Staff. First impression is how you are greeted and assisted. First contact was valet parking. Those guys RAN, not walked. Professional and they hustled! Next was desk staff. They could not find me at first, but the email confirmation did the trick. Super helpful, gave advice on our event and in-house amenities. The room. Spotless, Clean like a surgical room. Beds super comfy! The AC was turned on so the room was at proper temp upon entering. Checking out was easy. But the staff. They really made the stay just brilliant. We are now going to be booking more events there every year.

nothing. It was all perfect. You hear me? Perfect

Wasn’t our first time, we chose the hotel because we knew we liked it. The hotel is very nice. Staff is very friendly. Rooms are clean and updated. Walking distance to good bars, restaurants, and the CHI event center. There is also a skywalk to the event center if you don’t want to go outside. Also love that there is a coffee shop that proudly serves Starbucks.

Some of the hallways have a bad smell. We were on the 3rd floor and there is a section of the hallway that smells like ammonia (like cat pee). Not sure if they had had water damage or what there, but it is not fun to have to walk through that section.

The room was an excellent value for the price! It was very clean, the bed was very comfortable, and seemed to be recently renovated. The location was really convenient as well.

One thing that could have been improved was the heating/cooling system in the room. It was 45º outside, I had my room set to 72º and it only blew cold air. I even tried turning it up to 78º and left it on for several hours, and the air never warmed up; the room temperature stayed at 68º. There were no other settings for the air either (heat, cool, fan, etc.). Since I was only staying one night this wasn't a deal-breaker, but if I had to stay there multiple nights I would have asked to change rooms.

Great location, huge property. Love the lobby, and the bar. So much space to hang out and sit, have coffee, have a cocktail, and relax. Having a Starbucks is brilliant! Loved the pool, hot tub, and the health center, too. Very clean.

Our room’s bathroom was in some disrepair: sink wasn’t draining and would fill up halfway, then drain and leave black debris. Ceiling above shower head had water damage, and shower didn’t drain very well. Didn’t ask to change rooms as we were there for just the weekend but definitely something to look at

Conveniently located next to concert venue!

Waited over an hour in line to check in. Granted, there was a large concert taking place that evening but there were several open computer check in stations that could have been utilized. And only complaint on the room was that it looked like there was black mold in the shower corners…not updated to match the rest of the hotel it seems

The hotel was very nice and clean. The staff were very friendly and helpful. Our room was nice and comfortable.

I did not like that I had to pay to park in the parking garage. I was already paying over $200 for one room for one night. Parking should have been included with my room. The prices of the rooms are a little on the pricey side.

Everything you need is in one area, coffee, bar, food access to chi center without having to go outside

Price of room per night.. we stay at this hotel every year for state wrestling for the last 10 years because of all the amenities and convenience of being right there next to the chi center but the price of the rooms is extreme in my opinion..

Room was a good size with cool furniture. Bed was super comfy and clean. Room was clean other than one stain on the carpet. Bathroom was clean and good size, but the shower needed a lot of updates.

The view was not good, we were 5th floor but could only see the outside wall of the hotel itself. We were happy to be up that high but disappointed we couldn’t see anything. The shower could use a lot of work too, there was a rack to hang towels inside of the shower, which is not helpful when you have more than one person and want your towel to dry.

I booked this hotel because it was close to the concert venue we were attending... I didn't realize that "close" meant "literally right across the street" so that was an awesome surprise. The lobby was super busy because of all the attendees but the staff was super friendly and helpful and moved everyone right along.

Honestly I have zero complaints.

Room was great, the only thing wrong was the safe was not working (batteries dead), I notified staff, they were glad I brought it to their attn and it was fixed. The pool and fitness room were great, the market area was very convenient for a quick snack.

The cost of parking, $22.00 US$/dat.