The night staff was welcoming and helpful when we arrived around 1am to check in after a difficult long drive. We had called ahead to announce our delayed arrival and the staff member taking our call was also very gracious. To my exhausted daughter, the warm welcome cookie felt like heaven. I was impressed with the luxurious clean beds - full of fluffy pillows and super comfortable. I had the best 5 hours of sleep in a long time - as we had to leave early to continue our trip.

The parking lot felt a bit unsafe on our arrival at 1am. Maybe increase the lighting throughout?

The staff and assistant manager trying to help me bc Booking.com never sent my reservation which resulted in cancelation of my reservation after traveling 2.5 hours to get there for a conference.

Booking.com didn't follow through with their email confirming my reservation was indeed canceled bc of their mistake. I was to receive an email within a half hour and have YET to receive it. I will go through another booking agency next time.

Check in went good. The cookies were great. Room was comfortable. Facility worked!

Breakfast!! Had to ask for dishes. Coffee not hot. Danishes were frozen. Service poor. Food so-so. I would not have paid extra for Breakfast had I known it was going to be poor!

Everything at the hotel was clean. It was decorated very festive for Christmas. The staff were great, very attentive, and the restaurant food was fantastic so I have to give the hotel a five out of five and its location was within walking distance of the venue that we were going to.

Nothing

This location is amazing! The rooms are clean and very comfortable, staff is extremely helpful, the gym was a huge added perk with so much equipment and the food I got from room service was delicious. Highly recommend!

1 night stay, pretty pricy for the location, some street wanders around hotel, room was really nice, clean and no issues, pool was closed, and we had a softball tournament, and the girls would of really liked if it was open.

Room was very clean and spacious. Bed was incredibly comfortable and the hotel itself was quiet. You could not hear your neighbor.

The hot tub was broken. There was no breakfast included for the cost.

Convenient location , friendly staff

There were not enough working elevators. We had 2 rooms and both of them had coffee makers that didn’t work - it brewed the coffee all over the serving tray because the cups fell apart one the coffee hit them,

The room was clean, The bedding were fresh and luxurious The bathroom was updated and well maintained

One of the elevators was still in repair after 2 months since I was there

Convenient, clean, friendly staff

That I walked down in my PJs half in the bag to microwave popcorn because no microwave in the room, also the ice machines did not work on the level I was on, or the level below.