First and foremost the staff is exceptional from Catalina to Monique and all in between were professional, courteous, helpful and displayed the upmost level of hospitality. Our stay with this Hyatt Place branch was amazing!👏🏾👏🏾👏🏾

Due to the night clerk not being present; the final payment was not applied correctly. However, the accounting department realized the error and immediately adjusted the accounts...hassle-free. We were quite impressed!

The last that checked me in was super nice and helpful and understood my concern and tried to do what she could to help but it was out of her hands.

Overall the property was nice, a little wear and tear and the bed was a little loud but room was clean, breakfast was good, and service was exceptional. I checked in at midnight due to a last minute emergency and not having anywhere else to stay. Wish that I could have gotten some sort of discounted rate due to the fact I was literally there for only a few hours.

Staff were excellent, very professional and friendly. Breakfast was great. Very clean and comfortable. Hotel management was happy to reimburse the uneaten dinner after seeing pictures of what I was served, and fixed the error in the parking charge on my bill.

Housekeeper woke me up very early after a long trip and much needed rest, hours before check out time. Dinner food was absolutely terrible, would not recommend eating the dinner cafe at all.

everything was excellent. the breakfast could have used a little variety but the food was good. the staff was extremely friendly and helpful. the staff cleaning the rooms were great. will absolutely stay here again or at another hyatt place depending where we travel too.

would like to have had their shuttles running but would not stop us from staying their again.

Everything. The front desk people were very nice and helpful. The maids were very good too. We needed extra towels and soap and they were very nice by giving us the things very nicely

Maybe the charge for parking. We already pay enough without having to pay for parking Can’t think of anything else, that means we were satisfied with everything!!

Location, close to the airport

I was told a receipt will be emailed to me and it didn’t happened. When I called to asked for it, the attendant was not pleasant and hang out on me without giving me a chance to see if I gotten my receipt. I think the staff needs a little of customer service training. I always stay here, and this is the first time, I was treated this rude

The room was large and fit my family very comfortably. It did however feel a little warm and I would have like to have more control over the room temperature. The breakfast in the morning was adequate, but nothing special. I've seen better and I've seen worse. Overall, I would recommend this hotel and would stay there again.

The breakfast. Also, extra bedding for the pull out couch. The room temperature.

I was purposely at this hotel for proximity to the airport. My brother, a leukemia patient and post-bone marrow transplant was due in from Dallas, where there had been terrible storms and delays for a period of 7 hours. During this time, I was able to keep up with changes to the itinerary and rest comfortably in my room. Upon arrival at baggage claim (2:20 am), we found my brother's luggage was water filled and all items and clothing soaked and dripping wet. In the morning we asked for help at the front desk to address our soggy situation and although no guest laundry was available, the staff dried the clothing for us. We extend or thanks to your Albuquerque staff and management for their accommodation of our issues. They went above and beyond the call of duty and they were absolutely personable and generous with heartfelt concern. Ellen Hughes

My only problem was the lack of availability of the airport shuttle at 2 am but I was able to drive over without problems.

I enjoyed the size of the room for the price we got. We are a family of five with growing children and having certain options and space for our children to be safe and myself to work was great!

The elevator needs work. Not a big deal

We really like this hotel and have stayed here many times, but it's starting to feel little neglected eg. stained carpet, broken railing in elevator, less impressive breakfast. But we still like to stay here.