Accommodations were clean and in a great downtown location. Staff was friendly and welcoming. Cooked to order breakfast was delicious. The evening reception is always a treat. We are frequent users of Embassy Suites. This was one of the best!

Spiders on the balcony. However, maintenance happily attempted to clean them away. Stayed in room 556. I don't think the balcony had been checked for awhile. Such a beautiful location wished we could have used the balcony. It did not detract from our stay as there were other places within the hotel to enjoy the beautiful outdoors.

Great hotel and very friendly staff. Every single person I spoke to and asked for help were corteous and friendly as well as helpful. When we checked in, Justin, was super helpful, friendly and more than met our requests. We had a wonderful time and really enjoyed the breakfast (especially the omelette!). All the staff we spoke (including kitchen and breakfast area) were really friendly. Would highly recommend staying in this hotel and commend Justin for all his help when we checked in and asking how we were doing a day or so later after we checked in :).

Wish there were cutlery in the room and bottles of water (but free water and cutlery and plates are provided if requested) so it's not a big deal :)

At first, I felt like it was a little expensive, but we needed room for six people, that’s why we booked here. Definitely felt the value. They had a happy hour every night and offered 2 drinks per person in our room every night. It was near the pool/ jacuzzi deck, so we would get a couple of drinks and relax in the the jacuzzi. So nice! 😀 best all inclusive breakfast I’ve ever had. They had a made to order omlet station set up like a diner restaurant. It was awesome! I will definitely go back! Staff was amazing!

I liked everything

Location was great and so accesible to restaurants and in particular Meijer Gardens. The room was immaculate and though we didn't request a handicap access room, we enjoyed the largeness of the room. The staff was wonderful and we thought the breakfast was outstanding. Beautifully appointed common areas and also the complimentary drinks and snacks was a very nice perk.

Absolutely nothing we didn't like.

This was a wonderful hotel! The included breakfast was so much better than a standard continental breakfast, and the pool area was beautiful and perfectly clean. The amenities made our stay so comfortable.

This is a very minor thing, but I found myself wishing I knew when we had to be out of the room in time for housekeeping to take care of the room. One morning, we left for the day at 11 and had missed our window. It wasn't a big problem for us, but it would have been good to know.

The breakfast was good overall with plenty of choice. Whilst I did not have one, I liked that there were freshly made omelettes.

The chairs were too large and heavy. I would have liked pancakes. If it had been busier, the space around the hot drinks dispenser would have been inadequate. As a tea drinker, saucers and spoons would make life easier.

The spacious 2R Queen Suite; corner-end room we had allowed myself and three children to all dwell comfortably. I absolutely LOVED the buffet style breakfast and especially the cook to order grill appeal.. My omelette and pancakes were A1. I took advantage of the workout room, nice sized & depth pool, and the “hot tub!” It was so relaxing. A few years ago, my family and I stayed at Embassy Suites (Durham, North Carolina) and I remember that hotel was FANTASTIC as well. Embassy Suites is where it’s at, Grand Rapids!

Wish pool stayed open a bit longer; 9:30- kids, 10:30- adults.

- The staff exceeded my expectations. - the room was so clean! - There are free alcoholic drinks and snacks from 5-7pm daily. They have a couple fire pit tables outside that are heated and have a view of the city. - I am gluten free, there is not gluten free bread but there is gluten free options. - The breakfast was amazing. You can have pancakes or omlettes made fresh. I chose the omelette and my 5 year old loved the breakfast. - The room service was around 10-30 a person per meal. Kids meals were under $10.00 - I loved that I could have starbucks or breakfast brought to my room though I did not utilize that because we enjoyed breakfast together downstairs. - At this time, World of Winter is going on downtown Grand Rapids. We were able to walk all of it. Some of the World of winter is within view from your balcony at the hotel depending on which room you choose. The rest is around 1-2 miles to walk to however parking is free on the weekends. - I was able to utlize free parking in Grand Rapids as there is a parking lot right at Canal park that is across the road from the Embassy. In Grand Rapids parking is free park and street parking is free Friday-Sunday at 2pm so if you are traveling on a weekend you can skip the $20 a night parking charge. - Canal park is walking distance if you decide to take kids.

- For such a fancy hotel, I really did not enjoy the showers. the water pressure is weak so it took some time to wash my hair. - This is not a hotel for young children who are easily startled or easily excited in my own experience. If you plan to book with kids, I recommend getting a room without a balcony. My 5 year old continued trying to sneak on the balcony. I am already planning to book again for my birthday but do not plan to take my child next time.

I unfortunately wasn’t able to try the breakfast, but it looked really good. I’ve never had a breakfast included as part of the stay include food made to order. The staff were very helpful, the beds were very comfortable, and the rooms were spacious and clean. I would definitely stay here again.

Parking in the attached garage was pretty expensive. I mistakingly thought that parking would be included, but that wasn’t the case. I came to find out that parking on the street on the weekend was free, which would’ve saved some money.

The hotel was about a 15 minute walk from where we were going. It was honestly the nicest hotel I have ever stayed in. The shower was amazing and the breakfast was outstanding! There was even exercise equipment in the room.