Great but not free.

We chose the hotel because it was dog friendly. The add did not indicate that there was a charge for each dog. We were charged $150 (non-refundable) for our pets.

It was easy to find and the breakfast had a great selection. For the price of the room, I'm glad they decided not to charge for breakfast.

There was an extra fee that they said was for incidentals. I never had it refunded to me. I also watched 2 different people walk up to the front desk and let them know they were out of toilet paper in the women's restroom (there was a convention going on so maybe it was used more than they were used to.) There were 3 people behind the front desk and I never saw anyone get a phone call or called on the radio. Nobody needed help at the front desk and neither of the 3 carried toilet paper to the restroom. They just chuckled about a comment that was made under their breath.

Beds were very comfortable and there was plenty of space to spread out with MW, mini frig, and indiv Keurig coffee/tea maker. Nice outdoor pool area, indoor fitness room, and multi-stall common restrooms. Because breakfast was an additional $12, we did not opt for that but the buffet from afar looked very nice. Instead, we took advantage of two grocery stores within a block of the hotel as well as walkable restaurants, ice-cream stores, and high end shops. And of course, we wanted to experience the exceptional Southern cuisine in the historic district! The kitchen staff, esp the manager or head chef, were extremely friendly and helpful even though we never ate there.

A HVAC vent and a fan in the bathroom would have been nice. It was stifling in there with the door closed. Definately, more parking spaces needed at the property. If you arrive to the hotel past 8:30 pm, you will probably not get a "legal" spot.

location was good for what I was there for, close to shopping and hospital! property was clean

Being a woman staying alone, I didn’t like the parking situation, stayed at hospital till late and when I arrived to hotel, nowhere to park but a very back lot that I didn’t really feel safe and also I was charged $7 bucks a night to park! also the way the hotel is designed, an elevator in the back would be nice because the one on site is just not convenient for ones coming in the back door of the property!

Friendly staff! The pool was under maintenance. However, they kindly gave us a credit for the inconvenience. Overall great stay and conveniently located.

Excellent, love the kitchen manager and staff. Hard workers, polite, friendly and courteous 🙏🏿

Parking, and I hate the idea that “guests “ have to pay to park. I’m your guest, do you charge your guest to stay at your home? Certainly not ☹️As customers, we want to feel safe and at home. You can also use more cameras on the outside.

I loved everything about this property. it was clean and smelled wonderful, which is wonderful change from the moldy rooms with blood stained sheets and holes in walls that I’m used to staying at. The staff were delightful. My favorite thing however was the breakfast, I had the breakfast power bowl and it was the most delicious breakfast I’ve had in months. Fresh made and served to us at a table like a fancy sit down restaurant.

this is not actually a knock against the hotel but rather a criticism of Booking.com. the price booking told us was our final total was 75$ short of the actual price because booking didn’t calculate in the deposit, taxes or parking fee.

location, good service, Whitley and Sheree were very helpful at the front desk. Giancarlo was very nice making sure my room was clean and I had enough clean towels. The rooms were very clean and spacious, comfortable beds and pillows. Nice small food and snack market inside hotel.

The breakfast was not bad, but not great. Expecting more of a variety, like pancakes or waffles and the customer service was lacking, not enough utensils set up or friendly service.

We were given vouchers for breakfast served in the hotel. We liked the convenience of eating at the hotel than going somewhere else. The central server was excellent, the breakfast was excellent. Upon our arrival, we ordered hamburgers and fries. Wow! the hamburgers were large with the seasoned fries, the best.

Our beds were very firm and difficult to relax in. We would have preferred a semi-soft mattress for easy comfort.

Great location with plenty of restaurants and shopping around. We wanted to stay away from the Historic District to avoid the traffic. This location was perfect for everything we wanted to do. Check in was super fast & Robin was tremendous during our stay. She would text us to check in on how our stay was going & was there if we had any questions/needed help. A nice feature we loved is that we could use our phones as our room keys, which was so nice! This was our first trip to Savannah, and we will definitely be staying here again :)

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