one would think it would be expected. A Cadillac Escalade’s passenger window was blown out/shattered/smashed and the windshield was shattered. room: no mirror in sleeping area so if someone is in the bathroom, someone else can’t be putting on makeup etc. Outside of toilet was not clean and rooms were not swept breakfast: could have been better for the price

Staff was very friendly, free breakfast. Clean, remodeled rooms.

Homeless people sleeping on the sidewalk just out of the parking lot. A lot of shady people hanging around. Even witnessed a man smoking drugs. Didn't feel like a very safe area.

Didn't stay but just to sleep. Didn't really see the hotel or the grounds a lot it was dark, but seemed very clean and was pretty in the courtyard pool area.

The area the hotel is located is a bit sketchy location, nice hotel bad location.

I been to this hotel before and the staff is very nice. The breakfast was good and the check-in was flexible.

The price is very expensive for the room and the only problem is my key card was not working and had to go downstairs.

Easy access. Clean. Welcoming Your desk staff were phenomenal. Even with suggestions for dining out and different things to do. So accommodating. Micheal was the best but all were wonderful

Honestly I can’t think of a thing right now

The staff was polite and efficient. We did have trouble using the card for entry to the room and another card was given to us that did work. We did not have breakfast.The grounds were extremely well-maintained. The room was clean, and large. There was a small snack room where the number of items could be picked up and paid for at the front desk which was very handy. There was no unusual noise level. Wi-Fi was good. All in all for the price I felt they did a great job. The surrounding neighborhood was a very negative factor however.

The neighborhood is of course the worst and unfixable issue.