From the front desk and staff, to our room we were blown away! The staff were friendly and quick, they were ready and prepared to inform guests and offer services to the events happening in town. The room was massive and provided excellent accommodation for pur family and family we were meeting in town. We were able to celebrate the holiday together and manage to enjoy several of the amenities that were offered at the hotel. My son loved the basketball court and the family also managed to have time to get a swim in. New Year's Eve was a blast and plan to visit again.

There is nothing that comes to mind. Maybe more pillows and towels but could be easily requested.

The suite had everything we needed. The breakfast was very good and the food service woman was extremely gracious and kind. The location is excellent, right across from the park!

The only issue we had was that the sidewalks were not salted or de-iced after the ice storm that occurred during our stay and was very treacherous to walk on, when parked in back of the hotel, or on the side. I wasn't sure why they didn't have the snow removal service de-ice the walkways.

The room was spacious. Breakfast was your regular hotel breakfast nothing great. It was definitely adequate.

My room was dusty. I wasn't looking to pick out things but when you plug in something behind the nightstand and the bed frame and electrical cords are layed in dust you notice. Also the garbage from the previous guest was left in the trash can under the sink.

loved the fitness ctr, small uncrowded very clean, excellent eqp. Breakast was good enough and very nice dining area. Rooms were very good with good sitting area, small kit. std refrigerator, DW MW 2 burner stovetop. AND VERY QUIET. hardly heard anything from other rooms.

HOWEVER, our 2nd room reservation wasn't rec'd and if they didn't have just one room left, this would be an unhappy story!!Would have been nice if closer to town, but was very close to park & spa, but a good 30 min walk.

It was very cozy and inviting, we were able to get coffee, hot chocolate, & tea whenever. Our original room we were suppose to have smelled and the ladies were very good about switching our rooms. I have been there a handful of times and the staff is very sweet and its very clean! Also i love having a little kitchenette and a couch.

The breakfast was the best breakfast I've ever had at a hotel! The room was clean and the beds were comfortable.

I didn't like that my credit card was temporarily charged an extra $70, but later was credited. Not sure why that needed to be done. Only charge people this extra fee if there is a problem, don't charge and then later credit. I'm not happy about this! Also, heard people screaming and laughing at 2AM!

pool and hot tub. it would have been better if we could have taken a hot spring bath. Breakfast was good menu and delicious. Very comfortable bed.

she was drunk when we were check in at 5 pm. But she was drunk when we were check in 5pm But she was kind and good guide.

The facility was clean and well maintained. You can tell we stayed at a quality hotel. I loved the alternative foods you provided for someone who has to watch carbs and sugar.

the bed was a little hard for me and no bacon at breakfast. Sorry I don't eat sausage.

very clean and well organized. everything runs well. Staff were friendly and helpful. Room was spacious. Shower was comfortable. Heat worked very well. Free breakfast was simple, no-frills, with generous, good options. Perfect for fueling up for the morning.

one corner of the carpet at the entrance in our room was sticking out. I hope they get to fix it soon

What didn't I like about this hotel ...the room was very clean and roomy...the breakfast was great... everything a breakfast buffet should have this hotel had. The breakfast staff kept the breakfast area very clean and they were always cleaning up and making sure we had everything we needed. They have a pool laundry room, an exercise room and business center. Most importantly they are PET FRIENDLY. They didn't have housekeeping service everyday (which was great for us) but when we asked to have the things we needed they were brought to our room within 10mins. Excellent hotel very happy with it.

One issue I had was at check in. We got there early so we went out to eat and came back two hours after check in. Two hours after check in and we were told only one room was ready for us that was a bit crazy but we received our second room about 15 20 min later. Beside that everything else was excellent in my opinion.