Traveling for Christmas and this hotel was so cute with Christmas trees, hot chocolate bar, & even games for the kiddos to play. I'm not good at sleeping, we stayed 2 nights, ALL of us slept amazingly!! The chef was absolutely amazing. Our family of 5 didn't really want to leave. Will definitely be staying again. Our 2 teens (gym rats) loved the gym! They keep talking about it and comparing other hotels to it. The refillable water bottle station is a wonderful bonus.

Horrible

We were not charged the rate we received from booking.com. We were supposed to get a discount from Home2 because we had to change to another room because the door didn't lock! Same room not an upgrade. Didn't get the discount or the rate quoted. I sent two emails to the Saginaw location. I have gotten to response. We only stayed 6 nights instead of 7 and we paid $897 booking quote was $791 for 7 nights!

PLEASE try to offer natural/plain foods. For example: plain cold boiled eggs. The poured egg liquid that is cooked into those breakfast sandwiches cause us allergic effects. Just a plain, regular egg is best. And for the coffee in the lobby, PLEASE make real cream (or half and half) available. I have an allergy to that Coffee Mate liquid that has additives and preservatives in it. A lot of people do. Just plain dairy from a plain cow is best. Back to basics. Thanks for listening!

Other than the breakfast, we liked everything. Exceeded expectations in room size, apportionment, bed quality, and overall cleanliness.

Cleanliness, service and all was very good with no problems at all. I would not say the facility was attractive romantically. Property and attention to details was noticeably improved from other facilities in the area.

Price was noticeably higher than other comparable facilities in the area and the breakfast bar was not extensive.

All round 5-stars. We had a smooth check-in experience. Room and shared facilities were clean. Breakfast buffet had a good selection. The area is safe and close to a bunch of restaurants. And the staff were very friendly and helpful.

The face tissue box was empty. Not that it's a big deal, but that's the only negative that comes to mind.

Included breakfast was above board. Many options and kept hot. Maximus kept Everything clean and replenished. He went out of his way to make sure all the guests had what they needed. He is top notch! Room was spacious and very clean. Many extras that aren't standard in most hotels - full refrigerator, microwave, dishes, utensils. Having the separate sleeping and living area would be a huge plus for families with different sleep times.

The room was quite warm (on the 3rd floor and mid 70's register off). We switched the system from warm to cool and lowered the thermostat to correct. Problem easily resolved.

Facilities were easy to access, check in and check out was simple. Room was comfortable and well appointed! All amenities I needed were there and it was awesome that they accommodated my request to have a room away from the elevator! Staff was SO helpful and kind. I will stay again.

There were grease spots on the headboard. There was also quite a bit of hair on the carpet and on the couch, which made me think that it hadn't been vacuumed. But this is minor. Dishes and kitchen and bathroom and gym were spotless.

The hotel was very clean and well kept. The staff was friendly and welcoming. The room was a great price for everything it came with. The little kitchen was well stocked with plates, cups, knives, bowls, etc. I've never stayed in a hotel that provided more than just a coffee maker and microwave for such a great deal.

We have stayed there a few times and always been satisfied. Always clean and well kept up hope they keep it that way. The black man, sorry can't recall his name but he is outstanding at his job. Very friendly and polite the kinda person I would want to work for me if I had a business. These type of employees are hard to find in today's world. Will probably be back in September for a 3 day stay for the Frankenmuth Auto Fest.

Ryleigh greeted us with a pleasant smile performing her role with poise and efficiently. They immediately corrected a booking issue and provided the room we requested. The room was spacious. The TV picture was clear.

Limited breakfast menu and hot food was not kept hot.