Great location; I walked to most of my appointments. Pleasant staff. Excellent breakfast. Good room.

The property was great. The problem was with Booking.com. I'll relay my complaint here because they would not respond to my complaint on their "customer service" page. Booking.com offered a taxi from the airport to the hotel. I arrived: No driver. I called the service number (in Spain!), but no answer. Then I reached Booking.com's contractor in NYC. They said the driver was running later; then a driver (photos attached) arrived but didn't know where she was supposed to take me and then refused to take me to the address I provided. I took a NYC cab. Absolutely terrible service from Booking.com. Don't depend on them for anything other than a reservation...if that.

Fantastic Location, and an unbeatable price. Within 10 mins walking distance of Times Square, the empire state building, and many shopping centers. Very central, modern/updated, and SPOTLESS hotel room. There was attention to detail in the folding of the towels and prep of the room by the housekeepers. Highly impressed!

The heating in our room did not work, however, we called the staff and they supplied us with an electrical plug-in heater! Breakfast isn't included and there is no fridge or microwave in the king room we stayed inside (not a problem for us but maybe for others).

The location is outstanding, right besides the empire state, a major underground station and a cosy bagel shop... The staff were extremely friendly and helpful at all times, including the jetlagged early nighthours of the day. The hotel has great curtains, which is important to get some good sleep when jetlagged and the days are long.

The facilities were minimalistic in terms of offering a lounge where you can hang out and maybe buy food. However, a.) that had been clearly communicated, and b.) coffee was served around the clock and they made great use of the little space they had.

Staff were friendly! The hotel itself was basic but didn’t need much more for for a night in New York. The hotel is very central so handy for everything while you’re there. I wouldn’t say it’s the nicest areas to walk around at night although still not bad. There’s free tea, coffee and water in the hotel lobby which is a lovely touch. The hotel was very quiet despite being so central which made for a good nights sleep.

The front of the hotel could use a little love, as you walk in you can see curtains on the first floor are splattered with something which is a little off putting when you first walk into a hotel. The rooms are very dated with peeling plaster and a little bit dark.

The location is awesome, you can walk through most of the NY city points or take the subway to go further away. Our room was excellent too, with direct view to empire state building. The room was clean and comfortable, with a coffee machine, an excellent TV, good WiFi signal and a comfortable bed.

Nice rooms, very comfortable big beds, complimentary breakfast on the first morning , close to times square and 34th St subway where we could get all over Manhatten and beyond

Shame the bar area was closed and vending machine out of order, also asked one night for towels to be changed and when we got back the following today these hadn't been changed, but literally 5 minutes after going to reception we had clean towels brought to the room

Probably the best hotel choice around herald sq. better than the Hilton and holiday inn. Great bed and quiet AC. Good wifi that’s more than adequate for WFH. By far the best value from my experience in the area.

One of the elevators broke and wasn’t fixed for 3 days. Running up and down 10 flights of stairs because house keeping and every floor is using the one available elevator is bad.

The free tea and coffee options in the lobby were great. Also the location is good.

The room size. It was too smal to comfortably fit 4 persons.

The room was comfortable and clean. The location was perfect for the site seeing and shopping we were doing, and I cannot say enough about the friendly and helpful staff, from the housekeeping to the front desk, to the man who managed our bags, everyone was absolutely a joy, and it made a huge difference to feel welcomed every time we were back from an adventure in the city.

There was one outlet that was loose by the nightstand, so we had to unplug the alarm clock to charge our phones, and the lighting in the bathroom wasn't great, but these were very minor issues!

I like everything about the property. The services were beyond expectation! The lady who checked us in was very professional and has excellent service mind. She always greeted us whenever she saw us and asked how was everything. I'm sad I didn't get her name. It was on Thursday 22nd Sep at around 1pm. The location was top notch and the room was clean and beautiful. We will be totally staying here again for our next visit!

Nothing! Literally