Room was clean

I reserved a handicapped accessible room for my handicapped mother and was given a standard room. I asked to be put in a handicapped room per my reservation and was told one wasn't available. Also, I were staying 2 nights and our room key was deactivated on day 2. We did not know these until we returned from a day out. The man working at the desk was rude when I brought the key back to be reactivated. It's not our fault the key was deactivated. I was concerned our room had been given to someone else or had been cleaned. When I asked if it had been clean, he said, "I don't know, I'm not housekeeping." This is rude and unacceptable.

The room was clean though a little worn. Beds were comfortable.

Breakfast was the bare minimum. It was very obvious that the goal was to be able to say they provided a continental breakfast but offer as little as humanly possible. There was very little choice overall. There were no pastries and only white and wheat bread. Hot breakfast consisted of very small processed scrambled egg squares and sausage links. Juice was watered down. This was the worst breakfast of seven hotels during our trip.

I left my hanging cosmetic bag (loaded full with toiletries and make -up) on the back of the door in the bathroom when we checked out on Saturday, April 20. I called that Saturday and stopped by on Sunday, April 21 on our way home. No where to be found. I am disappointed I wasn't contacted that it was left behind or that it was not placed into lost and found for a few days before tossed. I pass through Bowling Green at least 1-2 time per month. Not sure I will stay again.

Room clean bed comfortable

Double charge for 1 night for "incidentals"still 3 days later hasn't been refund back. Barely there 12hrs , my father funeral was in bowling greene, KY. I was too tired to drive back home to Alabama. I chose them cause of the good rating and ok cost rate. I don't have the funds to hold additional cost of another night. Maybe cause of the holidays (labor day) I see it clear out tomorrow, Wednesday. Crossing fingers.

Breakfast was good. Waffles, Scrambled eggs, sausage, biscuits and gravy, yogurt, cereal and fried chicken that looked like a hash brown. Plenty of choices.

The only minor thing was that there was only the one roll of toilet paper on the hanger. We ran out and had to ask for more at the front desk. Other than that we liked everything else.

Very comfortable and nice staff. A little drive to eating places but so much development in the area, that won't be forever. We were able to get a good night's sleep after a long dri e the day we checked in and we were refreshed and ready to head on home the next morning. They really do have calm, co.fort and rest in design. Great mattress, soft sheets, spacious bathroom, quiet place. Thank you!

Beds were comfortable and room was very clean.

The breakfast selection and quality was among the worst I’ve experienced at a hotel. The only hot item was waffles. Other items were cereal, plain bread for toast, yogurt and apples. No flavored coffee creamer.

Close to the venue I was there for, bed were some of the most comfortable beds I’ve ever slept in in a hotel, clean

Lobby did have an odd smell and breakfast options were definitely lacking. All that was offered was yogurt, toast and waffles.

Spacious room, spacious bathroom, great shower.

Rather morning I left the elevator was not working. It wasn't easy for a 76 year old woman to lug luggage down from the 4th floor. The bath towels could be thicker and larger.

Decedent food very clean and lady replacing food and cleaning up excellent .

Gave us handicapped room said I requested it but I didn’t . Tried to get it changed wouldn’t do it said had to call manager and booking agent and they’re prob charge more . Room was very clean just didn’t want handicap room . There was another room available just wouldn’t change it