262 reviews
From
$5062173 Sugar Mountain Drive, Banner Elk (North Carolina), NC 28604, United States
262 reviews
1/85
From
$506Free parking
Indoor swimming pool
Free wifi
Sauna
Mountain view
Kitchen
Fitness center
Non-smoking rooms
Welcome to The Highlands at Sugar by Capital Vacations! Located in the charming city of Banner Elk, North Carolina, this 3-star ApartHotel offers an unforgettable mountain retreat for travelers seeking relaxation and adventure. With its prime location just 2.1mi from the city center, guests can enjoy easy access to local attractions while also immersing themselves in the serene natural beauty of the area.
Upon arrival, guests are greeted with a wealth of amenities to ensure a comfortable stay. From the free parking and pet-friendly policy to the indoor swimming pool, hot tub, and sauna, relaxation is just a step away. The hotel also offers a fitness center for those looking to stay active, and the mountain views from the balconies create a picturesque backdrop for unwinding after a day of exploration.
With 262 reviews, The Highlands at Sugar has received praise for its well-maintained facilities, friendly staff, and spacious rooms equipped with kitchens and free toiletries. Whether you're looking to enjoy the nearby hiking trails or simply want to relax by the fireplace, this hotel provides the perfect base for your mountain getaway. Prices start from an affordable $506, making it an excellent choice for budget-conscious travelers seeking a cozy and convenient stay in Banner Elk.
After a refreshing swim in the indoor pool, guests can choose from a variety of spacious and well-equipped rooms at The Highlands at Sugar. For couples or small families, the One-Bedroom Suite offers a comfortable retreat with 700 square feet of space. With a king-size bed and a sofa bed, this suite can accommodate up to 4 adults and 3 children.
For larger groups or families traveling together, the hotel offers the Two-Bedroom Apartment options. The Two-Bedroom Apartment with Single Beds provides ample space with its 1195 square feet. With two twin beds, a king-size bed, and two sofa beds, it can comfortably accommodate up to 8 adults and 7 children.
Alternatively, guests can opt for the Two-Bedroom Apartment featuring two king-size beds and two sofa beds, providing ample space for up to 8 adults and 7 children. No matter the choice, guests can expect spacious rooms with full kitchens and free toiletries, ensuring a home-away-from-home experience during their stay.
In addition to its comfortable accommodations, The Highlands at Sugar offers a range of accepted payment methods, including American Express, Mastercard, Discover, and Visa. Cash is not accepted, so guests can conveniently pay for their stay with their preferred credit card.
Closest airports
Tri-Cities Regional TN/VA Airport
38.4miAsheville Regional Airport
61miFree parking
Indoor swimming pool
Free wifi
Sauna
Mountain view
Kitchen
Fitness center
Non-smoking rooms
Kitchenware
Private Bathroom
Free toiletries
Balcony
Bathtub
Show 18 photos
One-Bedroom Suite
1 King Size Bed
1 Sofa Bed
700 sqft
Mountain view
Kitchen
Private Bathroom
Bathtub
x4
+
x3
More details
Welcome to our spacious One-Bedroom Suite, a stylish and comfortable retreat perfect for families or groups of up to 4 adults and 3 children. With its spectacular mountain view, fully equipped kitchen, and luxurious amenities like a bathtub and fireplace, this suite offers the perfect blend of relaxation and convenience for your stay.
Show 33 photos
Two-Bedroom Apartment with Single Beds
2 Twin Beds
1 King Size Bed
2 Sofa Beds
1195 sqft
Mountain view
Kitchen
Balcony
Bathtub
x8
+
x7
More details
Experience the perfect family getaway in our spacious Two-Bedroom Apartment with Single Beds. This 1195 sqft room features breathtaking mountain views, a fully equipped kitchen, a cozy balcony, and all the amenities you need for a comfortable stay. Sleep soundly in our twin and king beds, and enjoy the convenience of a bathtub, washing machine, and free toiletries. With enough space to accommodate 8 adults and 7 children, this room is perfect for creating lasting memories with your loved ones.
Show 32 photos
Two-Bedroom Apartment
2 King Size Beds
2 Sofa Beds
1195 sqft
Mountain view
Kitchen
Balcony
Bathtub
x8
+
x7
More details
Experience the ultimate comfort and space in our Two-Bedroom Apartment. With a size of 1195 sqft, this family room can accommodate up to 8 adults and 7 children. Enjoy stunning mountain views from the balcony and relax in the bathtub after a long day of exploring. Other amenities include a fully equipped kitchen, washer and dryer, and a cozy fireplace.
7.7
262 reviewsFrom
$506Categories of assessments
Cleanliness
Comfort
Location
Facilities
Staff
Value for money
WiFi quality
Featured reviews:
🇺🇸
Lydia
9.1
9.1
Our 16-person group stayed in 2 apartments at the Highlands to go skiing at Sugar. For the cost, this place absolutely exceeded expectations. The view (see pictures) was spectacular, the extra blankets/bedding for the couch beds were great, and it was easy access to skiing (4 min drive or there was even a shuttle!). We used the kitchens to cook and they were in great working condition. We also loved the heated indoor pool (goes to 8 ft deep!) and the hot tub - it was a great place to hang out in the evenings.
The main building with the pool/hot tub could stand to be renovated, but it does seem like it is kept up well and cleaned. Shower water pressure wasn't extremely high but no big deal. Would have liked maybe a few more towels for the pool, but we used it probably more than most guests.
🇺🇸
Donna
10
10
View was great, room was bigger than I expected, had a washer and dryer nice size living room, kitchen with bar seating as well as kitchen table two glass sliding doors! I never wanted to leave! Staff were friendly. One of the best vacations I've ever had at a great price. Will definitely be coming back.
No air condition so bring fans, although we left our sliding doors open with screens shut and we never got hot. It was a peaceful breeze and great view. No one bothered us, and it was still quiet and romantic that way!
🇺🇸
Michael
8.2
8.2
The views are amazing, the rooms have been updated and are comfortable.
The beds are a bit dated but comfortable enough for a few nights. Attention to fine detail is lax, but that didn't make the stay any less pleasant. The pool, game room, and bathrooms need updating in the "clubhouse". The hot tub left black goo all over my wife's backside but the pool was clean.
🇺🇸
Christine
9.1
9.1
The location was great! Loved that the pool, game room, and workout room is always open. Apartments are so cool and high ceilings are great! Can't wait to go back this winter for snow tubing! Staff was great and apartment is fully equipped! Jacuzzi in master bathroom is soooo cool!
Only thing I can thinkof is could use a few more games in upper game room. Lot's of puzzles but not enough board games.
🇩🇴
Wesley
10
10
It was very familiar, they have a high chair for our baby, kitchen have everything you will need and it was a very pleasant experience with a nice view
The couch needs more filling to be more comfortable, but besides that it was amazing.
🇺🇸
Jana
10
10
Excellent staff. Beautiful views. We’ll stocked kitchen. Comfortable. Worth the cost.
This particular unit could use some TLC- carpets cleaned, replace bathroom door that had separated, just general up keep. I understand it is a rental though.
🇺🇸
Rachel
9.1
9.1
The view is the best thing about this place. But also, there’s plenty of space for two families. The facilities are fun and entertaining. The location to restaurants and recreation is great.
the only complaint I have is that the pool was closed for remodeling and we were not made aware of that before our stay. we had two little kids who were upset when we got there and it was not open. the pool was a major deciding factor in where we would stay.
🇺🇸
Gallimore
10
10
This isn't the first time we've been here, and it won't be the last. We love this location, the room, the amenities, and the view. Everything is perfect for us and it'll keep us coming back.
Absolutely nothing. 0 complaints.
🇺🇸
Brittany
9.1
9.1
The customer service was great at least what we used of it. We arrived early and where just going to check in however our room was not ready, but the service desk gave us a room that was ready to go at the time we got there. Which was really nice.
One of the only things that I thought could have been better was the amount of towels in the room. There where only two however, there was three of us staying in the room. Other than that is was great.
🇺🇸
Justine
9.1
9.1
Proximity to the ski resorts was good. The view was pretty. The room was pretty big and it had amenities, like washer/dryer and a full kitchen.
Honestly don't really have much that I didn't like. The walls were a little thin, but that's how most hotels are.
Airports
Tri-Cities Regional TN/VA Airport
38.4miAsheville Regional Airport
61miAirports
Tri-Cities Regional TN/VA Airport
38.4miAsheville Regional Airport
61miLocation
IndoorFree parking
Indoor swimming pool
Free wifi
Sauna
Mountain view
Kitchen
Fitness center
Non-smoking rooms
Kitchenware
Private Bathroom
Free toiletries
Balcony
Bathtub
Bathroom
Bathtub
Bathtub or shower
Free toiletries
Guest bathroom
Hairdryer
Private Bathroom
Shared bathroom
Shower
Toilet
Toilet paper
Towels
Bedroom
Alarm clock
Linens
Wardrobe or closet
Business Facilities
Fax/Photocopying
Entertainment & Family Services
Playground
Food & Drink
Vending machine (drinks)
Front Desk Services
Invoice provided
General
Carpeted
Family rooms
Heating
Non-smoking rooms
Internet
Free wifi
Kitchen
Coffee machine
Dining table
Dishwasher
Dryer
Kitchen
Kitchenware
Microwave
Oven
Refrigerator
Stovetop
Toaster
Washing machine
Living Area
Dining area
Fireplace
Sitting area
Sofa
Media & Technology
Cable channels
DVD player
Flat-screen TV
Radio
Satellite channels
TV
Video
Outdoors
Balcony
BBQ facilities
Outdoor furniture
Parking
Free parking
Physical distancing
Contactless check-in/out
Screens or physical barriers between staff and guests in appropriate areas
Room Amenities
Fan
Fold-up bed
Iron
Sofa bed
Spa
Fitness center
Indoor swimming pool
Sauna
View
Mountain view
From
$506Check-in
From 16:00
Until 17:00
Check-out
Until 10:00
Pets
Pets are not allowed.
Internet
WiFi is available in public areas and is free of charge.
Age restrictions
The minimum age for check-in is 21
Curfew
Come and go whenever you want
Parking
Free public parking is available at a location nearby (reservation is not needed).
Children and beds
Child policies
Children of all ages are welcome.
Children 18 and above are considered adults at this property.
To see correct prices and occupancy info, add the number and ages of children in your group to your search.
Crib and extra bed policies
No capacity for extra beds or cribs.
Cards accepted at this property
Cash
Visa,
Mastercard,
Discover,
American Express
This property does not accept cash.
What's the check-in and check-out schedule at The Highlands at Sugar by Capital Vacations?
The Highlands at Sugar by Capital Vacations accommodates check-ins starting from 04:00 PM and ending at 05:00 PM. The rooms should be vacated by 10:00 AM.
Does The Highlands at Sugar by Capital Vacations offer complimentary parking?
Yes, there is free public parking available at a nearby location.
What's the nightly rate at The Highlands at Sugar by Capital Vacations?
Starting rates at The Highlands at Sugar by Capital Vacations begin from $506. However, prices can vary based on room type and selected dates. Please enter your dates for accurate pricing.
What are the room types available at The Highlands at Sugar by Capital Vacations?
The hotel offers One-Bedroom Suites with a room size of 700 sqft, accommodating 4 adults and 3 children. Smoking is not allowed in these suites, which feature a King size bed and a Sofa Bed. The hotel also has Two-Bedroom Apartments, available with either Single Beds or King size beds, both offering a room size of 1195 sqft. These apartments accommodate 8 adults and 7 children and do not allow smoking. Both types of apartments also include Sofa Beds.
Which amenities can guests enjoy at The Highlands at Sugar by Capital Vacations?
Guests at The Highlands at Sugar by Capital Vacations can spend their time at the hotel enjoying a variety of leisure amenities. The hotel features an indoor swimming pool, offering a great option for guests to relax and unwind. Additionally, there is a hot tub/Jacuzzi and a sauna available for guests to enjoy a soothing and rejuvenating experience. Fitness enthusiasts can take advantage of the well-equipped fitness center, which allows guests to stay active during their stay.
In addition to the leisure amenities mentioned above, the hotel also offers other amenities such as BBQ facilities, providing guests with the opportunity to have a fun and enjoyable outdoor dining experience. The hotel also has a playground, offering a perfect place for children to have a great time. Lastly, the hotel features fireplaces, creating a cozy atmosphere for guests to gather and make lasting memories.
Can guests use a pool at The Highlands at Sugar by Capital Vacations?
The hotel has an indoor pool.
Does The Highlands at Sugar by Capital Vacations accept credit cards and cash payments?
The Highlands at Sugar by Capital Vacations does not accept cash payments. However, they do accept credit card payments including American Express, Mastercard, Discover, and Visa.
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