The rooms were clean. Most of the staff were friendly and understanding except for 1. But overall the experience was great. The hotel was located in a perfect area for all of our activities. I was not happy due to missing an event because my check in was later than expected because our room wasn't ready. But Jeanette was very professional despite my irritation and frustration. She is definitely the definition of great customer service. Thank you Jeanette.

When we arrived the room was not ready. We arrived shortly after 3pm(3:15 to be exact). This caused us to miss an event. When we showed up to check in a second time, some little sassy man behind the counter had the nerve to question what time we arrived like we may have been too early. He had a sucky little attitude. But he wasnt taking care of us anyways. Smh. He also was managing breakfast one morning- he needs to be in the background because he is not customer service material.

The room was great, the service excellent. Everything was very clean and quiet unlike other hotels where you hear everything. It included breakfast although the breakfast itself is not extraordinary. It is very close to downtown and the Arch so it is very convenient.

Limited breakfast menu. The do not have a lot of options for allergens. The staff was super nice though! The Parking is fine for an additional $30 but there are only 2 EV chargers and they tend to be taken by the same car owners who leave them plugged all day even if they are fully charged. The hotel does not seem to have any way to monitor this.

The staff was very friendly and accommodating. The location was awesome. Our view was of the arch/river which was fantastic. The breakfast was okay. Walking distance to wherever we wanted to go.The arch, Casino next door and across the bridge. Lots of restaurants within walking distance as well. Parking was $30 per night which I think If you're staying at the hotel is a bit ridiculous but that's basically everywhere you go nowadays especially downtown.

Didn't like that there wasn't a restaurant or bar inside the hotel. If you think you'll want a late night snack, suggestion is to get something from breakfast for that purpose.

Room was comfy. We were close to the Arch- the reason we came to St. Louis. The breakfast was good. Clean Rooms. Nice walking distance to the arch and some food establishments. It was a little sketchy walking to the different food establishments, did not feel 100% safe walking in those areas. They did have The Old Spaghetti Factory within a few blocks, and that was a nice find for us. It was nice being close to the Cardinals stadium too.

The ice machine on our floor did not work. We had to pay $30 extra per day for parking, and since we had an “oversized vehicle” (SUV) we could not park in their parking garage with had a height limit of 6 feet 6 inches, but were able to park in their small outside parking lot which they did have a parking attendant for- I think he was there 24 hours.

Large, open lobby. Breakfast was delicious with a wide selection. The king-size bed was very comfortable. Staff was friendly and helpful. There was a play area downstairs with toys for children to play with. Plenty of towels were left in the room. Wonderful view of the arch. Safe walk at night to and from Enterprise Center.

It was not explained during check-in that in order to ascend to your correct floor, you have to select the floor and then scan your key. We were not the only ones who were confused. It is a nice security feature! Just needs to be explained.

The number one thing that we experienced was the exceptional level of hospitality from the entire staff. The first person we encountered was a staff person doing some cleaning. He stopped what he was doing and welcomed us, answered a quick question I had and asked where we were from, then said that he hoped we enjoyed our time there. The folks behind the counter, or from the kitchen were no less courteous, if not down right FUN to be around! The hotel was a great stay - but the staff is what really made the stay a great experience.

We talked about it and couldn't come up with anything regarding the hotel that we were disappointed in.

The breakfast was good. The location was convenient to where we needed to be. The view was good.

Having to use the key card to operate the elevators was inconvenient and not properly explained. Getting into the parking garage was not properly explained. The beds were not very comfortable. The walls are thin. There was a family with young children next to us who were very loud. We were not able to sleep. The hotel convenience store is ridiculously overpriced. The vending machine by the pool was much more reasonably priced. There were no soda machines.

Room was great with great views. The pool had an awesome view as well and was very heated. The staff was super friendly.

$30 a night for parking. It seemed like they didn't allow you to park across the street in cheaper parking. Kind of just took my card, said there was a $100 deposit and you get $40 back the rest goes to parking. The breakfast was mediocre at best. There is a great breakfast place just 2 blocks away I would recommend going to instead.

Within walking distance from the Arch and the stadium. The parking on site was very easy gain access to. Rooms were clean and the staff were very helpful and friendly. The free continental breakfast is good too.

The temperature in the lobby and the hallways of the rooms was very inconsistent. Sometimes quite warm and sometimes very cool.

The breakfast was very good and the service staff were exceptional.

I felt the overall condition of the facility was dated. Carpets need replacing. The a/c in our room was hard to adjust. Would work for a while and kept needing readjusting. The overhead garage door needs to be painted a reflective paint especially on the inside. Poor lighting and hard to see. Customer need to be told up front of the parking fees.