Comfortable beds, nice bathroom for the 4 bed dorm.

The man at reception with short hair and a scar on the right of his upper lip was extremely rude and sarcastic. When asked simple questions each one was met with a rude & sarcastic response both to me and the guest in front of me. Two other guests also expressed the same experience with him. Please have him put a little more effort into treating guests like people.

Professional staff, great location and environment.

"Parking" on the website merely referred to an expensive nearby parking garage. I spent over $1500 just to have a vehicle in chicago which was 3× more than I thought I'd be paying. Just wish the Freehand website section that says "parking" were more specific at first glance to avoid certain expectations.

everyone was super friendly and the place was very cozy. we had the private quad and the beds felt super comfortable to sleep on. the room was small but we didn’t feel suffocated/crammed. i also liked the bunk bed style bc each of us had our own space to sleep/hang out.

we found a stranger’s pants in the bathroom when we checked in but we told someone at the front desk and they had someone come up and take it right away. the curtains separating the beds weren’t the cleanest, some had a couple stains. one of the bathroom hooks were also broken but that wasn’t a big deal to us. parking was expensive but that’s just how chicago is. you get a parking discount for staying there which is nice. it was around the corner so we did have to lug our stuff around but you can also bring the car up front if need be. we worked with it. room was small so our luggage was kind of piled in the corner and had to walk around it but also wasn’t a big deal to us

The bed was comfortable and the shower had great water pressure. Water was hit like I like it.

I felt like staff were entitled douchebags. Also walls super thin. Could hear others. As well door was HARD to open. Just heavy.

It is cool that there are 4-bed-rooms, most other big hostels only have 10-bed-rooms, so there is a bit more of privacy. And the beds are really nice and luxurious for hostel standards. They all have curtains for more privacy, they are solid wooden beds and have extra shelf space, two outlets and a light. They also have lockers and sell locks for it (5$). The fluctuation of guests is really high, most people only stay one or two nights. I stayed for 9 nights and really enjoyed it here. I had everything I needed, the wifi was good and fast, the bathroom was alright (showers are a bit small though), I was lucky with the view from 12th floor on some nice skyscrapers (other guests were facing walls), and the location is perfect centralized. It is a 15-minutes-walk to Navy Pier and the beach including a small park with meadow areas which was perfect for my daily Yoga. At the end of the park there is a good seating option from which you can enjoy the view on the little bay area with some boats anchoring and others passing by. On the way to the beach I recommend Bockwinkel's supermarket on E Ohio Street for best fresh and organic fruits (the mangos and peaches were the best I have ever had, big, soft, sweat and juicy). The maintence guy came right away to fix the clogged toilet and the rooms are cleaned daily with fresh towels and floor mats. There is also a 3-in-1-shampoo-body-wash-conditioner in the shower. The price of the hostel was mostly the cheapest on booking, so this will be my choice again in the future whenever needed.

Really great value-for-money hostel in a great location if you're looking to see the city. The room and bathroom were clean and had all the basics. The staff was definitely a highlight, as they were really welcoming and kind. I had asked a lady in the laundry room for an iron and she was really helpful. The photo booth in the lobby is also a cute touch for a personalized souvenir.

The only large fault was that I don't think I received my deposit back. From previous reviews, I saw that a few other people had the same experience. I called back well past when I was expected to get it back. The lady that I spoke to said that on their system, the deposit had returned. Was a downside as this is a cool hostel. If you're worried about getting your deposit back, then this is maybe not the hostel for you. The rooms are also a little small but wasn't a huge personal issue.

Mattress and comforter were very comfortable. Beds were pretty sturdy and had a decent amount of privacy. Bathrooms were pretty nice. Location was great because it was close everything but there was a lot of street noise at night. Staff were all very nice except the one guy at the front desk.

Tiny tiny rooms, too small for 4 people. Even with just 2 people it felt cramped. No where to put your luggage, no where to really do anything but sit in your bed. Also the pictures make the rooms seem pretty nice but they're not very accurate. Whole place could def use a renovation but for the price can't complain.

People at reception are nice, cool bar and sitting area. Food was good too, I ordered breakfast and the price was okay. I thought it’s going to be more expensive. I wish there was a vending machine or something to buy a water and snacks, coffee. The room is so small but o guess that’s okay. Very clean, I enjoyed my stay.

I had to call them to bring the stuff for shower like shampoo, toothpaste etc. but thanks to them they brought it to my door.

location, decor, excellent drinks at the on site bar, helpful staff, very reasonable rate to stay in this area.

I had to move rooms and although I had a key card with access to my “new” room, they didn’t move me in the system so my access card wasn’t working because the person who was actually registered to my access card checked out before I did. just glad I wasn’t locked out of the building or my room at any point. and the mattresses could be a little more comfy - ppl who need a soft bed won’t be pleased.

Well right from the moment I arrived they could not find my reservation that I had booked with booking.com but she was able to make a reservation and even got the rate close to what it was with what I booked here. She was so bubbly and had a great personality. Then I went to pay for the room I used apple pay went through just fine and then went to pay for the incidental hold which was only $50 my card declined, yet I had transferred enough money to cover the entire total. I then checked my account, even though on the terminal it gave me my total, the actual amount which was charged was different her and I were both super confused but she could tell i was exhausted and since neither one of could even know where to start she was quick to accommodate and i am so grateful bc she didn't have to do that I wish i could remember her name but, She truly embodies the meaning of Hospitality, this was my first time staying here and though it was weird to see the vacuum cleaners sitting out in the hall way and some other little things but I honestly shouldn't mention anything negative bc all of that is so minute bc of that one employee who made a huge difference. Other employees of any hotel chain should model their professionalism after this young lady. Bc when you have someone who truly understands what it means to be hospitable in this industry keep them bc I travel a lot and the amount of pessimistic, Debbie downers, who hate their job and then I see issues, guess what I'm going to be more apt to complain but when you have an employee such as the one here then I honestly little things that usually matter, don't.

Read that novel I wrote above.