We love the particular room of our most recent of 4 stays, however not all rooms are created equally. It seems the hotel has done some upgrades to some rooms. The location is amazing and the restaurant food is excellent. The gym, steam room and museum make the stay wonderful!

Some rooms are just not functional and need renovations and upgrades. Some of the furniture makes no sense and the plugs in some rooms or some areas of rooms are old or not working. The quality is just not consistent. Also, the elevators are old, unclean, and tend to not work quite often.

The property is situated in a prime location, impeccably clean, with fantastic decor and ambiance. There's a lively bar area on the first floor, and the hostess, valet, and everyone I encountered were exceptionally friendly. The art gallery walkthrough on the second floor was an outstanding feature. I will definitely stay here again, and if there are other properties in the places I visit, I will choose to stay there as well.

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The location is terrific, the artwork is super cool, the room was GREAT, and the staff is super nice.

The signage for overnight parking was written incorrectly, showing that the cost was $10. At checkout, we were told that the cost was actually $30. That was an unexpected and disappointing surprise (had we known, we would have parked on the street).

Vic was absolutely brilliant! She made the stay amazing! We enjoyed our tour of the gallery and her impeccable insight and conversation. She is a .true asset to your organization. We will definitely be back in 2025

The bar staff should be better trained to milti-task and handle customer issues with better tact and humility.

The location was great. I didn’t do breakfast even though it was supposed to be included. I didn’t know where it was and there was no info in the room. The art was interesting.

There could have been some seating in the foyer as you wait for the valet to bring your car around. That was a little disorganized. The wrong car the first time and they didn’t get the message from the front desk the second. So both times a wait. Seating would have been nice.

The room was extremely clean and the location was optimal based on the activities I planned for my trip. Around the area there are plenty of restaurants with diverse food and options for every budget.

Nothing I could think of besides pricing.. I think that a 150USD fare would be more suitable. In addition I would suggest to provide some references or options nearby whenever you want to explore the area.

The 21C Museum Hotel is very unique and centrally located. The hotel's art exhibit/gallery/museum part is very cool and well-curated. The rooms are very retro. I was a little concerned about the cleanliness given past reviews. However, the room was very clean and modern. The lighting is a tad dim, but that's part of the 1970s charm. It was a hot weekend. The air conditioner does work - was able to adjust the temps to a call 67F.

The restaurant was delicious! The room was very nice, but the lighting was poor.

The lighting in the room. They should replace the carpet in the elevator it appears worn and dirty. Upon a closer look, it simply is terrible carpet. No amount of cleaning or vacuuming will fix the appearance.

Great location, room was lovely - quite spacious for a city room, nice size bathroom with walk in shower. We had a corner room with great views of downtown Durham. Bed was comfortable and nespresso in the morning was a nice touch.

Several of the elevators were out of order which made it a bit tricky at busy times. Doors close very loudly so if you are sensitive to sound you might hear the neighbors coming and going.

A perfect location. Friendly staff always on hand to help. Car valet in operstion which is a terrific idea as on a busy main road. The car is collected promptly by the team when required.

Unfortunately, during our 4 day stay the restaurant was not open and the hotel did not let us know before we arrived. However, we did return from the Outer Banks a day earlier in order to catch out flight home the following day, and once my husband had explained to the member of staff on reception, about our experience with not being able to eat in their restaurant during our first stay, he kindly upgraded our room to a 14th floor suite, which we greatly enjoyed. Would stay again.