The property was very nice. It was conveniently located next to Gas South Arena. We were able to walk to the event we were attending. The room was very spacious and clean.

The only complaint would be we wanted to eat at the restaurant on the property and they are understaffed for that. We tried to order drinks and food. There was four in our party. The bartender took our two drink orders, made one drink and started serving other people, who arrived after us. We asked her for the second drink for the second person in our party. She said she had to help the other people who had came in after us. She then disappeared altogether. We had to tell other staff at the front desk what room to charge the drink to because the bartender had disappeared.

Everything was great! Very clean! Very new! Spacious room. I’m very satisfied!

Staff. Unprofessional. There was 2 lady in the service desk. One of them was talking on the phone. And it looks like it was personal call. She didn’t even bother to go away from the desk. She just stood there and talked. While I was waiting to be checked in. Another lady tried to log in in the system and couldn’t do it. So we should wait y tel first (young girl) will be done with here call. How it’s possible that huyes are waiting until they will do their job? Why they even paid a salary? It ruined all mood I had since I had to wait longer than usual check in. But everything else was really good!

The hotel was extremely clean, and the bed was comfortable, and the best touch was the Dove dispensers,with the soap and shampoo,no more dropping the soap how convenient.

2 draw back to my stay my toilet ran the entire visit, I really couldn't blame the hotel if it was never reported, however I did let them know while checking out, and they need a bell at the front desk there were several occasions were the front desk Assistant was away doing double duties, otherwise this was a most pleasant visit I would and will stay again...and by the way the STAFF was ....COURTEOUS,AND VERY NICE.

Location to arena for a concert

Our room had an odor in it that lingered during our stay. I believe it was a cleanser that was used but it was quite strong. Also, the AC malfunctioned on our third night which made the room a bit warm.

The hotel room was quite spacious. The pillows were so soft and the bed was incredibly comfortable. Everything about the room was amazing. The food served in the restaurant was good.

The prices at the hotel store were a bit expensive. A bottle of Sprite, which normally would cost around $2, was $4.

The location, as it was in walking distance to South Gas arena. Also, I liked the style of the room and the room itself for comfort, The desk clerk was agreeable to allowing me to have an extended stay even though I chose not to do so after all.

Some of the upscale hotels I have stayed at in other states had agreements with local restaurants, menus provided in the rooms, so that if a person has traveled from a long distance they could order from the restaurant and have it delivered to the room. I had to go back out in an area of which I wasn't familiar in order to buy food before attending the event.

It was frustrating that everything was cashless This particular weekend, we had no cards due to fraud- so we only had cash and had to leave the hotel for everything we needed.

That you don't accept cash

The location of things are pretty good. It was clean. The rooms were nice and big.

There was a front desk staff that was very rude. It didn't seem like she wanted to deal with anything or with guests. I asked her if there was a local Target that we could go to and she fired back with an attitude "I don't know, use your phone to look for it. I'm not from here" I noticed her saying that to another guest when they asked where the local Chic-fil-a was at. She then turned around and walked away to the back room.

The breakfast was good the location was great of my surroundings area location

Some of the staff was not to friendly to people that was my dislike

we stayed here bc we were attending a concert at the gas south arena. this hotel was the PERFECT location, seeing that it’s right next door to the arena. was so nice to be able to walk to the concert and back instead of paying for a Uber. The hotel staff was exceptionally friendly. the rooms were clean and the beds were comfy. we just stayed one night but I’d definitely stay here again.

the only thing I didn’t like was that it seemed “the walls were thin” because you could hear the people in the rooms next to you and we could even hear people walking up and down the halls. there was a lot of people that attended our concert that were staying in this hotel that night, so people were up extremely late as the concert didn’t end till late.